Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Chicago for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.4
269 reviews
5 stars
133
4 stars
27
3 stars
15
2 stars
12
1 star
82
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, with some employees being praised for their helpfulness while others were described as rude and unprofessional.
Order Fulfillment
Many customers reported issues with order processing and fulfillment, including delays and lack of communication regarding order status.
Staff Attitude
Several reviews highlighted a negative attitude from staff, particularly from management, leading to a frustrating customer experience.
Product Knowledge
Customers expressed dissatisfaction with the staff's knowledge about products and services, often feeling misinformed or unsupported.
Positive Experiences
Despite the negative feedback, some customers shared positive experiences with specific employees who provided exceptional service.
- RRRowan RakoncayNov 16, 20255.0Manny went above and beyond to help me out with a very silly phone case situation. The system wasn't recognizing a phone case in store for a kinda outdated model, and he took the time to try to work through all the troubleshooting in the system before calling another store, checking that they had one, and having them hold it for me. Really great customer service, he was super friendly and patient. Hugely appreciated!!!!
- JVJesus VegaNov 12, 20251.0I see why this store has such a bad reviews, these employees every time I come here talk to me like I’m some kind of dishrag, there’s no greeting, and you can tell they barely want to do their job, but what shocked me the most about this is when I expressed this to the manager on duty about this dilemma. He tried to spin it sound like I was overreacting, but based on these honest reviews, this store definitely needs better training, and maybe a better leader.(s) I understand working with people can be difficult, but it’s frustrating to pay this much and get treated this poorly.
- AWAnne WNov 11, 20251.0As others have said. Awful experience with this store. Their express online pickup is basically non existent and there is no phone number to call to actually reach a real person. You can’t even cancel the order over the phone and they make you go in. Probably would be less frustrating to place an order for delivery. Been a customer for over 12 years but will probably be leaving for another company now
- UGUlen GrauNov 1, 20251.0As others have recently said, avoid this store like the plague. I made an online order to be picked up in store ("Express Pickup" according to Verizon - 2 hour average). After a few days nothing changed on my order status. Went to store. They never processed it. In other words, they had done nothing. The fact that it would've gotten to me quicker if I'd had it delivered is more than laughable. But as a long time Verizon customer without a contract holding me back and now looking into T-Mobile, I'm not laughing. You will see how the manager, or someone, seems to respond to others on the reviews. Gives them links to fill out forms instead of actually doing something about the team of people who obviously don't want to work. Nothing changes. Good luck to y'all if you ever have to deal with this store because you have no other choice.
- KRKarly RaberOct 27, 20255.0Luis C. was exceptionally helpful today! He was patient, friendly, and truly went above and beyond to help fix the unique problem I was having with my phone!
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store at 2707 N Elston Ave, Chicago?
The Verizon store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Which brands of smartphones can I find at the Verizon Chicago Elston store?
You can find the latest smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL at the store.
Does the Verizon store offer options for online ordering and pickup?
Yes, you can place orders online and opt for in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available.
What languages are supported by the Verizon store staff?
The store provides customer service in English and Spanish.
Can I schedule an appointment to visit the Verizon store?
Yes, you can schedule an in-store appointment online or via the My Verizon app.
What kind of products and services are available for business customers at this Verizon store?
The store offers business cell phones, mobile hotspots, tablets, laptops, and mobile, wireless internet, and voice plans.
Does the Verizon store accept mobile NFC payments?
Yes, the store accepts payments via mobile NFC, debit cards, checks, and does not require cash only.
Which nearby places can I visit after shopping at Verizon on N Elston Ave?
Nearby you can visit American Mattress for home decor, The Vitamin Shoppe for health supplements, or grab a meal at Pei Wei, an Asian restaurant.
Are there other mobile phone stores close to the Verizon Elston store?
Yes, there is another Verizon store nearby as well as a T-Mobile store, which can be options for comparing mobile phone products and plans.
Is there convenient parking near the Verizon store at 2707 N Elston Ave, Chicago?
Yes, Central Parking is nearby, providing convenient parking options for customers visiting the Verizon store.