Business Details
About
Cell Phone Store
Mobile Generation offers wireless and home solutions from the nation’s leading provider, Verizon Wireless. Our products and services include smartphones, tablets, mobile hot-spots, accessories, and home services such as internet and home phone. We’re the people who keep you connected, take your life mobile and deliver the level of convenience you depend on. Speed. Power. Innovation. The cutting-edge devices you want. The wireless technology and services you need. Technology that powers your life, connects your world.
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.7
956 reviews
5 stars
862
4 stars
30
3 stars8
2 stars7
1 star
49
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Vicky, Tramel, and Jake.
Service Issues
Several reviews highlighted significant issues with service, including miscommunication about promotions, unexpected charges, and poor handling of trade-ins.
Mixed Experiences
While many customers had positive experiences, there were also numerous complaints about unprofessional behavior and dissatisfaction with management.
Efficiency
Customers appreciated the quick and efficient service provided by the staff, although some noted long wait times.
- TJTamaje JordanDec 24, 20255.0Awesome
- BVBridgette ValentineDec 23, 20255.0Vicky hooked me up like we were friends. Gave me the best deals. Better than I was expecting.
- JRJarid RyanDec 21, 20255.0Great service!
- JSJess SchrempDec 3, 20255.0Tramel was amazing!! Set up my two new phones and answered all our questions.
- MSmalicka syllaNov 24, 20251.0I scheduled an appointment and came into this store to be told that they tried to reach out and tell me that they couldn’t complete my service at their store. They didn’t call me nor did they call anyone on the account.
Frequently Asked Questions About Verizon
What are the operating hours of Verizon at 1300 W Madison St, Chicago?
Verizon is open Monday to Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Does Verizon offer in-store pickup for online orders?
Yes, Verizon offers in-store pickup services.
What payment methods are accepted at Verizon in Chicago?
Verizon accepts American Express, Android Pay, Apple Pay, cash, contactless payments, Diners Club, Discover, financing options, Mastercard, Samsung Pay, and Visa.
Does Verizon provide wheelchair accessible entrances and seating?
Yes, Verizon has wheelchair accessible entrances and seating available.
Is there free Wi-Fi available at the Verizon store on Madison St?
Yes, free Wi-Fi is available at the Verizon store.
Can customers pay at Verizon using mobile NFC payment options?
Yes, Verizon accepts payments via mobile NFC methods.
Which nearby transit options can I use to reach Verizon at 1300 W Madison St?
You can use the nearby CTA Bus Stop 435 and CTA Bus Stop 462 to reach Verizon conveniently.
Are there places to eat near the Verizon store that you recommend visiting?
Yes, near Verizon you can visit Nohea Cafe for coffee and sandwiches, Viaggio for Italian cuisine, and Ranalli's West Loop for pizza and drinks.
What fitness options are near Verizon on Madison St?
Nearby fitness centers include Mode Gym, Cardinal Fitness of Madison Ave, Mode Body Boutique, and Athletico for physical therapy and gym services.
Does Verizon near Madison St welcome LGBTQ customers and is it women-owned?
Yes, the Verizon store welcomes LGBTQ customers and is women-owned.