Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Crestwood, IL. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.2
485 reviews
5 stars
338
4 stars
41
3 stars
23
2 stars
12
1 star
71
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Will, Kayla, and AJ.
Professionalism
Several reviews highlighted the professionalism of the staff, noting their ability to answer questions and provide assistance effectively.
Wait Times
Customers expressed frustration with long wait times, with some reporting waits of over an hour without assistance.
Store Environment
The store was generally described as clean and well-organized, contributing to a pleasant shopping experience.
Mixed Experiences
While many reviews were positive, some customers reported negative experiences, particularly regarding billing issues and service delays.
- YHYousef H.Oct 30, 20255.0I had to upgrade two phones under my line for my mother and sister. I went to Verizon in Crestwood because their ratings were really good and they really do stand by their ratings. They really helped me out. Everything was quick and easy no types of scamming which is really nice and they explained everything very properly thank you guys
- GHGeorge HorandauOct 26, 20255.0Gabriela was the finest customer service very professional and very good attitude and smile to me a guy with accent…I feel sorry because she has to work on Sunday she should have somebody to help her...please give her premium please
- RMRobert MccauleyOct 14, 20255.0Randy was extremely professional and knowledgeable! Super friendly, Highly recommend this location!
- JHJ HUDOct 11, 20255.0Very helpful staff and polite
- CJChristopher JohnsonOct 10, 20255.0It was a nice store and an easy purchase.
Frequently Asked Questions About Verizon
What products does Verizon in Crestwood offer?
Verizon offers a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection.
What brands are available at Verizon in Crestwood?
The store carries brands like Verizon Wireless, Samsung, Apple, Motorola, Google, and several accessory brands such as Casemate, Otterbox, and Mophie.
What are the Verizon store hours in Crestwood?
The store is open Monday through Saturday from 9 AM to 7 PM, and Sunday from 10 AM to 5 PM.
Does Verizon in Crestwood offer in-store pickup services?
Yes, the store offers in-store pickup for orders.
Which payment methods are accepted at Verizon in Crestwood?
Accepted payments include American Express, Discover, Mastercard, Visa, cash, and mobile payments like Apple Pay, Android Pay, and Samsung Pay.
Is there free Wi-Fi available at the Verizon store in Crestwood?
Yes, the store provides free Wi-Fi for customers.
Can customers recycle electronics at the Verizon store in Crestwood?
Yes, the store offers electronics recycling services.
What are some nearby dining options customers can visit before or after shopping at Verizon?
Nearby dining options include Charleys Cheesesteaks, Chipotle Mexican Grill, Wendy's, Jersey Mike's Subs, and Buffalo Wild Wings.
Are there any fitness centers near the Verizon store in Crestwood?
Yes, customers can visit nearby gyms like Xsport Fitness, LA Fitness, Focused'n'Fit Training, and Inner Aesthetics - Fitness.
What nearby services can complement a visit to Verizon in Crestwood?
Nearby services include automotive repair shops like Pep Boys and Awesome Automotive, beauty and hair salons like Sport Clips Haircuts, and health care providers like Aspen Dental and Motto Clear Aligners.