Visit our store at East Peoria for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Feedback indicates a mix of positive and negative experiences with customer service, with some employees praised for their helpfulness while others were criticized for being rude or unhelpful.
Staff Knowledge
Several reviews highlight that while some staff members are knowledgeable and provide excellent assistance, others lack the necessary expertise to address customer issues effectively.
Wait Times
Customers frequently reported long wait times in-store, leading to frustration and dissatisfaction with the service.
Store Experience
The overall store experience varies, with some customers having positive interactions and quick resolutions, while others felt ignored or received inadequate support.
PC
Patrick Carr
Feb 9, 2026
4.0
We had a great salesman named Joe I would totally recommend him
EE
E.J.H
Jan 28, 2026
1.0
I went to the corporate store to return my tablet because of my warranty replacement was coming in the mail and to get Internet from the female representative that help try to fix my tablet from earlier this month, thank you very much, however, the so called manager who has been difficult in the past I might add! They wouldn't call customer service or give me a receipt for my tablet to post my return and to have to corporate store check out my tablet ! Now I put it to you ,would you leave a 600.00 tablet with someone that you don't know and/or has been diffincult in the past, with no receipt? I did get upset AFTER the manager said very snidely 'you have a nice day' my rebuttal was not nice and I was publicly embarrassed because the store was full customers , if I see that individual in public? I will humiliate him,just like he did to me! I can't believe Verizon employs individuals that treat retiree's in this manner! EJH,
BG
Bonnie Garcia
Nov 25, 2025
1.0
The Agent Changed my plan and caused my bill to increase by over a $100. Will not recommend them. They lie and manipulate your bill to meet sales quotes. Signing people up for services they didnt ask for. Very disappointed
GM
Gigi MacIntosh
Nov 10, 2025
5.0
Josh was very helpful and patient with an issue I was having trying to transfer from phone to phone. Every time I have had Josh for customer support he has been great!
The Verizon store in East Peoria is open Monday through Saturday from 9:00 AM to 7:00 PM and on Sunday from 10:00 AM to 5:00 PM.
Can I schedule an in-store appointment at Verizon in East Peoria?
Yes, you can schedule an in-store appointment online or via the My Verizon app for a convenient visit.
What mobile brands does Verizon East Peoria carry?
Verizon East Peoria offers mobile devices from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Does Verizon East Peoria provide in-store pickup or delivery options?
Yes, they offer in-store pickup, curbside pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
What types of mobile plans and services are available at Verizon East Peoria?
They provide mobile plans, wireless internet plans, and voice plans suitable for both personal and business needs.
Is free Wi-Fi available at the Verizon East Peoria store?
Yes, the store offers free Wi-Fi for customers.
What nearby dining options can I visit before or after shopping at Verizon East Peoria?
You can enjoy meals at nearby places like Panera Bread, Childers Eatery, Buffalo Wild Wings, Culver's, Qdoba Mexican Grill, or Godfather's Pizza Express.
Are there any nearby salons near Verizon East Peoria?
Yes, nearby salons include Great Clips, Palace Nails, and CosmoProf, making it convenient to combine errands for beauty and mobile needs.
What other mobile phone stores are near Verizon East Peoria?
Nearby mobile phone stores include UScellular and U.S. Cellular Authorized Agent - Cellular Plus for alternative options or services.
How can nearby locations help me when visiting Verizon East Peoria?
Nearby places such as Panera Bread and Childers Eatery offer food options before or after your visit. Additionally, nearby UScellular stores provide alternative mobile phone services. This proximity helps customers efficiently plan their errands.
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