Best Buy

Reviews

• HB

  Howard Bell

  Mar 31, 2026
  1.0
  WHAT A JOKE THAT WHEN YOU CALL BEST BUY IN EDWARDSVILLE, IL YOU GET A CALL CENTER IN SOUTH AFRICA!! AND CAN'T REACH ANYONE AT EDWARDSVILLE, IL. THAT IS THE WORST CUSTOMER SERVICE. AND WHEN THEY SCREW UP AN DELIVERY THAT IS SCHEDULED YOU HAVE TO DRIVE TO THE STORE TO SPEAK WITH SOMEONE ABOUT IT. I BELIEVE I AM FINISHED WITH BEST BUY.
• NM

  Natalie Moore

  Mar 24, 2026
  4.0
  Didn't have any cases for a Fold phone in stock. Bummer.
• KB

  K B

  Mar 21, 2026
  1.0
  Don't waste your time calling, AI robot call is a joke, took 10 minutes to connect me to someone only to get disconnected. 10 minutes wasted for a 30 seconds question that didn't get answered.
• JT

  jaymes Thompson

  Mar 19, 2026
  5.0
  So far knock on wood they have everything! I been asking for so far js ...
• VB

  Vicki Blake

  Mar 3, 2026
  1.0
  We went in to the Best Buy to purchase a Washer and Dryer unit for my daughter and her spouse, they are Navy Veterans. We explained that it was to be delivered to Alton, IL three times and the girl put it in the system, unfortunately she messed the order up and had to reenter it three times before it was accepted and purchased so somewhere along the way she messed it up and today when it was to be delivered to Alton, IL they tried to deliver the units to our house in Texas. When I told them they had the wrong address they still tried to deliver it and then I called Best Buy and they said there was nothing they could do until the delivery was declined and turned back over to Best Buy and investigated and then they would try to contact me to get the items redelivered to the correct address. When I tried to call the store I was re-routed to a call center. Apparently the store is not taking calls because they have so many complaints. NO wonder with such poor mismanagement. Had I known that Best Buy was the worst place in the world to purchase appliances from I would never have gone there to buy for my family and now we are stuck, no money and no washer and dryer with No Options as they have us over a barrel and they will not call me back!! I WOULD NOT RECOMMEND PURCHASING ANYTHING FROM BEST BUY AT LEAST NOT IN EDWARDSVILLE!!!