Verizon

3.6
278 reviews

About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Evergreen Park for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
9560 S Western Ave, Evergreen Park, IL
60805, United States

Hours

Reviews

3.5
208 reviews
5 stars
104
4 stars
28
3 stars
12
2 stars
6
1 star
58

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customer service experiences vary widely; some customers praised the staff for being helpful and professional, while others reported rude and unhelpful interactions.

Wait Times

Many customers expressed frustration with long wait times, with some waiting over three hours without assistance.

Store Management

Several reviews criticized the store management for disorganization and lack of effective training for staff.

Product Issues

Customers reported issues with incorrect orders and problems with billing, leading to dissatisfaction with the service.

Positive Experiences

Despite negative feedback, some customers highlighted exceptional service from specific employees, indicating that experiences can vary significantly.
  • KM
    Kayla Munoz
    5 days ago
    1.0
    Iv been calling this location in evergreen park and haven't been able to reach anyone in the a store the number isn't correct and needs to be changed
  • SH
    Shermane Houston
    Dec 15, 2025
    1.0
    I will never go there again sat in the store for 3hours and still walked out with nothing they thought they were gonna get over on me when i asked them to print it out from what she put on paper total different the young lady must was new and the manager wasnt no better never again
  • RG
    Roberto Gonzalez
    Dec 15, 2025
    4.0
    Service depends on the employee you get as it varies. It's good to have a real Verizon store nearby vs those 3rd party places.
  • DB
    Daniel Berry
    Nov 24, 2025
    1.0
    I went into the store for a router issue and was told to go home and contact the assistant manager once there to troubleshoot problems. Not only did the store not answer any calls for hours, the number I was told to message left me on read and never responded.
  • KT
    Kelvin Thompson
    Nov 20, 2025
    5.0
    Thanks so much to Ephraim genuinely a true guy also Nia I believe it’s her name very nice and beautiful young lady shout out to the Verizon site on 95th I didn’t even know I was talking to the manger really nice person

Frequently Asked Questions About Verizon

What are the Verizon store's regular operating hours in Evergreen Park?

The Verizon store in Evergreen Park is open Monday through Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.

Which smartphone brands are available at the Verizon Evergreen Park store?

You can find the latest smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL at the Verizon store.