Business Details
13348 Cicero Ave, Crestwood, IL
60418, United States
Certified by Verizon • Feb 22, 2026
(708) 787-9997
Certified by Verizon • Feb 22, 2026
https://www.victra.com
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Crestwood, IL. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.2
502 reviews
5 stars
352
4 stars
42
3 stars
23
2 stars
12
1 star
73
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, knowledgeable, and helpful, with many specific mentions of individual employees like Will, Kayla, and Jared.
Efficiency
While many customers reported positive experiences with quick service, several reviews highlighted long wait times and inefficiencies in handling customer needs.
Store Environment
The store was generally described as clean and welcoming, contributing to a positive shopping experience.
Billing Issues
Some customers expressed frustration with unexpected fees and billing problems, indicating a need for clearer communication regarding costs.
- RTRon Turner5 days ago5.0Excellent service and extremely helpful for the details needed to update our phones.
- JKJan KwiecienJan 31, 20265.0Very good service thank you.
- BKBernard KatoJan 19, 20265.0Staff was courteous and patient to answer our questions and explain our options.
- DCDiana CarrJan 15, 20265.0Jared was very easy to work with. I had many questions and he was able to answer them all . As I am not tech savvy I really appreciate employees who can do what he does and not make me feel stupid. Great customer service from beginning to end!
- LClee campbellJan 15, 20265.0There were alot of hiccups throughout the phone buying process. However Taylor made the process seamless and forthright. She started the process and ended the process. Gabi filled in the gaps. If there are commissions to be had Taylor should be the recipient!!!! It is her I will send people to see 100%. TY, Lee
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Certified February 22, 2026Yext Knowledge Graph
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