Business Details
6695 Edwardsville Crossing Dr, Edwardsville, IL
62025, United States
Certified by Verizon • Feb 22, 2026
(618) 656-4444
Certified by Verizon • Feb 22, 2026
https://www.verizon.com/stores/details/illinois/edwardsville/edwardsville-324211
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Edwardsville for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.0
464 reviews
5 stars
285
4 stars
56
3 stars
28
2 stars
23
1 star
72
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness and knowledge, others are criticized for being rude or unhelpful.
Staffing Issues
Many customers reported long wait times and a lack of staff, leading to frustration during their visits.
Product Knowledge
Some employees demonstrated excellent product knowledge and provided valuable assistance, while others were seen as unhelpful or lacking in expertise.
Store Experience
The store environment received positive remarks for cleanliness and organization, but some customers felt rushed or neglected during their visits.
- KTKristin ThompsonFeb 1, 20265.0Five stars to Ty! Came in for upgrades and he was glad to help every time. Even though we had to come back three times, which was our choice due to account issues that we’ve had ongoing for years, he was in contact with us and kept us informed. Thanks again Ty!
- KEKaitlynn ElliottJan 17, 20261.0Probably the worst verizon store around. No one knows what theyre talking about. The manager marissa is rude and very unhelpful. I came in after being on hold for 3 1/2 hours ONLY TO STILL NOT BE HELPED. This store is a joke. They sold me a defective device and its somehow my fault!!
- ADAngela DabneyDec 12, 20255.0Tyrese was fantastic! I just stopped in with my Aunt to ask about some upgrades and he was so knowledgeable and pleasant that we decided to come back after dinner and upgrade all our devices. I also had my parents come in and speak to him about their account as well. So nice to have someone who clearly is knowledgeable about the products as well as enjoys his job.
- MRMegan ReiterNov 21, 20255.0Tyrese is AMAZING!!! Last week I came into upgrade, pricing issues came about and I was told to come back in a week and I would be set! I came back and Tyrese was very helpful and friendly. Tyrese told me tips and tricks on how to save money and it made my life that much easier. Tyrese got me what I wanted without trying to push me onto other items that I had no desire to get. Tyrese went above and beyond and I am so glad he was there to help me!! I love my new phone, watch and iPad! If you need help ask for Tyrese, he knows what he is talking about!!
- JDJohn DurieNov 6, 20255.0Took a friend there because the local office was unable to help
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Certified February 22, 2026Yext Knowledge Graph
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