Business Details
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Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.0
2,973 reviews
5 stars
1,553
4 stars
694
3 stars
298
2 stars
94
1 star
334
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were criticized for being unresponsive or rude.
Product Availability
Customers expressed frustration over product availability, including issues with open box items and stock discrepancies.
Store Organization
The store layout is generally appreciated, but some customers reported disorganization and difficulty in finding assistance.
Geek Squad Performance
The Geek Squad received positive remarks for their knowledge and assistance, although some customers felt they were upselling services.
Checkout Experience
Long wait times at checkout and for assistance were common complaints, leading to customer dissatisfaction.
- PAPaul AvramNov 12, 20251.0No reason to still shop at this store. They are bad always were and always will be. Never get their credit card.
- SCSal CNov 4, 20251.0Went in trying to buy a MacBook and a portable monitor waited 30 minutes for anybody to help me no one came so So I just ordered it on Amazon next day shipping
- SNScott NurczykNov 4, 20255.0Had a great experience here. Emanuel was very helpful in finding exactly what I needed.
- LSLeaf SpringOct 28, 20255.0I recently visited Best Buy looking for a compatible power cable for my label printer. The employee who helped me, Bhargav, provided exceptional service from beginning to end. He saw me struggling to find what I needed, and politely came over to help. He took the time to carefully check the exact power specifications for my device and made sure any product we considered would be fully compatible. He searched the store with dedication, exploring multiple options and taking every reasonable step to find a proper solution. Although the item I was looking for was ultimately unavailable, his professionalism, patience, and willingness to go above and beyond did not go unnoticed. He demonstrated genuine kindness and a customer-first attitude that made the entire experience positive. I truly applaud him for his outstanding assistance and thoughtful approach. I would gladly return to this store knowing that employees like him are committed to helping customers in every way they can.
- MQMichael QuezadaOct 24, 20251.0Went to this bestbuy today to purchase a dyson 360 vacuum. Bestbuy has a price match guarantee. I showed the supervisor the link from Macys, home depot, lowes, Walmart, crate and barrel and the actual dyson website. He said they would not honor the price because it was too much laughed and said to go buy it there. I dont know if he was just trying to throw me out because they were closing in 10 minutes either way waisted my time.
Frequently Asked Questions About Best Buy
What are the operating hours of Best Buy at 1432 Butterfield Rd, Downers Grove?
Best Buy is open Monday through Saturday from 10:00 AM to 9:00 PM and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Downers Grove offer curbside pickup?
No, this Best Buy location currently does not offer curbside pickup, but it does have in-store shopping and same-day pickup options.
What types of products can I find at Best Buy in Downers Grove?
You can shop for TVs, computers, appliances, cameras, home electronics, and more at this Best Buy store.
Does Best Buy Downers Grove provide Geek Squad support?
Yes, Geek Squad support and services are available at this Best Buy location for expert advice and assistance.
Is the Best Buy store in Downers Grove wheelchair accessible?
Yes, the Best Buy location has a wheelchair accessible entrance to accommodate all customers.
Can I recycle my old electronics at Best Buy in Downers Grove?
Yes, this Best Buy offers electronics recycling services for customer convenience.
Are appointments required to shop or get service at Best Buy Downers Grove?
No, appointments are not required for shopping or getting services at this Best Buy store.
What nearby stores can customers visit for electronics and appliance shopping around Best Buy Downers Grove?
Customers nearby can also visit Magnolia for electronics, hhgregg for appliances and electronics, and another Best Buy for additional choices, all located near the Downers Grove Best Buy.
Are there nearby places where I can grab a bite before or after shopping at Best Buy in Downers Grove?
Yes, near Best Buy you can enjoy meals or snacks at Panera Bread, Olive Theory Pizzeria, or Harolds Shrimp, Chicken & Pizzeria, which offer a variety of dining options.
What nearby services are available if I need fitness or wellness options around Best Buy Downers Grove?
Nearby you can visit Core 1 gym for fitness, Johnson Fitness and Wellness Store for sporting goods and wellness products, or Great Clips for hair salon services.