Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Elgin, IL. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
278 reviews
5 stars
232
4 stars
8
3 stars3
2 stars3
1 star
32
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received high praise for their helpfulness and knowledge, while others were criticized for being rude or disinterested.
Staff Knowledge
Several customers highlighted the staff's knowledge and ability to explain products and services clearly, particularly praising employees like Jarron and Carter.
Efficiency
Many customers appreciated the quick and efficient service, with several noting that their transactions were handled smoothly and without unnecessary delays.
Negative Experiences
A number of reviews mentioned negative experiences related to miscommunication, billing issues, and unprofessional behavior from certain staff members.
Store Environment
Some customers expressed dissatisfaction with the store's environment, citing issues like understaffing and long wait times.
- LBLissette Boglio5 days ago5.0Great customer service
- GFGabrielle FlanaganNov 13, 20251.0Absolutely TERRIBLE experience. My dad (a senior citizen) wanted to enroll in a phone line plan based on a promotion seen online. He went and everything sounded great at first. Fast forward 1 month later, not only did he not get his phones, they completely cancelled his iPhone orders without informing him. Throughout this entire process he had to go to the store multiple times with no resolution on top of reaching out to multiple customer service agents through phone calls. Nothing was ever resolved. At the store we dealt with Leron who was nothing but rude and dismissive. He raised his voice multiple times at us and never resolved anything for us. My dad ended up switching back to T-Mobile because of this. We want nothing to do with Verizon because not only were we treated poorly, but we never got any resolution to our issues. Needless to say, we will not be returning.
- NSNaomi SmithOct 12, 20255.0Great service and respectful
- JHJanet HoffmanSep 18, 20251.0Same experience with Leron as Matt. I used to have great service at this store until dealing with Casey til she left. Bought a new phone from Leron. He showed very little interest except to hurry thru. He did the least he could except for selling accessories which he said he gets commission. Said I would get trade in money for my old phone and then just laughed when I asked about it after buying new phone. He was rude, arrogant, disinterested and I will never go back there and will dissuade others from dealing with him also.
- MIMatt IversonAug 22, 20251.0I was rushed through a trade in by Leron He scribbled stuff down and acted like everything was obvious when I asked questions/he seemed like he just wanted to go home/ promised full value of the phone when I returned old phone before 30 days/ Decided to return old phone to South Elgin store for better experience/turns out I’m not getting full credit and now it’s a mess that corporate store in S Elgin has to fix. Do not go to Elgin store
Frequently Asked Questions About Verizon
What products and services does Verizon in Elgin offer?
Verizon in Elgin offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and device protection. Services include new lines, upgrades, and accessories.
What are the operating hours of the Verizon store in Elgin, IL?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sundays from 12:00 PM to 5:00 PM.
Does Verizon in Elgin support in-store pickup?
Yes, this store offers in-store pickup for customers.
Which payment methods are accepted at the Verizon store in Elgin?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, Samsung Pay, and Visa.
Is there free Wi-Fi available at the Verizon store in Elgin?
Yes, free Wi-Fi is available for customers at this location.
What languages are spoken at Verizon in Elgin?
English and Spanish are spoken at this store to assist customers.
How can I schedule an appointment or service with Verizon in Elgin?
You can schedule through the My Verizon app available on the Apple App Store or use their quick link URL for scheduling online.
Are there nearby stores or retailers close to Verizon in Elgin?
Yes, nearby places include Victra — Verizon Authorized Retailer, Big Lots (a discount and department store), and Sally Beauty (a beauty product supplier). Customers can easily visit these after shopping at Verizon.
What are some nearby amenities to Verizon where customers can enjoy local services?
Nearby amenities include Pro Dental Care for dental services, Party City for party supplies, and Star Nails for beauty and nail services, providing convenient stops before or after visiting Verizon.
Which nearby transit or service points could help customers find or access Verizon in Elgin easily?
Nearby service points include United States Postal Service for mailing needs and Elgin Limousine Company for transportation services, helping customers access Verizon conveniently.