Business Details
1300 W Madison St, Chicago, IL
60607, United States
Certified by Verizon • Feb 22, 2026
(312) 846-6449
Certified by Verizon • Feb 22, 2026
https://themobilegeneration.com/
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone Store
Visit our store for all your latest mobile, 5G home internet, or business needs. Explore the latest in smartphones, accessories, and unmatched customer service. Stay connected with Verizon for reliable coverage and exceptional products tailored to enhance your digital lifestyle. See our store locator for more information about your local store online order pick-up options.
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.7
967 reviews
5 stars
868
4 stars
31
3 stars8
2 stars7
1 star
53
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Vicky, Tramel, and Jake.
Service Issues
Several reviews highlighted problems with service, including miscommunication about charges, delays in processing trade-ins, and dissatisfaction with management's response to issues.
Mixed Experiences
While many customers had positive experiences, there were also significant complaints about unprofessional behavior and deceptive practices, indicating inconsistency in service quality.
Efficiency
Customers appreciated the quick and efficient service provided by staff, although some noted long wait times and complicated processes.
- DPDaisy Parry4 days ago5.0If you want to remove negative reviews from your Google Business, contact me via my profile; my contact details are listed there. After work you can pay..
- VOVonn Osn68Feb 11, 20264.0Experience was nice very helpful
- SSSEMAJ STONEJan 29, 20265.0Quick fast great experience definitely will come shop again
- JBJoe BurkhartJan 29, 20265.0Samuel was very helpful!
- MDMimi D'OrazioJan 21, 20261.0Avoid Verizon. Under CEO Dan Schulman, he prioritized $25M executive payouts (to himself) and 15,000 layoffs over reliability. As evidenced by The Jan 14th outage which crippled businesses and 911 access, yet he offers a measly $20 credit for thousands in lost revenue. He just spent $20B to buy Frontier while current customers’ wires are tangled in trees. Save yourself: go with T-Mobile before you’re the next one stuck in SOS mode
Frequently Asked Questions About Verizon
What are the operating hours of Verizon at 1300 W Madison St, Chicago?
Verizon is open Monday to Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Does Verizon offer in-store pickup for online orders?
Yes, Verizon offers in-store pickup services.
What payment methods are accepted at Verizon in Chicago?
Verizon accepts American Express, Android Pay, Apple Pay, cash, contactless payments, Diners Club, Discover, financing options, Mastercard, Samsung Pay, and Visa.
Does Verizon provide wheelchair accessible entrances and seating?
Yes, Verizon has wheelchair accessible entrances and seating available.
Is there free Wi-Fi available at the Verizon store on Madison St?
Yes, free Wi-Fi is available at the Verizon store.
Can customers pay at Verizon using mobile NFC payment options?
Yes, Verizon accepts payments via mobile NFC methods.
Which nearby transit options can I use to reach Verizon at 1300 W Madison St?
You can use the nearby CTA Bus Stop 435 and CTA Bus Stop 462 to reach Verizon conveniently.
Are there places to eat near the Verizon store that you recommend visiting?
Yes, near Verizon you can visit Nohea Cafe for coffee and sandwiches, Viaggio for Italian cuisine, and Ranalli's West Loop for pizza and drinks.
What fitness options are near Verizon on Madison St?
Nearby fitness centers include Mode Gym, Cardinal Fitness of Madison Ave, Mode Body Boutique, and Athletico for physical therapy and gym services.
Does Verizon near Madison St welcome LGBTQ customers and is it women-owned?
Yes, the Verizon store welcomes LGBTQ customers and is women-owned.
Brand Certified Facts from Verizon
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Certified February 22, 2026Yext Knowledge Graph
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