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Verizon
Brand Certified

Verizon

4.6
(476 reviews)

Business Details

2482 N Milwaukee Ave, Chicago, IL
60647, United States
(773) 687-9053
https://themobilegeneration.com/

About

Cell Phone StoreElectronics StoreVerizon
Visit our store for all your latest mobile, 5G home internet, or business needs. Explore the latest in smartphones, accessories, and unmatched customer service. Stay connected with Verizon for reliable coverage and exceptional products tailored to enhance your digital lifestyle. See our store locator for more information about your local store online order pick-up options.

Details

  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
2482 N Milwaukee Ave, Chicago, IL
60647, United States

Hours

Reviews

4.6
476 reviews
5 stars
422
4 stars
11
3 stars
2
2 stars
3
1 star
38

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff, particularly Robert and Vinay, for their helpfulness, patience, and professionalism during their visits.

Sales Practices

Several reviews raised concerns about unauthorized charges and upselling tactics, indicating a lack of transparency in service offerings.

Efficiency

Customers frequently noted the quick and efficient service they received, with many expressing satisfaction in how fast their needs were addressed.

Mixed Experiences

While many reviews were positive, there were notable complaints about misleading information and pressure to purchase additional services.
  • AG
    Angel G
    Feb 13, 2026
    5.0
    Great service and interaction at the store today. Robert was knowledgeable, helpful and efficient at helping me get a wifi- hotspot
  • MG
    Migdalia Galarza
    Feb 12, 2026
    5.0
    Robert reviewed my account and noticed I was paying for a device I had not used for over 4 years . He fixed my account and I was happy.
  • TB
    Tim Bunch
    Feb 6, 2026
    5.0
    My experience here today was excellent… Robert helped me out in every way I needed to get me the satisfaction and support I needed… I recommend.
  • CJ
    Chris Jackson
    Feb 4, 2026
    5.0
    Robert was excellent. Very personable and helpful. I was able to upgrade my phone in less than 30 minutes
  • GH
    Gabrielle Hendee
    Jan 31, 2026
    1.0
    I cannot stress enough how much you should avoid this place. I ordered a phone to this location and in between the time the phone arrived and me getting a chance to pick it up, Vinay sent several texts from his personal phone number asking me about coming in. When I finally arrived, the promotion was no longer on my account so we had to reach out to support to ask if they would be able to apply it on their end. Dude’s phone died while he was on the phone with support and then he told me he couldn’t help me because he was off in 10 minutes. It’s now a week later and I just had to call back to ask them to remove the extra charge for device protection that I did not agree to add. Just go to the actual corporate store, this third party location is not trustworthy. Edit: I just got three calls from this store and on the final call I answered, and it’s someone asking me if I have time to talk about this review. I’m baffled by how unprofessional these people are. They’re claiming that the device protection was added previous to my recent visit, but the brand new email in my inbox says otherwise. I’m not even sure why these guys are accessing my account after our earlier call. Insane. DO NOT GO HERE.

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