Best Buy

4.1
1231 reviews
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Business Details

2074 Sycamore Rd, Dekalb, IL
60115, United States
(815) 758-0490
https://stores.bestbuy.com/il/dekalb/2074-sycamore-rd-893.html/?ref=NS&loc=ns100
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Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
2074 Sycamore Rd, Dekalb, IL
60115, United States

Hours

Reviews

4.1
1,231 reviews
5 stars
642
4 stars
293
3 stars
133
2 stars
50
1 star
113

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed experiences with customer service; some employees received praise for being helpful and knowledgeable, while others were reported as rude or unprofessional.

Product Availability

Customers frequently noted issues with product availability, including items listed as in stock that were not found in-store.

Return Policy

The return policy received criticism for being restrictive and not clearly communicated to customers, leading to frustration.

Store Experience

The store environment was described as friendly and clean, but some customers reported long wait times and lack of assistance.

Geek Squad

Geek Squad services received mixed reviews, with some customers praising their help while others experienced delays and poor service.
  • EL
    Elvis Lives
    Oct 5, 2025
    4.0
    I went there twice. The first they treated me horribly. I begged them to let me know if the computer monitor would fit my laptop but they ignored me for about half an hour. I left and went to Walmart next door. They had better service but they didn't have what I needed. They said Best Buy may have. I went back to Best buy the next day and the guy who helped me showed me exactly the monitor I needed and showed me the cable within 10 minutes of me being there. He redeemed best buy
  • RD
    raven day
    Sep 24, 2025
    5.0
    I was unable to complete the Best Buy survey, so here I am writing a review instead. I stopped in last week for a computer transfer and trade-in, and was so grateful for the amazing customer service I experienced. Jahmir was an incredible help and such a personable and kind employee! He made my Best Buy experience go so smoothly. Thanks, Jahmir!!
  • DR
    Derek Raatz
    Sep 14, 2025
    1.0
    What an experience. No wonder why Best Buy is closing all locations! Manager Richard Allen very rude and unprofessional
  • TG
    Tom Gilliam
    Aug 22, 2025
    1.0
    You can not call the vocal Best Buy you end up getting someone in some other country or some other state and they cannot speak English very well and they are not helpful whatsoever and it takes forever to try to get to talk to a real person and when you do, they cannot help you Best Buy has gotten worse I do not and will not buy from them
  • BH
    Brianda Hueramo
    Aug 19, 2025
    1.0
    Instead of checking if they carry a specific item the guy in the front simply said I don’t believe so. I would have appreciated if he checked or suggested a different product.
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Frequently Asked Questions About Best Buy

What are the store hours for Best Buy at 2074 Sycamore Rd, Dekalb, IL?

Best Buy is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.

Does Best Buy Dekalb offer curbside pickup for orders?

Best Buy Dekalb offers curbside pickup services for convenient same-day order pickup.