Business Details
About
Cell Phone Store
Mobile Generation offers wireless and home solutions from the nation’s leading provider, Verizon Wireless. Our products and services include smartphones, tablets, mobile hot-spots, accessories, and home services such as internet and home phone. We’re the people who keep you connected, take your life mobile and deliver the level of convenience you depend on. Speed. Power. Innovation. The cutting-edge devices you want. The wireless technology and services you need. Technology that powers your life, connects your world.
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.7
946 reviews
5 stars
854
4 stars
30
3 stars7
2 stars7
1 star
48
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting individuals like Vicky, Tramel, and Jake.
Service Issues
Several reviews mentioned poor service experiences, including unhelpful management, billing issues, and miscommunication regarding promotions.
Efficiency
Customers appreciated the quick and efficient service provided by the staff, with many noting that their phone upgrades and setups were handled smoothly.
Professionalism
While some reviews criticized unprofessional behavior, many others commended the professionalism of the staff, especially during complex transactions.
Mixed Experiences
Feedback varied significantly, with some customers having outstanding experiences while others reported serious frustrations, particularly with management and billing.
- MVMilovan VudragNov 16, 20255.0Best seller Vicky Great service Thank You
- MVMatteo ValsecchiNov 15, 20255.0Great staff and Angel was amazing! Quick, efficient, and very transparent.
- GDGio D.Nov 4, 20255.0Great service, answered every question I had and solved the issue with my phone. Highly recommend this location.
- EAErick ArthingtonOct 23, 20255.0The staff that took care of us was absolutely phenomenal. One of the best experiences I have ever had upgrading a phone. They even complimented on how well the papillons behaved
- TETessa EckowitzOct 15, 20251.0DO NOT COME HERE! The manager Tramel is absolutely useless and provided no help whatsoever. Dropped off 2 trade in phones and they were never processed correctly for the discounts. They kept telling me they were working on it but their system couldn’t process both phones because they messed up and put it on one order? Gave us the runaround for months, kept telling me their corporate office was working on getting it resolved. When I stopped by Jake, who is no longer there assured me that they were still working on it and even SHOWED me my phone. More months go by and i still haven’t received the discounts so I stopped by again and the useless manager, Tramel did not even bother to help or provide any useful information about the whereabouts of my phone. Refused to provide tracking for the phone but insisted it was shipped to the warehouse. Told me to call customer service for help. Utterly USELESS. My guess is he probably sold my phone or stole it. Do not come here!!!
Frequently Asked Questions About Verizon
What are the operating hours of Verizon at 1300 W Madison St, Chicago?
Verizon is open Monday to Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Does Verizon offer in-store pickup for online orders?
Yes, Verizon offers in-store pickup services.
What payment methods are accepted at Verizon in Chicago?
Verizon accepts American Express, Android Pay, Apple Pay, cash, contactless payments, Diners Club, Discover, financing options, Mastercard, Samsung Pay, and Visa.
Does Verizon provide wheelchair accessible entrances and seating?
Yes, Verizon has wheelchair accessible entrances and seating available.
Is there free Wi-Fi available at the Verizon store on Madison St?
Yes, free Wi-Fi is available at the Verizon store.
Can customers pay at Verizon using mobile NFC payment options?
Yes, Verizon accepts payments via mobile NFC methods.
Which nearby transit options can I use to reach Verizon at 1300 W Madison St?
You can use the nearby CTA Bus Stop 435 and CTA Bus Stop 462 to reach Verizon conveniently.
Are there places to eat near the Verizon store that you recommend visiting?
Yes, near Verizon you can visit Nohea Cafe for coffee and sandwiches, Viaggio for Italian cuisine, and Ranalli's West Loop for pizza and drinks.
What fitness options are near Verizon on Madison St?
Nearby fitness centers include Mode Gym, Cardinal Fitness of Madison Ave, Mode Body Boutique, and Athletico for physical therapy and gym services.
Does Verizon near Madison St welcome LGBTQ customers and is it women-owned?
Yes, the Verizon store welcomes LGBTQ customers and is women-owned.