Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at East Peoria for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.9
427 reviews
5 stars
231
4 stars
71
3 stars
36
2 stars
22
1 star
67
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and knowledge, others were criticized for being rude or unhelpful.
Wait Times
Many customers reported long wait times in-store, with some experiencing waits of over an hour before being attended to.
Billing Issues
Several reviews mentioned problems with billing, including unexpected charges and difficulties resolving issues related to account management.
Staff Knowledge
There were complaints about staff not being knowledgeable enough to assist with customer inquiries, leading to frustration among customers.
Positive Experiences
Despite the negative feedback, there were numerous positive experiences highlighted, particularly with specific employees who provided excellent service.
- BGBonnie GarciaNov 25, 20251.0The Agent Changed my plan and caused my bill to increase by over a $100. Will not recommend them. They lie and manipulate your bill to meet sales quotes. Signing people up for services they didnt ask for. Very disappointed
- GMGigi MacIntoshNov 10, 20255.0Josh was very helpful and patient with an issue I was having trying to transfer from phone to phone. Every time I have had Josh for customer support he has been great!
- CBCody BainbridgeOct 13, 20254.0Good phone company
- MEMichael ErdmierOct 7, 20253.0Usually good, sometimes the employees just don't know what they're talking about, or screw up settings or plans on the account and require a second trip to fix it.
- KGK GSep 17, 20251.0Very disappointed with this store. .went yesterday to get assistance with my account as I was getting nowhere through chat on Verizon so went to the store and she was unhelpful and just said call the 800-Number we can't do anything and very rude. Won't go to this store again for any reason. Verizon customer x 20 years.
Frequently Asked Questions About Verizon
What are the Verizon store hours in East Peoria?
The Verizon store in East Peoria is open Monday through Saturday from 9:00 AM to 7:00 PM and on Sunday from 10:00 AM to 5:00 PM.
Can I schedule an in-store appointment at Verizon in East Peoria?
Yes, you can schedule an in-store appointment online or via the My Verizon app for a convenient visit.
What mobile brands does Verizon East Peoria carry?
Verizon East Peoria offers mobile devices from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Does Verizon East Peoria provide in-store pickup or delivery options?
Yes, they offer in-store pickup, curbside pickup, free 2-day shipping, express lockers, and same-day delivery in select areas.
What types of mobile plans and services are available at Verizon East Peoria?
They provide mobile plans, wireless internet plans, and voice plans suitable for both personal and business needs.
Is free Wi-Fi available at the Verizon East Peoria store?
Yes, the store offers free Wi-Fi for customers.
What nearby dining options can I visit before or after shopping at Verizon East Peoria?
You can enjoy meals at nearby places like Panera Bread, Childers Eatery, Buffalo Wild Wings, Culver's, Qdoba Mexican Grill, or Godfather's Pizza Express.
Are there any nearby salons near Verizon East Peoria?
Yes, nearby salons include Great Clips, Palace Nails, and CosmoProf, making it convenient to combine errands for beauty and mobile needs.
What other mobile phone stores are near Verizon East Peoria?
Nearby mobile phone stores include UScellular and U.S. Cellular Authorized Agent - Cellular Plus for alternative options or services.
How can nearby locations help me when visiting Verizon East Peoria?
Nearby places such as Panera Bread and Childers Eatery offer food options before or after your visit. Additionally, nearby UScellular stores provide alternative mobile phone services. This proximity helps customers efficiently plan their errands.