Business Details
1654 West Roscoe Street, Chicago, IL
60657, United States
Certified by Verizon • Feb 22, 2026
(773) 661-2163
Certified by Verizon • Feb 22, 2026
https://themobilegeneration.com/
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone Store
Visit our store for all your latest mobile, 5G home internet, or business needs. Explore the latest in smartphones, accessories, and unmatched customer service. Stay connected with Verizon for reliable coverage and exceptional products tailored to enhance your digital lifestyle. See our store locator for more information about your local store online order pick-up options.
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.7
771 reviews
5 stars
682
4 stars
25
3 stars7
2 stars6
1 star
51
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting individuals like Mike, David, and Bria.
Transparency Issues
Several reviews expressed concerns about hidden fees and misleading promotions, indicating a lack of transparency in pricing and services offered.
Mixed Experiences
While many customers reported positive experiences, there were significant complaints about dishonesty and poor service from some staff members, leading to frustration.
Store Environment
Some customers noted that the store's appearance was uninviting and could use improvement, impacting their overall experience.
- JZJeri Lou ZikeSep 17, 20255.0Easy, Quick Friendly, complete! Would highly recommend
- LTLaura ToberSep 15, 20251.0SCAMS!! Deceptions, lies and more! BUYER BEWARE! What I thought was a simple phone upgrade turned out to be a months long scam. After calling corporate, the corporate rep felt so bad for us she credited our bill $800. After 3 months of follow up with the manager? (Owner? It’s not transparent just like my whole experience), I finally got the money back that they told me was required (it’s not). Beware, if they tell you your status with Verizon has earned you a “free iPad”, “free accessories” or the internet is any less than $50/mo (we were quoted $30/mo after 2 free months - turns out that promo price has never been offered) it’s simply NOT TRUE. Corporate charges $35 to upgrade your phone, not $200. They will NOT offer you the opportunity to choose if you want a simple fee vs “the package”. “The package” forces you to buy accessories that you can buy at 10% of the cost on Amazon, if you need them at all. Zero transparency in their business practices. And after speaking with Cody on many occasions, there is zero interest in changing their sales approach moving forward to be honest and upfront with customers. Ps. I truly dislike saying bad things about small businesses. I go out of my way to support many of them locally. But this one doesn’t care about you, they only care about their bottom line. 😢
- SBSamantha BeckwithMay 2, 20255.0Michael was fantastic! I was in and out of there in 30 minutes after trading my iPhone 12 in for a 16.
- KHKaitlyn HostetlerOct 25, 20225.0Mark was great and so patient with helping me to upgrade my phone. He went out of his way to find me the best deals along the way. Exceptional service
Frequently Asked Questions About Verizon
What are the new address details for Verizon in Chicago?
Verizon has moved to 3601 North Southport Avenue, Chicago, IL 60613.
What are the operating hours for Verizon at the new location?
Verizon is open Monday to Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Does Verizon offer in-store pickup services?
Yes, Verizon offers in-store pickup services at their Chicago location.
What payment options does Verizon accept?
Verizon accepts American Express, Android Pay, Apple Pay, Cash, Contactless Payment, Diners Club, Discover, Financing, MasterCard, Samsung Pay, and Visa.
Is Verizon accessible for customers with disabilities?
Yes, Verizon has wheelchair accessible entrances, seating, and restrooms.
Does Verizon require appointments for visits at this location?
No, Verizon does not require appointments for customers to visit this location.
Which nearby transit options can help me reach Verizon at 3601 N Southport Ave?
You can use the Addison & N Southport transit stop or the CTA Bus Stops #12558 and 12538 to reach Verizon conveniently.
Are there any fitness or health services near Verizon?
Yes, StretchLab, a gym and physical therapy center, is located nearby for your fitness and health needs.
Where can I grab a coffee or a quick bite near Verizon?
You can visit Julius Meinl Coffee House, Cafe Tola, or Southport Grocery and Cafe, all conveniently located near Verizon.
Are there nearby banking or financial services around Verizon?
Yes, MB Financial Bank, Fifth Third Bank & ATM, and LibertyX Bitcoin ATM are close to Verizon for your banking needs.
Brand Certified Facts from Verizon
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Certified February 22, 2026Yext Knowledge Graph
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