Verizon

3.7
536 reviews

About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Dekalb for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
2387 Sycamore Rd, Dekalb, IL
60115, United States

Hours

Reviews

3.6
365 reviews
5 stars
175
4 stars
62
3 stars
29
2 stars
19
1 star
80

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed feedback on customer service; some praised staff for being helpful and knowledgeable, while others reported long wait times and lack of assistance.

Staff Knowledge

Several customers highlighted the knowledge and helpfulness of specific staff members, but there were complaints about untrained or rude employees.

Store Experience

Customers expressed frustration with the store's appointment system and long wait times, leading to dissatisfaction with the overall experience.

Product Issues

Multiple reviews mentioned problems with service reliability and billing issues, leading some customers to consider switching providers.
  • KS
    Kenneth Smith
    Dec 18, 2025
    5.0
    Always changing always an adventure thank you for being here
  • NS
    Nafeez Shaik
    Dec 17, 2025
    5.0
    Ok, i had to wait like 15-20 mins after i checked in on the kiosk, there was no one to ask or greet which felt really bad. But, once its my turn the guy tried his best to earn my business laid down the quotes i requested. Got a good deal with 4 iPhones. Just got here from T-mobile, may be the bar was very low! Lol. Awesome store and knowledgeable people here to help!
  • PH
    Paul Holcomb
    Nov 21, 2025
    4.0
    Itbwas successful
  • DS
    Deb Skog
    Nov 7, 2025
    5.0
    Mohammad is the store manager here and we’ve been coming to this location for years. Sam helped us to get a new phone for my husband who was in desperate need of one. He was very kind and knowledgeable and helped us achieve the goal of getting the new phone. He helped us with a new case, screen, protector, and charger, I would definitely recommend this location and him if you come here and need anything for your phone.
  • LK
    Lisa Kapity
    Nov 3, 2025
    5.0
    Stopped in cuz i had a phone issue and the young man who helped me was very knowledgeable of how to help me get my phone back in order. I was grateful that I didn't need to buy a new phone

Frequently Asked Questions About Verizon

What are the operating hours of the Verizon store in Dekalb?

The Verizon store in Dekalb is open Monday through Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.

Which brands of smartphones are available at the Verizon Dekalb store?

The store offers the latest 5G smartphones including Apple iPhone 15, Samsung Galaxy S23, Google Pixel 8, as well as other brands like Motorola, Kyocera, and TCL.