Best Buy

Reviews

• EE

  Edward

  2 days ago
  2.0
  Very aggressive with trying to get me on the credit card. I had to keep declining their offer repeatedly. And it would appear they were visibly getting upset with me over that. I understand trying to meet the numbers and quotas, but I was just about ready to walk out of a $1800 purchase due to it.
• RG

  Ra Ga

  3 days ago
  3.0
  Best buy is not what it used to be. Half of the merchandise is gone. Employees will tell you you can order it and pickup later or have it shipped to your house. What's the point of having a brick store. Girls working there have no clue about anything. They really should be cashiers only. Store just feels cold.
• VG

  Vlado G

  Dec 30, 2025
  1.0
  This place became a joke lately. I used to love this place , shopped there a lot , but in recent times it’s a place to avoid. The store looks like is run down, not maintained at all , the atmosphere is dead, like walking through a graveyard, the inventory is sporadic and people if you want to order something it’s not in stock and available at the store. Before Christmas I purchased gaming pc for a present for my son. They had the tower and a mouse, the keyboard and the monitor ware not in stock. They said they will be delivered in a week and available for pick up at the store. I said ok , let’s do it , that works for me. Well did not turn ok , the keyboard was delivered on time but the monitor was and is still missing, good thing my son is understanding of the situation. Now the staff said that the monitor will be 2 weeks late , today I was passing by the store and stopped to double check the status of the monitor, the employee didn’t know anything about the 2 weeks and also said it might be extra month or more, when I asked them for a different monitor they were not responsive and didn’t care to help me out with the issue at all. The customer service was so bad and disappointing that makes me not to be a customer anymore. No wonder Best Buy is on the way out
• MM

  Markel

  Dec 28, 2025
  1.0
  If I could give zero stars, I would. What should have been a simple exchange turned into a mess due to employee and management incompetence. Two days after purchasing Meta Oakley HSTN glasses, I asked Joel to swap them out. Instead of processing an exchange or post-void, he mistakenly issued a refund, forcing me to pay again and wait for the refund to process. When the mistake was realized, manager Bobby claimed it was “too late” to do a post-void because the time window had expired—but that delay was caused by Joel making me wait while he helped another customer. During that time, no effort was made by management to step in and complete the void before the timer ran out. To make things worse, Joel later said only managers can do post-voids, which raises the question of why no manager was available to assist when there was a clear time limit. Overall, this was a poorly handled situation and a very bad customer experience.
• AW

  Anthony Wilbanks

  Dec 18, 2025
  1.0
  Really hate this Best Buy. I've had nothing but bad experiences. Unfortunately, every time I've gone into it. And the only reason I ever shop at this location is due to a convenience factor because I have to do work in the Family Dollar. That's right. Next door to it. My recent experience is, I tried to purchase 2 video games as a store pickup, and the only filled one of the games and then tried to have the other one shipped to my house walked into the store, saw that the second game that they shipped was sitting on the shelf, and it was a gift for someone that I needed right away. The reason I bought it online is because I was trying to save myself time and they said on the website they had it in stock. Otherwise I would have went to like a Walmart or a target to purchase it. It's been over a week now.And I still haven't received my game

Frequently Asked Questions About Best Buy