Best Buy

4.2
2762 reviews
Best Buy Logo
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Business Details

6525 Grand Ave, Gurnee, IL
60031, United States
(847) 406-3914
https://stores.bestbuy.com/il/gurnee/6525-grand-ave-849.html/?ref=NS&loc=ns100
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About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
6525 Grand Ave, Gurnee, IL
60031, United States

Hours

Reviews

4.2
2,762 reviews
5 stars
1,602
4 stars
608
3 stars
250
2 stars
76
1 star
226

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed feedback on customer service; some employees were praised for their helpfulness, while others were criticized for being unresponsive or rude.

Product Availability

Customers reported issues with product availability and stock levels, often finding shelves empty or items not in stock as advertised.

Geek Squad Issues

Numerous complaints about Geek Squad's reliability and service quality, with many customers expressing frustration over appointments and support.

Store Environment

The store was noted for being clean, but many customers felt that staff were not attentive or available to assist.

Overall Experience

Overall experiences varied widely, with some customers expressing satisfaction while others vowed to take their business elsewhere due to poor service.
  • JP
    Jackie Paulson
    5 days ago
    1.0
    No sales ppl to ask about TV. I will order online.
  • DH
    Diane Hargrove
    6 days ago
    1.0
    no help left and went next store.actually looked like employees try to hid instead of assist
  • SS
    Simonetti
    Nov 15, 2025
    5.0
    Very clean store, all the floor staff and front-end staff are all very friendly and helpful. Best Buy will always be one of our go to places to kill time and window shop, or buy our electronic wants & needs.
  • CR
    Craig Ramig
    Nov 1, 2025
    1.0
    Terrible I was in the store browsing high priced items. Well over 3 grand television, $1200 iPhone, nobody asked me for anything. Help? Assistance? Questions? Zero. TWO HOURS in a busy electronic store, no help I had to walk to the vacuums, on the other end of the store and I found break up 3 employees socializing to find another employee, socializing, to help!!! It’s ran by kids. Nope
  • MM
    Moonshine
    Oct 22, 2025
    1.0
    Bought an “unlocked” iPhone 16+ which when we tried to set it up, was locked. We brought it back to geek squad(who didn’t understand what was going on with the phone) and they gave us a new one, for that one to also be locked. Not to mention the guy entered the first IMEI number wrong into the system so we had a hard time returning it and then tried to charge us for returning the phone when it is not unlocked as advertised. We had to spend over $40 because they didn’t have enough cash in the registers to return it and get our money back. So lost the money anyways. We will now be taking our business elsewhere. Should’ve looked at the reviews before we bought from there. Seems the only good reviews are fake.
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Frequently Asked Questions About Best Buy

What products and services does Best Buy in Gurnee offer?

Best Buy offers TVs, computers, appliances, and more, along with expert advice, same day pickup, and Geek Squad support.

What are the store hours for Best Buy in Gurnee?

The store is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.