Best Buy

Reviews

• MS

  Mike S

  6 days ago
  5.0
  I needed 3 32 inch monitors by request of a client who had issues with their older monitors. I found 3 Samsung units and ordered them online. On my way there I received a notification in just 15 minutes that my order was ready. I let them know I had arrived and they loaded them in my car and I was on my way to getting them to my client in Rosemont at the Convention center. Excellent service on their part. Thank you Best Buy!
• AH

  Andrew Harvey

  Feb 28, 2026
  2.0
  Poor customer service for online pick up my item wasn't ready for over 1.5 hours. The store needs to separate online pick up from in store purchases. I had to wait over 35 minutes to get my item. The manager didn't seam to care if I didn't get my item. I will not be back to buy anything again even though they had what I needed. If things don't improve this place will be out of business just like Circuit City.
• AA

  Adnan

  Feb 24, 2026
  3.0
  Usually when I go there and don't need assistance all the staff walk up and ask if I need assistance but when I do need assistance they're gone lmao. They also don't have any pixel watches in stock fyi.
• SD

  Sandi DeLuca

  Feb 20, 2026
  5.0
  Mikey in the geek squad department, was awesome, very nice, very helpful. I had two days of hell with my phone doing weird things. I brought it to Mikey, 2 mins. It took him 2 Mins! I messed with that for 2 days. You saved my sanity that day, thank you.
• GU

  Google User

  Feb 15, 2026
  1.0
  Best Buy in Downers Grove just lost a potential sale of a TV. I ask 3 sales people for help while I was standing in the TV section for an hour and all three told me someone would help me in a couple minutes. Nobody came to help and I walked out after standing there for about an hour.

Frequently Asked Questions About Best Buy