VCA Arboretum View Animal Hospital

Reviews

• KS

  Kyla Santos

  3 days ago
  5.0
  Why does this place have a 3.5 when it should be 100000/10?! PLEASE READ BEFORE COMING: I recently discovered that my dog has a right lobe 5 cm mass and mistakenly for the past months, we just thought they were symptoms of kennel cough. after getting a chest x-ray from another establishment, I was looking for places left and right to go to to help my dog. that is when I came across the VCA in Downers Grove! DVM Brittany Abrams was very VERY helpful in explaining everything and expectations. she even found a mammory mass that no one has found, and thankfully, since it was so small, they were able to remove it with no complications. My dog is still in the postoperative healing stage, but previously she did have another procedure for her pyometra, and she just did not look the same (another vet hospital). I am very happy that she had a very good experience there and she loves the staff vise versa. I would just take note of when taking your dog here and for letting them stay in the ICU is obviously expensive vet cost and being able to pay I believe 75 or 25% upfront. It is one or the other. Secondly they are a busy ER so have patience with them and it is 100% OK fortunately I was able to get my CT scan the same day of my on surgical consult. Another thing is that the staff is just so lovely and the atmosphere of the place makes me feel so respective as an owner. Their coffee machine is 10 out of 10. Wish I could bring it home! overall with discharge, They were very smooth and very good at educating as to what to expect and want to go back to the ER. I am extremely pleased with my experience here and would highly recommend others to come back as well. lastly, just take note that to aid the dogs recovery process typically the guest visiting hours are not assured but it’s only 30 minutes per visit. also the day of surgery when she woke up, they sent a picture of her in the postoperative state, which I thought was really nice of them! go here!
• EH

  Elizabeth Hodonicky

  Oct 31, 2025
  5.0
  I brought my dog in to induce vomiting as she at some fabric, and the team was so wonderful. From Cait helping me on the phone, to Jasmine taking my dog back and reassuring me through the process, and Dr. Huynh telling me how it went, I couldn’t have asked for a better experience. At the end of the day, I don’t want to be taking my dog to the emergency vet on Halloween night, but the team at VCA arboretum view made the whole trip much better :)
• DC

  Desiree C

  Oct 29, 2025
  5.0
  I can't stress enough how helpful and kind they are. When I got my first pet on my own, I would call quite a bit with questions and concerns and they have ALWAYS been so sweet and have answered all my questions with such honesty, attention, and care. I've also brought my parents cat there for late night emergencies and the care was equally as great. Today I called them about my other pet and they are still providing such amazing service. Its comforting to have a 24hr vet that I can trust.
• PS

  Patricia Sheehan

  Oct 28, 2025
  1.0
  I have waited almost a year to write this review. I wanted to write it with fact and not emotion. I brought my baby (dog) here on a Saturday night due to my ex husband telling me that she felt very "warm." I had been concerned about her all day as she wasn't eating or drinking much. My girl was "twitching " and simply not herself. When we arrived I explained that my girl had not been eating or drinking and that was not always unusual. However, the head twitching was out of character. She did not display those symptoms there. I had taken her to this emergency vet more times than I can count as she suffered from IBD. This hospital typically encourages people to have as many tests done as possible. At times, I did feel it was a bit much, however I would typically go through with them anyway just to make sure she was okay. This night was different. They triaged her and then the dr saw her briefly and gave her a clean bill of health. I do feel the exam may have been a bit abbreviated. The dr seemed to be in a bit of a hurry. She did tell me that I could proceed with other tests and that it was my choice, however in her opinion she didn't think it was necessary. I was told to bring her back if she became symptomatic. The next week, on Thursday afternoon, I came home to my girl thrashing around on the floor and then becoming completely unresponsive. She was put to sleep a few hours later. I just want to say that I understand that it is impossible to "catch" everything however when I left the night of the ER visit I felt that something was wrong although I cannot put my finger on it. I don't think I would recommend this hospital to pet parents and I would not return. I will say almost every other doctor I dealt with in the past at this facility was extremely thorough and the vet techs are absolutely amazing.
• NC

  Nicki Casale

  Sep 18, 2025
  1.0
  Took my dog here because I believe he had a stroke. They took my dog into another area and wouldn't let me go with. After about 40 minutes of waiting they brought him back down and told me they did a heart puncture because they felt he had a fast heart rate. I never gave permission for them to do that. That's not why I was there! They didn't help me at all with his stroke they wanted to perform even more invasive procedures and I took my dog and walked out. MY DOG DIED THE NEXT DAY! Do not bring your pet here! There is no compassion, you have no idea what they're doing with your pet once they take them from you and they don't ask permission to do invasive procedures. My poor baby had to endure this procedure the night before he died. Run don't walk away from this horrible place. None of these people care anything about your pet! Read all the rest of the reviews. This place needs to be shut down.

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