Business Details
About
Cell Phone StoreTCC
TCC Glenview, a Verizon authorized retailer, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to TCC for smartphones, tablets, Verizon home internet, award-winning customer service, and more. Plus, proceeds from every purchase go directly toward doing good in your local community. Visit us at 1825 Tower Dr.
Details
- DebitAvailable
- Accepts checksAvailable
Location
Hours
Reviews
4.8
555 reviews
5 stars
527
4 stars3
3 stars1
2 stars3
1 star
21
What are people saying?
AI-generated from recent customer reviews
Customer Service
Shay and Stephany received high praise for their exceptional customer service, with many customers highlighting their patience, knowledge, and helpfulness.
Negative Experiences
Several customers reported negative experiences with Stephany, citing issues such as misinformation, hidden fees, and unprofessional behavior.
Store Environment
Some reviews mentioned a lack of professionalism in the store environment, including poor lighting and inattentive staff.
Mixed Reviews
While many customers had positive experiences with various representatives, there were significant complaints about specific staff members, indicating inconsistency in service quality.
- JKJill kastenDec 30, 20255.0Shay was very welcoming, patient and experienced.
- LPLeah PlastererDec 29, 20255.0i love my new phone process was easy peasy… Shay was a cool bean
- CBCleo BeswickDec 29, 20255.0SHAY IS AWESOME SAUCE !!!! She is what this store has been missing highly recommended!!!!!
- ANAli NelsonDec 19, 20255.0Shay was absolutely amazing! She made getting my new iPhone such a smooth and stress-free experience. She was patient, knowledgeable, and took the time to explain everything clearly, making sure my phone was set up exactly the way I needed. She answered all my questions and went above and beyond to help. If you’re looking for great customer service, Shay is the person to see—highly recommend!
- SMSandi MarksNov 29, 20251.0⭐ WARNING: Avoid TCC at All Costs ⭐ TCC may look like a Verizon store, but it’s only an authorized retailer and our experience shows why that matters. Our family’s nearly six-month ordeal was caused by the dishonesty, misinformation, and incompetence of Stephany R., a TCC sales representative, and her supervisor Jonathan. Her conduct was unacceptable: false claims that protection plans were mandatory, hidden fees, inconsistent explanations about trade-ins, arrogance, and rudeness when we questioned unnecessary add-ons. She refused to give supervisor contact info, offered empty reassurances instead of solutions, and left us to clean up the mess with Verizon corporate. 1. The Visit — June 6 After 23 years as Verizon customers, we visited TCC to upgrade four iPhone 13s to iPhone 16s. Verizon confirmed all lines qualified for free upgrades with trade-ins. Stephany verified this but nothing went smoothly: -Protection Plan Pressure: She falsely insisted we had to buy protection plans to get the trade-in credit. Verizon later confirmed it was optional. -Hidden $30 Data-Transfer Fee: She tried to charge $30 per device without warning, even though her attempts repeatedly failed. -Incorrect Trade-In Documentation: Old phones were traded in as promised, yet receipts didn’t reflect the credits. Stephany claimed she would “submit corrections,” triggering weeks of vague excuses. 2. Weeks of Excuses -Stephany repeatedly left voicemails claiming she needed to “re-review” our account. A month later, she said the promotion was “actually for Google phones, not iPhones”—despite the iPhone promotion being visible on our Verizon account before we ever walked in. --She took no responsibility, claiming there was nothing she could do to fix the trade-in promotion "mistake." She refused to provide supervisor contact information and promised calls from the regional director, Jonathan, that never came. TCC was a dead end. 3. Verizon Corporate — 12+ Hours of Calls We escalated to Verizon: July 8 – Tatum: Claimed he submitted corrections. They weren't reflected on our next bill. Aug 21 – Eric: Only one line was corrected. Oct 10 – Ellen: Promised remaining lines would be fixed. They weren’t. Nov 7 – Supervisor Pamela: Finally promised an overpayment credit and adjustments to honor all trade-in promotions. The credit appeared on Nov. 19; trade-in adjustments are expected to come on our next December bill. All of this was time spent fixing errors created entirely by TCC. 4. Final Thoughts TCC claims to value authenticity and customer care. Our experience was the opposite. From misinformation to hidden fees, botched trade-ins, and zero accountability, Stephany R. and the Glenview branch failed completely. If you want real Verizon service, go to a corporate store or complete transactions online. Don’t waste months dealing with TCC. Save yourself the stress. Steer clear.
Frequently Asked Questions About Verizon
What products and services does Verizon at 1825 Tower Dr offer?
Verizon at 1825 Tower Dr offers smartphones, tablets, Verizon home internet, accessories, wireless devices, device financing, and more, with Verizon 5G network coverage for consumers and businesses.
What are the store hours for Verizon in Glenview, IL?
The Verizon store is open Monday through Saturday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Does the Verizon Glenview store support in-store pickup for online orders?
Yes, the Verizon Glenview store supports in-store pickup services for customers.
What brands of mobile phones are available at this Verizon authorized retailer?
They offer popular brands including Apple, Samsung, Motorola, LG, HTC, and Google.
Can I make bill payments and activate new devices at this Verizon retailer?
Yes, services such as bill payments, new line activations, device activations, and upgrades are available at this Verizon location.
What is the contact number for the Verizon store at 1825 Tower Dr?
You can reach the Verizon Glenview store by calling +1 847-657-8100.
How can I schedule an appointment or service at Verizon Glenview?
You can schedule appointments through their online booking page at https://www.tccrocks.com/appointments/.
What nearby restaurants can I visit before or after shopping at Verizon Glenview?
Nearby dining options include El Tradicional Mexican Restaurant and Cantina, Gold Coast Dogs, DAWG PARK Glenview, The Curragh Irish Pub, and Ted's Montana Grill.
Which nearby entertainment venues are close to Verizon at 1825 Tower Dr?
Landmark at The Glen cinema and ArcLight Cinemas are nearby venues where you can catch a movie before or after visiting Verizon.
Are there any nearby stores that complement Verizon's technology offerings?
Yes, nearby stores like GameStop offer electronics and gaming products, and Notice: Accessories for Living provides clothing and gifts, which might complement technology purchases.