Business Details
About
Cell Phone Repair ShopComputer Repair ServiceData Recovery ServiceElectronics Repair ShopComputer Support Service
Get help with tech repair, setup, and support from Geek Squad at Best Buy. Schedule service in store or online.
Location
Hours
Reviews
3.8
25 reviews
5 stars
15
4 stars
2
3 stars
2
2 stars0
1 star
6
- RDRichard DiesterheftJul 9, 20255.0Great service
- MHMatt HJul 9, 20251.0Had a horrible time at Best Buy over multiple visits for an iPhone. Had my ear speaker go out and this Best Buy was labeled as a certified Apple Repair store. I brought my iPhone in and they took it for the day as they repaired. Mind you, my phone worked completely fine prior to the visit other than the speaker not working. I get a call and I am told that the phone is no longer receiving a network connection and now deemed defective according to Apple’s standards and I will now have to get a new phone. I found that to be very odd as the phone worked completely fine a few hours prior. I then googled what could cause damage such as this and one of the top pieces of information day “damage due to technician error”. I then ask what my options are and they said they would provide me a “brand new” iPhone of the same model. I was very frustrated but accepted that outcome. I then asked for some sort of compensation for the failed repair service and after speaking to a very unprofessional Geek Squad employee I then spoke to a manager who told me “the service has been completed and therefore you are not eligible for any money back”. I then responded with “your service that was “completed” killed my phone. I then return to get my “brand new” phone to then see the Geek Squad member pull it out of what looked to be a refurbished blank non Apple box. I questioned that but the member assured me it was brand new. I waited nearly 3 hours for the process to complete to get my “brand new” phone set up. Now just over a month after using this phone, I have been experiencing a horrible cellular network connection in places I experienced a good connection prior. I have done multiple tests to see the connection and multiple times I have received a result of 20%+ packet loss. Packet loss can be a result of a faulty phone and based on the fact that my previous phone which was the same model as this one had no problems being used at where I work leads me to believe that I was provided a refurbished and likely defective phone. Best Buy will no longer be an option for any technology purposes in the future.
- NHNicholas HerrmannFeb 7, 20244.0Easy to schedule, excellent service.
Frequently Asked Questions About Geek Squad
What services does Geek Squad at Best Buy in Crystal Lake offer?
Geek Squad provides tech repair, setup, and support services including computer repair, mobile phone repair, data recovery, and electronics repair.
How can I schedule a service appointment at Geek Squad in Crystal Lake?
You can schedule your service appointment either in store or online through their website.
What are the operating hours for Geek Squad in Crystal Lake?
Geek Squad is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sundays from 10:00 AM to 8:00 PM.
Where is Geek Squad located in Crystal Lake?
Geek Squad is located at 5880 Northwest Hwy, Room A, Crystal Lake, IL 60014.
Is Geek Squad at Crystal Lake open on Sundays?
Yes, Geek Squad is open on Sundays from 10:00 AM to 8:00 PM.
Does Geek Squad have a social media presence?
Yes, you can find Geek Squad on Facebook at https://www.facebook.com/343785546148608 with the vanity URL GeekSquadCrystalLake.
What nearby stores can I visit along with Geek Squad at Best Buy?
Along with Geek Squad, you can visit Best Buy, Steinhafels furniture store, and Ross Dress for Less for electronics, furniture, and clothing needs respectively.
Are there any food options near Geek Squad if customers want to grab a bite?
Yes, nearby eateries include Wild Orchid Thai Bistro for Thai cuisine, Panera Bread for coffee and bakery items, and Arby's for fast food sandwiches.
Can I find other tech or internet service providers near Geek Squad in Crystal Lake?
Yes, Xfinity is nearby for internet and television services, along with other mobile phone stores.
Is Geek Squad located near shopping centers in Crystal Lake?
Yes, Geek Squad is close to The Commons of Crystal Lake and CrystalPoint shopping centers, great for combining errands or shopping trips.