Business Details
2387 Sycamore Rd, Dekalb, IL
60115, United States
Certified by Verizon • Feb 22, 2026
(815) 756-2355
Certified by Verizon • Feb 22, 2026
https://www.verizon.com/stores/details/illinois/dekalb/dekalb-202220
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Dekalb for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.7
538 reviews
5 stars
289
4 stars
71
3 stars
36
2 stars
30
1 star
112
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised individual staff members for their helpfulness, while others reported long waits and unacknowledged presence.
Staff Knowledge
Several customers highlighted knowledgeable staff who provided assistance, but there were also complaints about untrained employees and poor service.
Store Experience
Customers frequently mentioned long wait times and the need for appointments, leading to frustration and dissatisfaction with the overall store experience.
Product Issues
Numerous complaints about service quality, including connectivity issues and billing problems, with some customers expressing regret over their choice of provider.
- KSKenneth SmithDec 18, 20255.0Always changing always an adventure thank you for being here
- NSNafeez ShaikDec 17, 20255.0Ok, i had to wait like 15-20 mins after i checked in on the kiosk, there was no one to ask or greet which felt really bad. But, once its my turn the guy tried his best to earn my business laid down the quotes i requested. Got a good deal with 4 iPhones. Just got here from T-mobile, may be the bar was very low! Lol. Awesome store and knowledgeable people here to help!
- PHPaul HNov 21, 20254.0Itbwas successful
- DSDeb SkogNov 7, 20255.0Mohammad is the store manager here and we’ve been coming to this location for years. Sam helped us to get a new phone for my husband who was in desperate need of one. He was very kind and knowledgeable and helped us achieve the goal of getting the new phone. He helped us with a new case, screen, protector, and charger, I would definitely recommend this location and him if you come here and need anything for your phone.
- LKLisa KapityNov 3, 20255.0Stopped in cuz i had a phone issue and the young man who helped me was very knowledgeable of how to help me get my phone back in order. I was grateful that I didn't need to buy a new phone
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Dekalb?
The Verizon store in Dekalb is open Monday through Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Which brands of smartphones are available at the Verizon Dekalb store?
The store offers the latest 5G smartphones including Apple iPhone 15, Samsung Galaxy S23, Google Pixel 8, as well as other brands like Motorola, Kyocera, and TCL.
What types of services does Verizon Dekalb offer?
Services include mobile plans, wireless internet plans, voice plans, and business cell phones, mobile hotspots, tablets, and laptops.
Can I schedule an appointment to visit the Verizon Dekalb store?
Yes, you can schedule an in-store appointment online or via the My Verizon app for a convenient shopping experience.
What are the options for order pickup or delivery at Verizon Dekalb?
You can choose in-store pickup, curbside pickup, free 2-day shipping, express lockers, or same-day delivery where available.
Does the Verizon Dekalb store accept mobile payments and debit cards?
Yes, the store accepts mobile NFC payments, debit cards, and paychecks; cash-only is not required.
Is free Wi-Fi available at the Verizon Dekalb store?
Yes, free Wi-Fi is available for customers visiting the store.
What nearby restaurants can I visit before or after shopping at Verizon Dekalb?
Nearby restaurants include Chipotle Mexican Grill, Applebee's Grill + Bar, Raising Cane's, Steak 'n Shake, and It's Just Wings, providing a variety of dining options.
What nearby stores are close to Verizon Dekalb for additional shopping options?
You can find nearby stores such as Bath & Body Works, Mattress Firm, Michaels, T.J. Maxx, Old Navy, and SKECHERS Warehouse Outlet for various shopping needs.
How can nearby places like Walmart Grocery Pickup and Amazon Locker help customers visiting Verizon Dekalb?
Customers can conveniently pick up groceries at Walmart Grocery Pickup or collect packages at Amazon Locker nearby, making it easy to combine errands during their visit to Verizon Dekalb.
Brand Certified Facts from Verizon
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Certified February 22, 2026Yext Knowledge Graph
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