Brand Certified
Best Buy
4.0(1244 reviews)
Certified by Best Buy • Feb 22, 2026
Business Details
2074 Sycamore Rd, Dekalb, IL
60115, United States
Certified by Best Buy • Feb 22, 2026
(815) 758-0490
Certified by Best Buy • Feb 22, 2026
https://stores.bestbuy.com/il/dekalb/2074-sycamore-rd-893.html/?ref=NS&loc=ns100
Certified by Best Buy • Feb 22, 2026
About
Certified by Best Buy • Feb 22, 2026
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Best Buy • Feb 22, 2026
Hours
Certified by Best Buy • Feb 22, 2026
Reviews
4.0
1,244 reviews
5 stars
647
4 stars
296
3 stars
134
2 stars
50
1 star
117
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for being helpful and knowledgeable, many customers reported poor service, long wait times, and unhelpful staff.
Product Issues
Several customers experienced issues with products, including missing items, defective electronics, and problems with returns, leading to frustration and disappointment.
Store Experience
The store's organization and stock availability were criticized, with customers noting that advertised items were often not in stock, and some felt the store was understaffed.
Pricing Concerns
Many reviews mentioned that prices were perceived as high compared to competitors, leading some customers to seek alternatives.
- ZZzdogs1234Feb 13, 20261.020 mins waiting for someone to come help me unplugged alarm MYSELF to try and get someone to help me
- KHKodey HennieFeb 3, 20261.0Very unprofessional staff. Especially from the so called "manager". All of them seemed so apathetic and unwilling to help. All I wanted to do was a simple return/exchange. Terrible customer service, and very unhelpful.
- KCKevin ClarkeJan 8, 20261.0Bought an open box TV listed in excellent condition and not missing anything. Tell me why I get home and it doesn't have a remote, and has a bag taped to the screen. Can't even set the stupid thing up just wasted my time because it's getting returned now.
- PGPatricia GustafsonDec 26, 20255.0Got what I went for and was in and out in 5 minutes.
- JHJames HolmanDec 22, 20254.0Good selection, Cindy was great in helping apply for credit, then it was like pulling teeth to get help on the floor, I almost walked out in anger after 20 minutes of trying to find someone, Cindy came like a superhero and helped us with everything we needed. She was awesome!! they need more employees like her.
Frequently Asked Questions About Best Buy
What are the store hours for Best Buy at 2074 Sycamore Rd, Dekalb, IL?
Best Buy is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy Dekalb offer curbside pickup for orders?
Best Buy Dekalb offers curbside pickup services for convenient same-day order pickup.
What types of products can I find at Best Buy in Dekalb?
You can shop for TVs, computers, appliances, cameras, video games, and other electronics at Best Buy Dekalb.
Is Geek Squad support available at Best Buy Dekalb?
Yes, Geek Squad support is available at Best Buy Dekalb for expert help and services.
Does Best Buy in Dekalb provide recycling for electronics?
Yes, Best Buy Dekalb offers electronics recycling services to help you dispose of your old devices responsibly.
Is there wheelchair-accessible entrance available at Best Buy Dekalb?
Yes, Best Buy Dekalb has a wheelchair-accessible entrance for customers.
Which nearby stores can I visit along with Best Buy in Dekalb?
You can visit nearby stores such as Petco for pet supplies, Kohl's for clothing and shopping, and Vans for shoes, all close to Best Buy Dekalb.
Are there dining options near Best Buy Dekalb?
Yes, Subway sandwich shop is near Best Buy Dekalb if you want a quick meal before or after shopping.
What entertainment options are near Best Buy Dekalb?
Nearby entertainment includes AMC Market Square 10 and Gkc Theatres cinemas, great for catching a movie after shopping.
What payment methods does Best Buy Dekalb accept?
Best Buy Dekalb accepts debit cards, checks, and does not require cash only payment methods.
Brand Certified Facts from Best Buy
Best Buy partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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