Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Chicago for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.4
194 reviews
5 stars
94
4 stars
21
3 stars
11
2 stars
5
1 star
63
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with some employees praised for their helpfulness while others are criticized for rudeness and unprofessional behavior.
Sales Practices
Multiple reviews highlight concerns about misleading sales tactics, including unauthorized charges and pressure to purchase unnecessary services.
Staff Competence
While some staff members received commendations for their knowledge and assistance, others were noted for their lack of professionalism and inadequate problem-solving skills.
Store Experience
Customers reported long wait times and chaotic store environments, leading to frustration and dissatisfaction with the overall shopping experience.
Product Issues
Several reviews mention problems with products sold, including incorrect accessories and issues with device activation, contributing to negative customer experiences.
- CRChris RyndakOct 12, 20255.0Fernando was great. He didn't pressure me to buy something that I didn't want and was very helpful with everything. I highly recommend him.
- DDdiefelo1Oct 6, 20251.0Verizon in general has had horrible costumer service. Walked into the store and their immediate reaction is to make you call customer service. Why the hell do they have a store manager there for?
- RDRami DSep 30, 20251.0I told the sales rep "Devin" I had cancer. He canceled the phone number I set up with him after an hour. He then wasted another hour with me setting up a new phone number. At the end, I didn't even end up with a phone. Horrible experience.
- HDhaluk dumanSep 30, 20255.0Coffee is perfect staff is good .
- MGMark GrahamSep 28, 20251.0Come here if you want to be scammed. After explicitly declining Mobile Protect insurance, it was sneakily added to our bill anyway. Verizon makes it nearly impossible to get a refund after this fraudulent action. Salespeople clearly incentivized to scam by commission or incentive payments.
Frequently Asked Questions About Verizon
What are the Verizon store hours at 36 S State St, Chicago?
The Verizon store is open Monday to Saturday from 9:00 AM to 7:00 PM and on Sunday from 10:00 AM to 6:00 PM.
Which major smartphone brands does Verizon Chicago offer?
Verizon offers the latest 5G smartphones including Apple iPhone 15, Samsung Galaxy S23, Google Pixel 8, Motorola, Kyocera, and TCL.
Can I schedule an appointment before visiting the Verizon store in Chicago?
Yes, you can schedule an in-store appointment online or via the My Verizon app to ensure efficient service.
What delivery and pickup options are available for online orders at Verizon Chicago?
You can choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas for online orders.
Does the Verizon store in Chicago accept multiple payment methods?
Yes, the store accepts checks, debit cards, mobile NFC payments, and does not require cash only payments.
What services does Verizon Chicago provide for business customers?
Verizon offers business cell phones, mobile hotspots, tablets, laptops, and plans including mobile, wireless internet, and voice plans.
Are there any public transit options near the Verizon store at 36 S State St, Chicago?
Yes, the CTA Bus Stop 1427 is located nearby, making it convenient to reach the Verizon store via public transit.
What nearby places can I visit before or after shopping at Verizon Chicago?
Nearby you can visit landmarks and services like the Metropolis Condominium Association, an art gallery by Sandra Perlow, or shop at 32 South State clothing store.
Is there an IT service or computer hardware store near Verizon Chicago?
Yes, Micro-Tech USA, which offers IT services and computer hardware sales, is located close to the Verizon store for any additional tech needs.
How can nearby marketing and professional services complement my visit to Verizon Chicago?
Nearby marketing agencies like Air Fresh Marketing and professional service providers such as the Illinois Sign Association can assist with business needs alongside your Verizon services.