Verizon

Reviews

• KK

  kay

  Oct 10, 2025
  2.0
  It smells like dirty gym socks in here. Although the associate (Ken) I worked with answered my questions, he kept pulling out his phone & whistling while he was serving me. Not the quality experience I would’ve expected at a Verizon store.
• NS

  Nicholas Strubhart

  Sep 28, 2025
  1.0
  We had a consumer acct. and switched to the business acct because they said it would be “half the price” (drew). So we went with it our first bill was like $700 because of transfer fees so we payed it whatever. Well our bill is still $508. That’s more than our consumer acct was and definitely nowhere near half. Been trying for over a month to get this figure out but trying to contact Ray. Never returned our calls. Finally went it and the young man that helped us said he printed everything off and set it on the desk for manager and supervisor to review. Once again never heard back tried calling Ray again..and once again can’t respond. So had to go back in again. This time more people got involved and they said they would get this figured out. Cause our bill was due yesterday and we went in last week. Ray called Tuesday morning at 11:30 and said he got everything figured out. But guess what our bill hasn’t changed. And now once again ray is not answering me after getting off the phone with him on Tuesday he said “let me know if you need anything”You have left us no choice but to leave. And Verizon dont respond to this saying call a number and get it figured out cause im tired of trying to call people to get stuff figured out your guy straight lied to us and another guy is straight ignoring us. You’ve got till 12 o’clock today 9-28-25 to get our bill down to the 250-300 as promised or we will be discontinuing our service. I had no other option to get ahold of you guys with wasting hours among hours going into the store for nothing to get figured out.
• CD

  cameron davis

  Sep 20, 2025
  5.0
  Bit of a lengthy review but worth the read. So my struggle was being connected to my grandmothers phone plan who had recently passed away. Since I couldn’t get onto her phone or onto our Verizon account I had no way of making payments til my phone was suspended. (Unless I wanted to make $250 late payments) I went into Verizon a few times and was left unsatisfied. It didn’t seem like I was getting the help I needed. This situation had gone on for almost a year. That is until I walked in and was greeted by Derrick. Now I’ve worked in the customer service industry for 6 years so I’d like to say I can identify good/bad customer service. Let me just say Derrick should be the new head of customer support. I was truly blown away. When I informed him of my grandmothers death and he noticed the death certificate he immediately made our conversation more private. He was engaging with my fiancée and I while being on a support phone call for me. Derrick completely resolved my issue. I’m also typing this on my new iPhone 16 pro he hooked me up with. Oh did I mention I’m also watching the entire hunger games series because he put multiple streaming services on my plan. He not only resolved my issue but educated me on what the potential is of my verizon plan. He reminded me why I’m in customer service to begin with. Huge shoutout to Derrick!
• SC

  Stephen Cullipher

  Sep 16, 2025
  1.0
  First off.. maybe get some employees that give a crap about the customers. TWICE I’ve been in asking question and both time no one could have give a crap about my needs. Second.. maybe teach the employees a a little about the products the sell. Lastly the condescending girl I worked with to be a little more understanding of the needs of customers when asking a question… I won’t be back to this store ever again…
• CO

  Chris O'Steen

  Aug 18, 2025
  1.0
  I tried the Verizon internet service for several months before moving to the west coast. On 8/4/25 I attempted to return the modem box to the store I originally received it from, only to be told that I had to get a shipping label or return it to a Verizon company store. I called customer service and they gave me the address of this store as one that could receive it. I drove 20 minutes to this store only to be told that they did not take these and that UPS had a contract to take these. I took the box to a UPS store and they said that they needed a shipping label or QR code to take these boxes. I returned to the original store (Russell Cellular) and had the employee call customer service with me there. Customer service was unable to send me the QR code at the email I've been using with Verizon for 18 years. They then promised to send me a shipping label at my home address within 24-48 hours. At this point I had been trying to return a piece of equipment with VERIZON boldly printed on it for three hours. On 8/7/25 I called Verizon customer service to follow up since I had not received a shipping label. After about an hour on the phone the customer service representative was able to send me an email with the following instructions (4 hours total) "Simply follow these instructions to return: Gather the equipment, including any power cord(s) and bring it to one of the Verizon Company Stores listed below. Do not include any other equipment or accessories that you purchased as part of your Verizon Home Internet order. Show the equipment to the Verizon Company Store representative and they’ll scan the serial number to begin the return. The Verizon Company Store will process your return. Don’t forget to ask for a return receipt for your reference." On 8/8/25 I once again drove to this location to return Verizon's equipment. The store personnel argued with me about the return despite telling them that I had emailed instructions from their larger corporate entity to return the equipment at that location. Only after we were 30 minutes into the process, on speaker phone with corporate customer service, and I begin to read the return instructions (above) from the email did the store employee attempt to scan the serial number from the device and realize that they could indeed accept the modem for return. From that point to walking out with a receipt in hand took about two minutes. Bottom line, this company wasted about five hours of my life trying to return their equipment. I will not be using Verizon for internet again. Personnel at this store were either ignorant of return procedures or, judging by the fact that the representative would not look at the email corporate had sent me, deliberately resistant to accepting this equipment and only willing to do their job when forced by a public spectacle. Either case demonstrates an unacceptable level of customer service.

Frequently Asked Questions About Verizon