Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Chicago for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.4
198 reviews
5 stars
94
4 stars
22
3 stars
11
2 stars
5
1 star
66
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness and patience, others were criticized for being rude and unprofessional.
Sales Practices
Several customers reported feeling misled by sales representatives regarding promotions and charges, leading to accusations of deceptive sales practices.
Wait Times
Customers frequently mentioned long wait times and inefficient service, with some feeling their time was wasted due to poor management and organization.
Product Knowledge
While some staff were noted for their knowledge and ability to assist with technical issues, others were criticized for lacking product knowledge and providing incorrect information.
- MOMeghan O'Malley4 days ago1.0I've had verizon service for 10 years. In fall of 2025, I was scammed into a promo called "BYOD". The Chicago State street store did not tell me that in order to use this promotion and get a new phone, I would need to open a "ghost line" which is a 2nd unused line I am now being charged for. I learned this after walking in to the Wicker Park location. I have the name of my sales person at the State Street store, and Verizon can contact me if they want to make this right (I've already worked with Verizon customer service over the phone to remove the unused line). I don't blame the salesperson-maybe they weren't trained correctly to provide all the terms and conditions of their promos. I blame the PREDATORY practices of this company. Verizon needs to do better. If you are offering a deal or promotion, print out a SIMPLE tabulation of the costs and add ons, and be transparent. Don't tell me to look at the Verizon app for my bill estimate when the estimate isn't even accurate. Don't play games with me after 10 years.
- MMMandyJan 2, 20265.0Excelente atención
- KKKrystalDec 16, 20254.0Decent service. The man who helped me was knowledgeable and patient.
- JJJohn JonDec 5, 20251.0Waited an hour and half just to be on the phone with corporate tech support for another hour just to have to wait another hour for them to push an e-sim activation.
- PMPavan MahtaniOct 24, 20251.0Isabella, the manager needs to be fired asap! I told Isabella that I've been having trouble for the past 2 months with Verizon. Verizon never activated my phone. Verizon never sent me a new phone to activate. Three different Verizon managers did not want to deal with this issue and hung up on me. When I explained this to this so-called manager, Isabella's response was more attitude. She had no sympathy. She was defensive. I told her I would rather have someone else work with me to resolve this problem and she said no one was available. I said I would wait and she got pissed so she kicked me out of the store and told the security guard to remove me. This is unacceptable behavior and Isabella needs to understand she is there to help customers not make their lives more difficult. She needs to be fired asap!
Frequently Asked Questions About Verizon
What are the Verizon store hours at 36 S State St, Chicago?
The Verizon store is open Monday to Saturday from 9:00 AM to 7:00 PM and on Sunday from 10:00 AM to 6:00 PM.
Which major smartphone brands does Verizon Chicago offer?
Verizon offers the latest 5G smartphones including Apple iPhone 15, Samsung Galaxy S23, Google Pixel 8, Motorola, Kyocera, and TCL.
Can I schedule an appointment before visiting the Verizon store in Chicago?
Yes, you can schedule an in-store appointment online or via the My Verizon app to ensure efficient service.
What delivery and pickup options are available for online orders at Verizon Chicago?
You can choose in-store pickup, free 2-day shipping, express lockers, or same-day delivery in select areas for online orders.
Does the Verizon store in Chicago accept multiple payment methods?
Yes, the store accepts checks, debit cards, mobile NFC payments, and does not require cash only payments.
What services does Verizon Chicago provide for business customers?
Verizon offers business cell phones, mobile hotspots, tablets, laptops, and plans including mobile, wireless internet, and voice plans.
Are there any public transit options near the Verizon store at 36 S State St, Chicago?
Yes, the CTA Bus Stop 1427 is located nearby, making it convenient to reach the Verizon store via public transit.
What nearby places can I visit before or after shopping at Verizon Chicago?
Nearby you can visit landmarks and services like the Metropolis Condominium Association, an art gallery by Sandra Perlow, or shop at 32 South State clothing store.
Is there an IT service or computer hardware store near Verizon Chicago?
Yes, Micro-Tech USA, which offers IT services and computer hardware sales, is located close to the Verizon store for any additional tech needs.
How can nearby marketing and professional services complement my visit to Verizon Chicago?
Nearby marketing agencies like Air Fresh Marketing and professional service providers such as the Illinois Sign Association can assist with business needs alongside your Verizon services.