Business Details
About
VeterinariansVeterinary Clinics & HospitalsVeterinarian Emergency ServicesPet GroomingPet Boarding & Kennels
Each VCA hospital has health and safety protocols in place based on health care best practices as well as state and local guidance and regulations.
Location
VCA Franklin Park Animal Hospital
9846 West Grand Ave, Franklin Park, IL
60131, United States
Hours
Reviews
4.3
276 reviews
5 stars
197
4 stars
34
3 stars
5
2 stars
6
1 star
34
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
The majority of reviews highlight the friendly, caring, and compassionate nature of the staff, with many customers expressing appreciation for the attentive service provided.
Quality of Care
Customers generally report positive experiences regarding the quality of veterinary care, with specific praise for thorough examinations and effective treatments.
Pricing Concerns
Several reviews mention dissatisfaction with pricing, describing the services as expensive compared to other veterinary clinics, and some customers feel they were overcharged.
Communication Issues
There are multiple complaints about poor communication, particularly with front desk staff, leading to frustration over appointment scheduling and follow-up care.
Emergency Care
Some customers expressed disappointment regarding the clinic's handling of emergency situations, citing instances where they felt their pets were not given timely attention.
- TWTabitha WestNov 11, 20255.0On September 5, 2025 our dog was hit by a pick-up truck and dragged for half of the block. An amazing human saw this and picked Max up off of the street and took him to Franklin Park Animal Hospital. Thanks to the microchip, I was notified. When we arrived, Max was on an IV, oxygen, had internal bleeding, wounds from head to toe from being dragged, damage to his lungs, fractures in his pelvic bones, and his eyes were black and he was not responsive to us. As I write this review, it is two months post the incident and Max is thriving. I was having conversations about putting him down and after consulting with Dr Augustine, we decided to give him 24 hours. I cannot put into words how incredible EVERYONE at this clinic is and continues to be. Responsive, supportive, kind, dedicated, knowledgeable, and I could go on. I highly recommend this clinic and their team for your fur babies. A few pics of what he went through to his happy give me that bread face now! 🙌🏼🥰
- MMMiranda MargaretOct 13, 20255.0What a wonderful crew! Dr. Richard Biss was absolutely wonderful. His assistant Nancy was so attentive and caring. I took my Chammy there for a check up, he was also there for an ear infection. Which Dr Biss patiently attended to by cleaning his ear also prescribed much need ear drops. I love this place! 10 out of 10
- CHcarl heuselAug 7, 20255.0Good friendly service
- TITammy IovanAug 5, 20255.0Everyone is so friendly and genuinely cares about the animals whether it's a dog or cat. The majority of the time my dog can't wait to run in the door to say hi and some times he doesn't want to leave.
- KKKateJul 5, 20255.0We got a new puppy and quickly became frequent flyers at the vet the first week we’ve had him. The staff at VCA were caring, accommodating and so informative when it came to explaining the issues our pup was having. They could tell we were very nervous and were very good and calming our nerves in order to make our pup better! Thank you!
Frequently Asked Questions About VCA Franklin Park Animal Hospital
What are the operating hours of VCA Franklin Park Animal Hospital?
The hospital is open Monday, Tuesday, Thursday from 7:30 AM to 6:00 PM; Wednesday and Friday from 8:00 AM to 6:00 PM; Saturday from 9:00 AM to 3:00 PM; and closed on Sundays.
What types of animals does VCA Franklin Park Animal Hospital provide care for?
They provide veterinary services for aviary birds, cats, dogs, exotic pets, pocket pets, and rabbits.
Which veterinary services are offered at VCA Franklin Park Animal Hospital?
Services include advanced care, allergy relief, diabetes treatment, diagnostics, diet and nutrition, disease treatment, flea and tick control, general care, heartworm treatment, internal medicine, medications, parasite control, pet wellness exams, physical exams, preventive and primary care, puppy and kitten wellness, senior pet wellness, spay and neuter, vaccinations, and weight loss programs.
Is VCA Franklin Park Animal Hospital accredited by any professional organizations?
Yes, it is accredited by the American Animal Hospital Association (AAHA).
What health and safety protocols are in place at VCA Franklin Park Animal Hospital?
Each VCA hospital follows health and safety protocols based on healthcare best practices as well as state and local guidance and regulations.
How can I get a free first exam at VCA Franklin Park Animal Hospital?
New to VCA? You can access a free first exam coupon through their featured message offer on their website.
Where is VCA Franklin Park Animal Hospital located and how can I contact them?
The hospital is located at 9846 West Grand Ave, Franklin Park, IL 60131. You can call them at +1 847-455-4922.
Is there another veterinary service nearby VCA Franklin Park Animal Hospital?
Yes, VCA Animal Hospital is nearby and provides pet sitting and other veterinary services which may be convenient if you are looking for additional pet care options.
What shopping options are near VCA Franklin Park Animal Hospital for customers who want to shop before or after their visit?
Woodfield Mall Schaumburg is a nearby shopping center offering various retail stores for customers to explore before or after their visit to the animal hospital.
Are there any community or religious centers close to VCA Franklin Park Animal Hospital?
Yes, SABAH Islamic and Cultural Center and Resurrection Lutheran Church are nearby, offering community and religious services for locals and visitors in the area.