Verizon

3.6
270 reviews

About

Cell Phone StoreElectronics Store
Visit our store at Evergreen Park for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
9560 S Western Ave, Evergreen Park, IL
60805, United States

Hours

Reviews

3.6
202 reviews
5 stars
102
4 stars
27
3 stars
12
2 stars
6
1 star
55

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised staff for being helpful and knowledgeable, while others reported rudeness and lack of assistance.

Store Management

Concerns about disorganization and unprofessional behavior from management, leading to negative customer experiences.

Order Fulfillment

Issues with order fulfillment and communication, including delays and incorrect items being sent.

Cleanliness and Environment

Store is generally reported as clean and well-maintained, contributing positively to customer experiences.

Staff Knowledge

Inconsistent knowledge among staff regarding products and services, leading to customer frustration.
  • KT
    Kelvin Thompson
    3 days ago
    5.0
    Thanks so much to Ephraim genuinely a true guy also Nia I believe it’s her name very nice and beautiful young lady shout out to the Verizon site on 95th I didn’t even know I was talking to the manger really nice person
  • ST
    Sharon D Tillman
    Nov 8, 2025
    5.0
    Fast, friendly, professional service
  • AA
    abdallh alfuqahaa
    Oct 7, 2025
    1.0
    I’m very disappointed with Verizon. Four months ago they told me my remaining balance on the phone was $600, and now they say it’s $800 — even after I made all my payments on time. I also paid $163 recently, but they keep showing a higher balance. I have all receipts and proof. Please fix this issue — customers shouldn’t be treated this way.
  • PJ
    Pamela Jackson
    Sep 27, 2025
    1.0
    If you need a refund on your debit/Credit card good luck. You will have to call Customer Service if you can reach a human. It is a headache trying to contact an agent if you have an issue with your service. They have no prices on the items on display. Be careful before buying anything because it will be diffcult to get real help.
  • JM
    Jasmine McDowell
    Aug 30, 2025
    1.0
    Haven't even gone to the store yet but I can tell I'm going to be upset when I get there. I ordered a phone last night, an hour and a half b before closing. It's been FIVE ADDITIONAL HOURS, ARE YOU GOING TO FULFILL THE ORDER OR NOT? IT'S A HOLIDAY WEEKEND. UGH.

Frequently Asked Questions About Verizon

What are the Verizon store's regular operating hours in Evergreen Park?

The Verizon store in Evergreen Park is open Monday through Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.

Which smartphone brands are available at the Verizon Evergreen Park store?

You can find the latest smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL at the Verizon store.