Business Details
1684 S Galena Ave, Dixon, IL
61021, United States
Certified by Verizon • Feb 22, 2026
(800) 880-1077
Certified by Verizon • Feb 22, 2026
https://www.verizon.com/stores/details/illinois/dixon/dixon-309399
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Dixon for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.9
430 reviews
5 stars
254
4 stars
53
3 stars
31
2 stars
25
1 star
67
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their helpfulness and professionalism, particularly highlighting individuals like Caleb, Shellie, and Jordan for their exceptional service.
Long Wait Times
Several reviews mentioned long wait times for assistance, with some customers waiting over 30 minutes before being helped.
Communication Issues
Customers expressed frustration with the difficulty of reaching the store by phone and the lack of follow-up on issues, indicating a need for better communication.
Mixed Experiences
While some customers had positive experiences, others reported dissatisfaction with service quality and felt that staff were unhelpful or dismissive.
- HWHeather WenzelJan 31, 20265.0I had an outstanding experience at the Verizon store in Dixon, Illinois, thanks to Caleb! He was incredibly knowledgeable and patient, taking the time to explain all my options and answer every question I had. His friendly demeanor and genuine willingness to help made the whole process seamless. I left the store feeling confident and well-informed. Highly recommend Caleb for anyone visiting this location!
- JHJennifer HallNov 28, 20255.0Want to commend Shellie for the amazing customer service today. We came in with a problem with a new IPhone 17 and she was able to troubleshoot and fix our problem. We appreciate her hardwork and taking the time to help us. She was friendly and very supportive. Thank you Shellie!
- SKSusan KleimanNov 10, 20251.0Once you leave the store you can't call and talk to anyone there for help, on hold forever or no answer.
- EJEric JacksonNov 2, 20255.0The manager or who ever took over for the new guy was prompt very knowledgeable new I was having a bad couple days with out a phone very polite yea she took all the steps for insurance purposes over a phone that took a crap in seven months don't let that girl go she needs a promotion dealing with some times tired as hell people blue collar sorry I was as nice as I could be back think she seen it in my face my job is my life I need my phone for work thank you and I'm sorry I forgot your name who actually helped me yesterday thank you so much
- GSGlenn SlothowerOct 14, 20255.0Busy place waited for over a half hour seems short staffed
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Certified February 22, 2026Yext Knowledge Graph
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