Best Buy

Reviews

• GD

  Gregory Dillard

  4 days ago
  1.0
  Long time rewards member. Buy all my cellular devices, TVs and computers for me and my family at Best Buy. Brought my old 40" tv to be recycled. They told me it's a $29.99 charge. My understanding was as long as it's under 50 inches it was free. I even bought this tv from this store. When I pointed that out the cashier said "I wish". So instead of driving around with a tv in my trunk I paid the $30 and said I'm going to Costco to buy my new TV now.
• RG

  Rick Guzman

  Jan 1, 2026
  1.0
  Absolutely one of the worst Best Buy to visit. Employees just stand around and do not help customers at all. Seems like it's bother just to ask them questions. Live right around the corner. Will not be coming back here rather go to Lombard to get better service.
• SW

  Sharon W

  Dec 26, 2025
  5.0
  Had an amazing experience with Benjamin at the Geneva location. What a great personable guy. He was so very helpful with our TV purchase. Had a great conversation with him. Best Buy is lucky to have this hardworking individual.
• RC

  Ryan Colton

  Dec 24, 2025
  1.0
  Horrible customer service with an exchange that didn't work out of the box. The manager barely explained, didn't seem to care about my issue even though I was very friendly, and didn't help. I guess I'm done with Best Buy.
• L

  ? “‪Luciatrum‬”

  Dec 12, 2025
  2.0
  This is more a complaint/rant on the buying experience of walking into the store. I walk in looking for a 4k OLED monitor to test my GPU, specifically the Asus ROG one that was on sale. See it's not there, ask for alternatives in the same price range, am told none are in the store. I find that weird since I swore I saw them online ready for pickup. Walk out to my car, pull out my phone and sure enough, a similar alternate monitor is available for pickup at the store. Walk back in, don't see it on display, walk to the front desk to ask. I'm asked if I placed an order, said I did not but wanted to pick this up since I'm already here. Am told I need an order, so I place it on the phone. Then I'm told I need to wait an additional hour for it to be ready despite me already being there because it had to brought from the back warehouse... I just gave up, cancelled the order, went home. It's just frustrating and exhausting having to deal with these little inconveniences caused by all this red tape involving online orders. Years ago, I'd walk into the store, pick it up, and walk out. If it wasn't on the floor, someone would go and grab it from the back to get you out the door. Now I walk in, rarely find the item I'm shopping for because nothing ever seems to be in stock or on the floor, am met with confused employees who don't know what's in stock and told to order online while in the actual store. I don't harbor ill will to the employees, they're doing their best. But the buying experience keeps going downhill over the years. Why have a store to begin with if you push people to purchase online while in the store?

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