Verizon

Reviews

• CM

  Chase Mohrman

  6 days ago
  1.0
  Wasted my time trying to overcharge me. Go to the one at 1652 N Milwaukee for a better store.
• BG

  Brandon Gonzalez

  Dec 13, 2025
  5.0
  Employees Diana (Manager) and Tyson were exceptional in their professionalism and service. Their attentiveness and willingness to assist effectively helped restore my confidence following an unsatisfactory experience during a previous visit. Their efforts were greatly appreciated and made a meaningful difference in the overall experience.
• DL

  Dustin Lenz

  Dec 10, 2025
  1.0
  Was considering moving carriers, and was told by Verizon's chat agent that I could return my phone. That sounded just fine to me so I opted into a new carrier and received an new phone. When I went into the store I was told otherwise. This lead to 2 different trips to the store and to the phone agent again and was told essentially that I was correct that I was told the wrong information. When they spoke to the supervisor to try to help I was told again that I received incorrect information and they owned that, but couldn't really help me at all. So I was left with a phone I didn't want, that they said I could not turn in, despite providing me the wrong information. I would have switched carriers had I been told the correct information the first time, but I can promise you I will not ever be returning to Verizon even after spending 8 years with them. Upon looking at reviews online, I'm not the only one Verizon refuses to take accountability with and that's a real shame.
• NS

  nooz s

  Nov 23, 2025
  5.0
  Tyson was FANTASTIC. Really thoughtful, efficient, and delightful to work with. We’ll be back to wherever he’s working! Great addition to your team
• AH

  Andrew Herrera

  Oct 18, 2025
  1.0
  I moved my line to ATT and Verizon charged me $1k and immediately deleted my account and refused to give me a receipt, which feels illegal? When I visited the store and asked for receipts for the prior 4 months they told me the records don’t exist (which is impossible) then they physically threatened me with removal when I told them that I needed those 4 months of receipts to get the promotion at AT&T. The goofy white manager then started mocking me with extremely unprofessional physical gestures that left me feeling that he was racist besides being an incredibly poor representative of any company. I had been a Verizon customer for 20 years and I would have been willing to go back but after this experience I would never do business with them again.

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