Verizon

4.7
1027 reviews
Verizon
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Business Details

1652 N Milwaukee Ave, Chicago, IL
60647, United States
(773) 661-6982
https://themobilegeneration.com/
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About

Cell Phone StoreElectronics StoreCell Phone Accessory Store
Mobile Generation offers wireless and home solutions from the nation’s leading provider, Verizon Wireless. Our products and services include smartphones, tablets, mobile hot-spots, accessories, and home services such as internet and home phone. We’re the people who keep you connected, take your life mobile and deliver the level of convenience you depend on. Speed. Power. Innovation. The cutting-edge devices you want. The wireless technology and services you need. Technology that powers your life, connects your world.

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
1652 N Milwaukee Ave, Chicago, IL
60647, United States

Hours

Reviews

4.7
1,026 reviews
5 stars
926
4 stars
32
3 stars
15
2 stars
5
1 star
48

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Rodrigo, Alexius, and Brittany.

Professionalism

While most reviews highlighted excellent service, there were complaints about unprofessional behavior from some managers, particularly regarding handling customer issues.

Store Environment

Some customers noted a lack of cleanliness and a bleak atmosphere in the store, which detracted from their overall experience.

Efficiency

Several reviews mentioned quick service and efficient handling of phone upgrades and account issues, leading to a positive customer experience.

Problem Resolution

Customers appreciated the staff's efforts in resolving issues, although there were instances of miscommunication and dissatisfaction with how certain problems were handled.
  • SO
    Stephanie Orozco
    1 day ago
    5.0
    Nick and Chris were knowledge and awesome! They took their time to find the best deal and were so friendly. Highly recommend this location.
  • MB
    Molly Breslin
    1 day ago
    5.0
    Brittany was incredible! Made the experience of opening a new account so smooth and easy.
  • BC
    Beny Collins
    Nov 13, 2025
    5.0
    Damonica was extremely helpful and easy to work with in helping me get a new phone. Definitely will be back in the future for the next one.
  • JJ
    Jesus Alvarez Jr
    Nov 10, 2025
    5.0
    Was in and out in the blink of an eye. Demonica made it an overall great experience. Thanks again
  • BW
    Brendan Ward
    Oct 28, 2025
    1.0
    Do not go to this store! It’s a 3rd party Verizon store, not a corporate store. They screwed up my trade in, didn’t offer to help, and sent me down to the store near Milwaukee/Division/Ashland. They said they deal with multiple issues from this store every week.
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Frequently Asked Questions About Verizon

What products and services does Verizon at 1652 N Milwaukee Ave offer?

Verizon offers smartphones, tablets, mobile hot-spots, accessories, and home services including internet and home phone.

What are the operating hours for Verizon at 1652 N Milwaukee Ave?

The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.