Best Buy

4.1
2825 reviews
Best Buy Logo
Get DirectionsCallWebsite

Business Details

26 Plaza Dr, Fairview Heights, IL
62208, United States
(618) 398-8190
https://stores.bestbuy.com/il/fairview-heights/26-plaza-dr-31.html/?ref=NS&loc=ns100
GoogleFacebookInstagramTwitter

About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
26 Plaza Dr, Fairview Heights, IL
62208, United States

Hours

Reviews

4.1
2,825 reviews
5 stars
1,497
4 stars
694
3 stars
312
2 stars
111
1 star
211

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees are praised for being helpful and knowledgeable, while others are criticized for being unresponsive or rude.

Product Availability

Customers appreciate the store's product selection and availability, but there are complaints about discrepancies between online and in-store inventory.

Store Experience

The store is generally described as clean and well-organized, but some customers report feeling ignored or uncomfortable due to staff behavior.

Pricing Issues

Customers express concerns about high prices and issues with price matching policies, leading to frustration.

Pickup Process

The pickup process is noted as quick and efficient, although there are complaints about misleading pickup time estimates.
  • NE
    Nancy Eckert
    3 days ago
    5.0
    I picked up my repaired computer. Donato was friendly, efficient, informative, and professional.
  • JW
    Joe Wondolowski
    Dec 28, 2025
    5.0
    Answerd all of my questions
  • AR
    Allison Randazzo
    Dec 23, 2025
    1.0
    I went here for a screen protector, case, and pencil for my new iPad. I carried it inside in the box and was immediately chased down by the woman at the door. She then had an employee direct us to the Apple section. I asked if he would be able to help with a setting on my iPad that kept popping up but he said him and his associates were too busy. A couple minutes later after that I tried to walk back up to him to ask if he could get the Apple Pencil I was going to buy out of the case and was ignored/walked past. He definitely knew I was coming up to talk to him. Overall, we had no assistance, felt very watched, and uncomfortable. Will be buying directly from Apple from now on.
  • MW
    Missy Watson
    Dec 19, 2025
    5.0
    They are always so helpful and kind
  • RC
    Rich Centeno
    Dec 13, 2025
    4.0
    Sales people are always very helpful and knowledgeable about their products. Don't like the door people acting like everyone who comes in is up to no good.
Read more reviews on Google

Frequently Asked Questions About Best Buy

What products and services does Best Buy in Fairview Heights offer?

Best Buy in Fairview Heights offers TVs, computers, appliances and more along with expert advice, same day pickup, and Geek Squad support all in one place.

What are the store hours for Best Buy in Fairview Heights?

Best Buy is open Monday through Saturday from 10:00 AM to 9:00 PM and on Sunday from 10:00 AM to 8:00 PM.