Business Details
https://stores.bestbuy.com/il/edwardsville/6670-edwardsville-crossing-dr-1426.html/?ref=NS&loc=ns100
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.2
2,195 reviews
5 stars
1,232
4 stars
530
3 stars
203
2 stars
81
1 star
149
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees were praised for being helpful and friendly, others were criticized for being rude or unhelpful.
Product Issues
Several customers reported issues with products, including defective items and poor service regarding repairs and warranties.
Store Experience
The store is generally clean and well-stocked, but some customers experienced long wait times and difficulty finding assistance.
Online Orders
Customers appreciated the ease of online ordering and curbside pickup, although there were complaints about delays in order readiness.
- HBHerman Brennecke4 days ago5.0Friendly, knowledgeable.
- KDKyle DeProwJan 4, 20261.0Had a very upleasant interaction attempting to exchange a bad laptop charger that I just bought in early Dec. Experience was made much worse by extremely unhelpful store manager, Otto, who refused to find resolutions other than doing a full return on the laptop that I've now spent weeks working on just to get a functioning charger, so I guess I'm stuck with a broken one. I had more I would've liked to purchase there but was just very disappointed in the whole exchange and I'll go to microcenter from now on. Wish I would've known this before making such an expensive purchase.
- MMMichael MurrayDec 18, 20253.0Paid 1400.00 for a phone and case, asked about help transferring my data , the rep said it would be an extra 100, online said 40, to no avail, I did it myself. The case I bought was supposed to be magnetic, the rep and receipt says it, but trust me the only thing it sticks to is glue...50.00. Anyway I hate giving bad reviews, but what ever happened to customer service? Take the money and run best buy...
- RLReggie “LongRanger” LongDec 13, 20255.0Ordered a tv online, and used curbside pickup. To me, their system is so easy and quick. After I ordered, within 5 minutes I was notified it was ready. I notified them i was there, it did not take 3 minutes and they were coming out with my order. Mind you this was black Friday and they were busy. They verified my order with me and loaded it up. I love that kinda service 😁
- RBRobert BurgessDec 10, 20254.0Went to Best Buy because they've told me that's the best place to go for my phone problem. And it's been a long time since I've been in there maybe a couple years since I bought my last TV. I didn't realize that you have that appointment to meet the Geek Squad so I was a little disappointed but that's okay made my appointment for the next day asked a few questions and told me what I could do and like what would help me. So I will go back tomorrow and hopefully get my phone taken care of and we'll be back on the road again doing things
Frequently Asked Questions About Best Buy
What are the operating hours of Best Buy in Edwardsville?
Best Buy in Edwardsville is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Edwardsville offer in-store pickup for online orders?
Yes, Best Buy Edwardsville provides in-store pickup service for customers.
Can I get curbside pickup at Best Buy Edwardsville?
Best Buy Edwardsville does not currently offer curbside pickup services.
Is there wheelchair accessible entrance available at Best Buy Edwardsville?
Yes, Best Buy Edwardsville has a wheelchair accessible entrance for customers.
Does Best Buy Edwardsville provide Geek Squad support and service repair?
Yes, Best Buy Edwardsville offers Geek Squad support and service repair for electronics and computers.
What payment methods are accepted at Best Buy Edwardsville?
Best Buy Edwardsville accepts payment by check and debit card, and does not require cash only.
Are there places to eat near Best Buy Edwardsville?
Yes, nearby restaurants include Starbucks for coffee, Fazoli's for casual dining, Raising Cane's Chicken Fingers for fast food, and 54th Street Grill & Bar for American cuisine.
Where can I get mobile phone services near Best Buy Edwardsville?
Verizon mobile phone store and Geek Squad are located nearby for your mobile phone needs and repairs.
Are there banking facilities close to Best Buy Edwardsville?
Yes, Commerce Bank ATM, PNC Bank, and PNC are located near Best Buy Edwardsville for convenient banking and ATM services.
What is the address and contact number for Best Buy in Edwardsville?
Best Buy Edwardsville is located at 6670 Edwardsville Crossing Dr, Edwardsville, IL 62025. The main phone number is +1 618-659-9895.