Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Dixon for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.9
310 reviews
5 stars
178
4 stars
45
3 stars
23
2 stars
19
1 star
45
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff were praised for their helpfulness, while others were criticized for being unresponsive or unprofessional.
Wait Times
Customers frequently reported long wait times, with some waiting over an hour for assistance.
Staff Knowledge
Several customers highlighted knowledgeable staff who provided thorough assistance, but there were also complaints about staff not knowing how to resolve issues.
Store Management
Concerns were raised about the lack of visible management and staff engagement, leading to feelings of neglect among customers.
Product Availability
Customers expressed frustration over the unavailability of certain products and the upselling tactics employed by staff.
- SKSusan KleimanNov 10, 20251.0Once you leave the store you can't call and talk to anyone there for help, on hold forever or no answer.
- EJEric JacksonNov 2, 20255.0The manager or who ever took over for the new guy was prompt very knowledgeable new I was having a bad couple days with out a phone very polite yea she took all the steps for insurance purposes over a phone that took a crap in seven months don't let that girl go she needs a promotion dealing with some times tired as hell people blue collar sorry I was as nice as I could be back think she seen it in my face my job is my life I need my phone for work thank you and I'm sorry I forgot your name who actually helped me yesterday thank you so much
- GSGlenn SlothowerOct 14, 20255.0Busy place waited for over a half hour seems short staffed
- DJDebra JasnicaSep 30, 20255.0I needed WIFI Calling (not just WIFI).I've never had good luck with in store customer service...until today. Blayke helped me. He spent a long time trying to figure out my problem... it then became apparent I would need a new phone. He was professional and helpful! He completely went beyond the call of duty for me! If you go to the Verizon in Dixon, ask for Blayke!! He's amazing!!
- JCJennifer CelestinoSep 29, 20255.0Excellent customer service and professionalism from Caleb.
Frequently Asked Questions About Verizon
What are the Verizon Dixon store's regular business hours?
The Verizon store in Dixon is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sundays from 10:00 AM to 6:00 PM.
What types of products does Verizon Dixon offer?
Verizon Dixon offers the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, and brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL. They also provide business cell phones, mobile hotspots, tablets, and laptops.
Can I schedule an appointment or order online for Verizon Dixon?
Yes, customers can schedule in-store appointments or place online orders via the Verizon website. Options for online order pickups include in-store pickup, express lockers, free 2-day shipping, or same-day delivery where available.
Does Verizon Dixon offer any special services for order pickup and delivery?
Yes, Verizon Dixon offers in-store pickup, free 2-day shipping, express locker pickup, and same-day delivery options in select areas for your convenience.
What payment methods are accepted at Verizon Dixon?
Verizon Dixon accepts payments via checks, debit cards, and mobile NFC payments. Cash payments are not required.
Is free Wi-Fi available at the Verizon Dixon store?
Yes, the Verizon Dixon store offers free Wi-Fi for customers during their visit.
What mobile plans and services can I get at Verizon Dixon?
Verizon Dixon provides mobile plans, wireless internet plans, and voice plans tailored to both individual and business needs.
Which nearby dining options can I visit before or after shopping at Verizon Dixon?
Near Verizon Dixon, you can enjoy dining at Starbucks for coffee and smoothies, Arby's for fast food sandwiches, Chipotle Mexican Grill for Mexican cuisine, Jersey Mike's Subs for sandwiches, Pizza Hut for pizza, Domino's Pizza, Las Palmas Tex-Mex, Chinese Panda for Asian food, and Blimpie for sandwiches.
What nearby medical facilities are accessible when visiting Verizon Dixon?
Nearby medical facilities include Ksb Hospital, Physicians Immediate Care urgent care clinic, and Sweatha Jeevan O.D. eye care clinic for convenient health and medical services.
Are there other mobile phone stores close to Verizon Dixon?
Yes, other nearby mobile phone stores include T-Mobile and UScellular, which are telecommunications companies located near Verizon Dixon.