Best Buy

Reviews

• BS

  Ben Shojaei

  Feb 5, 2026
  1.0
  This store is a joke and management literally does not exist there! I ordered an open-box fridge on the phone with them and I told them several times before ordering that I need it to be delivered and I can’t pick it up and they said yeah they can do that and once I placed my order over the phone with them turns out they put it as a pick up order! After that the store didn’t answer any phone calls! So I had to drive 2 hours back and forth to the store in traffic after work, just to be able to talk to someone, they canceled that order and placed a new one with a delivery date in 4 days which sounded a little reasonable, so I go home and a day before the delivery date they call me and they tell me that the warehouse (store) hasn’t sent the item to the fulfillment center yet and because of that the delivery is getting delayed and the earliest delivery date would be in 11 days! Like what?!?! Do you think I won’t need a fridge in my house for almost 2 weeks?!? And again no one answers the phone at the store. Not to mention I called the corporate and they said the manager will give me a call in 2 hours! But 4 days later and no call! This store would be a great MBA business case for a horrible retail management!
• KJ

  Karen Jurasich

  Feb 1, 2026
  1.0
  Have bought many appliances from Best Buy and never had to pay extra to have the old removed. Very upset about this and I can promise you I won't buy again from you. Also customer service was absolutely no help.
• EE

  Edward

  Jan 10, 2026
  2.0
  Very aggressive with trying to get me on the credit card. I had to keep declining their offer repeatedly. And it would appear they were visibly getting upset with me over that. I understand trying to meet the numbers and quotas, but I was just about ready to walk out of a $1800 purchase due to it.
• RG

  Ra Ga

  Jan 9, 2026
  3.0
  Best buy is not what it used to be. Half of the merchandise is gone. Employees will tell you you can order it and pickup later or have it shipped to your house. What's the point of having a brick store. Girls working there have no clue about anything. They really should be cashiers only. Store just feels cold.
• VG

  Vlado G

  Dec 30, 2025
  1.0
  This place became a joke lately. I used to love this place , shopped there a lot , but in recent times it’s a place to avoid. The store looks like is run down, not maintained at all , the atmosphere is dead, like walking through a graveyard, the inventory is sporadic and people if you want to order something it’s not in stock and available at the store. Before Christmas I purchased gaming pc for a present for my son. They had the tower and a mouse, the keyboard and the monitor ware not in stock. They said they will be delivered in a week and available for pick up at the store. I said ok , let’s do it , that works for me. Well did not turn ok , the keyboard was delivered on time but the monitor was and is still missing, good thing my son is understanding of the situation. Now the staff said that the monitor will be 2 weeks late , today I was passing by the store and stopped to double check the status of the monitor, the employee didn’t know anything about the 2 weeks and also said it might be extra month or more, when I asked them for a different monitor they were not responsive and didn’t care to help me out with the issue at all. The customer service was so bad and disappointing that makes me not to be a customer anymore. No wonder Best Buy is on the way out

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