Verizon

Reviews

• AN

  Ali Nicole

  Feb 11, 2026
  1.0
  Came here for a battery issue on our phones, was told they had never seen an iPhone in recovery mode. When we decided to upgrade, our sales associate left us to do everything ourselves and wouldn’t answer any questions without an additional fee. Phone did not set up with backup, and other phone is stuck on their guest wifi. Terrible customer service.
• PP

  Paula

  Jan 12, 2026
  1.0
  Everyone here is rude & snobby !
• KK

  kay

  Oct 10, 2025
  2.0
  It smells like dirty gym socks in here. Although the associate (Ken) I worked with answered my questions, he kept pulling out his phone & whistling while he was serving me. Not the quality experience I would’ve expected at a Verizon store.
• NS

  Nicholas Strubhart

  Sep 28, 2025
  1.0
  We had a consumer acct. and switched to the business acct because they said it would be “half the price” (drew). So we went with it our first bill was like $700 because of transfer fees so we payed it whatever. Well our bill is still $508. That’s more than our consumer acct was and definitely nowhere near half. Been trying for over a month to get this figure out but trying to contact Ray. Never returned our calls. Finally went it and the young man that helped us said he printed everything off and set it on the desk for manager and supervisor to review. Once again never heard back tried calling Ray again..and once again can’t respond. So had to go back in again. This time more people got involved and they said they would get this figured out. Cause our bill was due yesterday and we went in last week. Ray called Tuesday morning at 11:30 and said he got everything figured out. But guess what our bill hasn’t changed. And now once again ray is not answering me after getting off the phone with him on Tuesday he said “let me know if you need anything”You have left us no choice but to leave. And Verizon dont respond to this saying call a number and get it figured out cause im tired of trying to call people to get stuff figured out your guy straight lied to us and another guy is straight ignoring us. You’ve got till 12 o’clock today 9-28-25 to get our bill down to the 250-300 as promised or we will be discontinuing our service. I had no other option to get ahold of you guys with wasting hours among hours going into the store for nothing to get figured out.
• CD

  cameron davis

  Sep 20, 2025
  5.0
  Bit of a lengthy review but worth the read. So my struggle was being connected to my grandmothers phone plan who had recently passed away. Since I couldn’t get onto her phone or onto our Verizon account I had no way of making payments til my phone was suspended. (Unless I wanted to make $250 late payments) I went into Verizon a few times and was left unsatisfied. It didn’t seem like I was getting the help I needed. This situation had gone on for almost a year. That is until I walked in and was greeted by Derrick. Now I’ve worked in the customer service industry for 6 years so I’d like to say I can identify good/bad customer service. Let me just say Derrick should be the new head of customer support. I was truly blown away. When I informed him of my grandmothers death and he noticed the death certificate he immediately made our conversation more private. He was engaging with my fiancée and I while being on a support phone call for me. Derrick completely resolved my issue. I’m also typing this on my new iPhone 16 pro he hooked me up with. Oh did I mention I’m also watching the entire hunger games series because he put multiple streaming services on my plan. He not only resolved my issue but educated me on what the potential is of my verizon plan. He reminded me why I’m in customer service to begin with. Huge shoutout to Derrick!