Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.2
2,780 reviews
5 stars
1,613
4 stars
609
3 stars
251
2 stars
76
1 star
231
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service, with some staff being praised for helpfulness while others were criticized for rudeness and lack of assistance.
Product Availability
Customers noted limited product options and stock issues, leading to frustration when items were unavailable.
Store Cleanliness
The store was generally reported as clean and well-maintained, contributing positively to the shopping experience.
Geek Squad Issues
Many customers expressed dissatisfaction with Geek Squad services, citing unfulfilled appointments and poor support.
Positive Experiences
Several customers highlighted positive interactions with specific staff members who provided excellent service.
- EWevelyn williams3 days ago5.0When ever I visit the store they always give me good service ,I've interested a couple of things and the team helped me get great service in getting me what I was looking for..If product is not in store they help me order what I want.I leave the very happy.
- GAGreg AbbottDec 31, 20255.0Had a very nice experience today purchasing a kitchen appliance. Stopped in two other appliance stores in previous days and received poor service. Best Buy personnel were well trained and genuinely cared about ensuring we had the information to help us make the best decision. Keep it up!
- AAAmarie AmaDec 23, 20255.0Issac and Ty were a tremendous help! Thank you both for your kindness and patience with this last minute xmas shopper!
- CSChristine SDec 21, 20255.0Thankful for their patience. Eli walked me thru the process and held my hand. Very kind and professional. They were fast and efficient. Thankful for their cooperation and understanding. I’ll be back as they are very knowledgeable when it comes to electronics
- JHJosh HoweDec 2, 20251.0Best buy is the worst. Never ever buy a phone from them. They will rob you. I had to return a phone because it was not compatable with my service and they stole 45 dollars from me calling it a restocking fee. Like they need my money with how much money they make. The phone was only a hundred bucks. So they steal half the value from me? Absolutely disgusted with this place and I'm never going back ever ever ever again. Absolute worst pathetic excuse for a electronic store I have ever witnessed in my lifetime. Do yourself a favor and go on Amazon for your electronics. Least when you return it you will get your money back and they won't completely rob you like this crappy worthless place.
Frequently Asked Questions About Best Buy
What products and services does Best Buy in Gurnee offer?
Best Buy offers TVs, computers, appliances, and more, along with expert advice, same day pickup, and Geek Squad support.
What are the store hours for Best Buy in Gurnee?
The store is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy in Gurnee provide in-store shopping and pickup services?
Yes, Best Buy offers in-store shopping and same-day in-store pickup services.
Is the Best Buy store in Gurnee wheelchair accessible?
Yes, the store has a wheelchair accessible entrance to accommodate all customers.
What payment methods are accepted at Best Buy Gurnee?
Best Buy accepts debit cards and pay checks, and does not require cash-only payments.
Does Best Buy in Gurnee offer electronics recycling and repair services?
Yes, Best Buy provides electronics recycling and has a service repair department, including Geek Squad support.
Can I find Geek Squad near Best Buy Gurnee for tech support?
Yes, Geek Squad, specializing in IT service and computer repair, is located nearby and complements Best Buy's tech support offerings.
Are there other retail stores close to Best Buy Gurnee where I can shop?
Nearby retail options include TJ Maxx for department store shopping and Target Store Gurnee for various retail products.
Where can I grab a coffee before or after visiting Best Buy in Gurnee?
There are Starbucks coffee shops nearby where you can enjoy coffee or smoothies before or after your visit to Best Buy.
Is there a grocery store near Best Buy Gurnee for convenient shopping?
Yes, Jewel-Osco, a supermarket and pharmacy, is located nearby for your grocery and pharmacy needs.