Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Chicago for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.5
261 reviews
5 stars
145
4 stars
14
3 stars
9
2 stars
12
1 star
81
What are people saying?
AI-generated from recent customer reviews
Customer Service
Several customers praised specific employees like Sylvester and Kevin for their exceptional service, while others reported negative experiences with rude or unhelpful staff.
Knowledge and Helpfulness
Many reviews highlighted the knowledge and helpfulness of staff members, particularly in resolving complex issues and providing clear information.
Inconsistency
There were mixed reviews regarding the accuracy of information provided by staff, with some customers reporting conflicting or incorrect details about services and promotions.
Long Wait Times
Customers frequently mentioned long wait times and inefficient service, leading to frustration during their visits.
Store Environment
Some reviews noted a lack of organization and cleanliness in the store, contributing to a negative customer experience.
- MMMelissa M MarquinoJan 3, 20265.0Kevin was an incredible sales rep. He was knowledgeable, professionnal and thorough. I will use Verizon from now on.
- ABAlex BaileyDec 7, 20251.0Buyer beware of this particular Verizon store. Everything has felt like a scam from the start since switching to Verizon from t mobile last week. They canceled my online order and was forced to sign up for a more expensive plan in the store to get a new iPhone. They told me several times they would waive the activation fee but still have yet to do that even after asking them several times (why tell me you’re going to waive it when you’re not?). The worst part was they didn’t port my number over correctly from t T-Mobile and I have no way to receive incoming calls and nobody at the store can figure out how to trouble shoot the problem. Switching back to t mobile ASAP where the customer service is always top notch and you’re not made to feel like a bother to the people working in a customer facing role.
- MBMatt BrandeisNov 28, 20251.0Nothing but a terrible experience at this store. First off the guy I dealt with told me my phone had an $830 trade in value. Thank god I didn’t buy my phone there because I go a 17 pro completely free with my trade in on the Verizon app. He said the “owner” of the joint account had to be present to do anything as well. Also, I tried ordering the phone which they had none of in stock and he said that it could not be shipped to store and had to be shipped to your address and someone needed to sign for the package. I live alone and go into work all day so obviously that wasn’t an option. Then, I asked what stores around had them in stock and he said he couldn’t tell me inventory levels. Save yourself a trip and don’t go to this Verizon store.
- SLSophie LieseNov 15, 20255.0I was in the city visiting from out of town and came into the store about an hour before they closed, overwhelmed because my phone had gotten stolen the night before. I was scrambling to get something figured out so I could get home. Sylvestre was absolutely fantastic - calm, kind, and helpful in every way. He helped me figure out a temporary solution so that I could get home safely, and gave me the info I needed to get a replacement phone when I was back home. There was another man working there who was also very helpful, but I didn’t catch his name. Would definitely recommend coming to this store!
- ACAlexandra ColinaNov 15, 20255.0Sylvester really helped us today with and fought for us to get the best outcome. Great customer service. Always go to this location and not a Verizon retailer. This location is the best.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Chicago?
The Verizon store at 810 W North Ave, Chicago is open Monday to Saturday from 9:00 AM to 7:00 PM and on Sundays from 10:00 AM to 6:00 PM.
What types of products does the Verizon store offer?
The store offers the latest 5G smartphones including Apple iPhone 15, Google Pixel 8, Samsung Galaxy S23, and business devices such as cell phones, mobile hotspots, tablets, and laptops from brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What delivery and pickup options are available at this Verizon location?
Customers can choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas for their online orders.
Can I schedule an in-store appointment at the Verizon store?
Yes, you can schedule an in-store appointment online or using the My Verizon app for a convenient visit.
Which payment methods does the Verizon store accept?
The store accepts payments via check, debit card, and mobile NFC payments; cash is not required.
Does the Verizon store provide free Wi-Fi for customers?
Yes, free Wi-Fi is available for customers visiting the store.
What languages are supported at the Verizon Chicago store?
The store offers services in both English and Spanish to assist customers.
What nearby transportation options can help me reach the Verizon store?
You can use the North/Clybourn station, Halsted station (CTA North Side Main Line), or CTA - North/Clybourn metro station, which are close to the Verizon store and provide convenient transit access.
Are there any nearby dining options close to the Verizon store in Chicago?
Yes, nearby restaurants include Mangia Roma (pizza), Circle Sushi & Grill, Dawali Mediterranean Kitchen, Caminito Argentinian Grill, Potbelly Sandwich Shop, Starbucks, and Strings 2 (noodles).
What other retail or service stores are located near the Verizon store?
Nearby retail and service stores include Madison Reed Hair Color Bar Lincoln Park, GNC (vitamins and supplements), CB2 Lincoln Park (furniture), Eddie Z's Blinds & Drapery (interior design), Pandora (jewelry), T-Mobile stores, and Apple Lincoln Park store.