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Verizon
Brand Certified

Verizon

4.7
(1208 reviews)

Business Details

4752 N. Lincoln Ave., Chicago, IL
60625, United States
(773) 273-8159
https://themobilegeneration.com/

About

Cell Phone Store
Visit our store for all your latest mobile, 5G home internet, or business needs. Explore the latest in smartphones, accessories, and unmatched customer service. Stay connected with Verizon for reliable coverage and exceptional products tailored to enhance your digital lifestyle. See our store locator for more information about your local store online order pick-up options.

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
4752 N. Lincoln Ave., Chicago, IL
60625, United States

Hours

Reviews

4.7
1,208 reviews
5 stars
1,098
4 stars
34
3 stars
5
2 stars
7
1 star
64

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting employees like Henry, Nico, and Ethan.

Sales Practices

Several reviews expressed concerns about deceptive sales tactics, hidden fees, and unauthorized changes to accounts, leading to dissatisfaction among customers.

Overall Experience

While many customers reported positive experiences with efficient service and problem resolution, there were notable complaints about long wait times and unprofessional behavior from some staff.

Product Knowledge

Customers appreciated the staff's ability to explain plans and options clearly, helping them make informed decisions.
  • RG
    Robert Gasior
    6 days ago
    5.0
    All employees at this location are very professional and helpful
  • BL
    Bernard Laureus
    Feb 18, 2026
    5.0
    The process to get a new phone was pretty easy. Especially since the apps were saved in the cloud
  • KC
    Kathryn Clemmons
    Feb 13, 2026
    5.0
    Awesome customer service
  • FA
    Fatuma Adiga
    Jan 28, 2026
    5.0
    Very nice lady she helped me get that iPhone 17 in no time
  • EK
    Emma Knowlton
    Jan 25, 2026
    2.0
    Went into the store this last summer to get a couple of new phone chargers. While I was there, the person was who helped me said I could update my home internet hardware for no extra charge and all I would have to do was bring the old hardware to UPS. I did exactly that and even confirmed with an online chat representative that that is all I had to do. Well, I ended up being charged for 2 home plans multiple months in a row, and of course, it took me a bit to notice because I am on autopay to save myself $10 dollars month. Fixing this has been a nightmare... I have had to call customer service three times and now am going to have to call a fourth time because I just got a notification that I am being charged a $200 fee for not returning the equipment when I did so MONTHS ago. All that to say, if you do choose to go here, just get what you need and leave... If someone offers you anything else, they probably aren't going to set it up correctly on your account. I will likely not being going back to this location in the future, and if I can't get this $200 fee resolved, I will probably switch to a new phone and internet provider.

Frequently Asked Questions About Verizon

What are the store hours for Verizon at 4752 N. Lincoln Ave, Chicago?

Verizon is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.

What products and services does Verizon at 4752 N. Lincoln Ave offer?

They offer smartphones, tablets, mobile hot-spots, accessories, and home services such as internet and home phone from Verizon Wireless.

Brand Certified Facts from Verizon

Verizon partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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