Business Details
1652 N Milwaukee Ave, Chicago, IL
60647, United States
Certified by Verizon • Feb 22, 2026
(773) 661-6982
Certified by Verizon • Feb 22, 2026
https://themobilegeneration.com/
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Visit our store for all your latest mobile, 5G home internet, or business needs. Explore the latest in smartphones, accessories, and unmatched customer service. Stay connected with Verizon for reliable coverage and exceptional products tailored to enhance your digital lifestyle. See our store locator for more information about your local store online order pick-up options.
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
4.7
1,041 reviews
5 stars
938
4 stars
32
3 stars15
2 stars5
1 star
51
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, friendly, and knowledgeable, with specific mentions of employees like Luis, Nikolas, and Alexius.
Billing Issues
Several reviews highlighted problems with unauthorized charges and billing discrepancies, leading to customer frustration.
Store Experience
While some customers had positive experiences, others reported issues with the store's management and practices, indicating a lack of consistency in service quality.
Efficiency
Customers appreciated quick service and efficient processes, particularly during phone upgrades and data transfers.
- RPRochelle ProbstFeb 14, 20261.0Do not go to this store. I have spent 5+ hours trying to unwind the issues I have had after leaving this store. They sold me a phone that was 256 vs the 512 I needed - I didn’t leave the store with a phone but one was added to my bill along with other services I didn’t authorize (insurance that was $68/month). I have spent time in a corporate owned store, on with customer service, a second visit back to this store - who told me they have done everything correctly, only to go back to a corporate owned store to be told i need to go back to this store.
- ARAmar RehalFeb 10, 20261.0Upgrading my iphone 14 to iphone 17 was seamless. Couldn't believe the transfer of data and everything else took about 30 minutes. However a few days later, I learned an unapproved additional line for an iphone 13 was added to my plan. And the trade discount was waived. And a $80 fee for adding the 2 phones, which was supposed to be waived per the Verizon rep I worked with at the store. I got that iphone 13 removed and the trade in discount restored, but have to wait for my bill to update to remove that $80 fee with support. Just extremely disappointed with all these unexpected add ons that were never approved of. I feel fortunate to have caught it quickly and thankful support was helpful but this store's staff is highly questionable after this ridiculous experience once I left.
- EKElizabeth KoritzFeb 9, 20265.0The guys working here are super helpful and kind. I never had to wait more than 5 minutes to be helped and they were able to help me save money on my subscriptions on my account. Would absolutely recommend and will be going back!
- JVJanelle VasquezFeb 6, 20265.0I had an amazing experience coming to trade my phone in. I was helped by Luis Ayala who was so patient and helpful. He made it a very easy and quick visit, would totally recommend requesting him!
- ABAlexis BFeb 5, 20265.0Luis was very informative and professional. He handled everything I needed, I’d come back to this location.
Frequently Asked Questions About Verizon
What products and services does Verizon at 1652 N Milwaukee Ave offer?
Verizon offers smartphones, tablets, mobile hot-spots, accessories, and home services including internet and home phone.
What are the operating hours for Verizon at 1652 N Milwaukee Ave?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Does Verizon at 1652 N Milwaukee Ave provide in-store pickup services?
Yes, in-store pickup is available at this Verizon location.
Is Verizon at 1652 N Milwaukee Ave wheelchair accessible?
Yes, this location has a wheelchair accessible entrance and seating.
What payment options are accepted at Verizon at 1652 N Milwaukee Ave?
Accepted payment methods include American Express, Android Pay, Apple Pay, Cash, Diners Club, Discover, Financing, Mastercard, Samsung Pay, and Visa.
Does Verizon at 1652 N Milwaukee Ave offer repair services?
No, this location does not offer service repair.
Where can customers find convenience stores near Verizon at 1652 N Milwaukee Ave?
Customers can visit the 7-Eleven convenience store located nearby for quick purchases.
Are there bicycle shops near Verizon at 1652 N Milwaukee Ave where customers can get bike repairs?
Yes, Trek Bicycle Chicago Wicker Park is nearby and offers bike repair and maintenance services.
What health and medical facilities are close to Verizon at 1652 N Milwaukee Ave?
Athletico Physical Therapy and PT Solutions of Wicker Park are nearby options for physical and occupational therapy services.
How can customers contact Verizon at 1652 N Milwaukee Ave for inquiries?
Customers can reach out via phone at +1 773-661-6982 or email at contact@themobilegeneration.com.
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