Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Chicago for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.4
271 reviews
5 stars
135
4 stars
27
3 stars
15
2 stars
12
1 star
82
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with some employees praised for their helpfulness while others are described as rude and unprofessional.
Management Issues
Several reviews highlight poor management practices, including a lack of support for staff and customers, leading to negative experiences.
Long Wait Times
Customers frequently reported long wait times for assistance, both in-store and for online orders, contributing to frustration.
Product Issues
There are complaints about issues with products and services, including billing discrepancies and problems with device trade-ins.
- EVErmina Veljacic2 days ago5.0I was a 10+ year T-Mobile customer and converted to Verizon after visiting this store. Robin and team provided the best customer service—they were friendly, helpful, informative, and transparent. I appreciated how they asked questions to learn what was important to me versus just trying to sell me something for the sake of selling, and graciously answered the many questions I had. If you ever need to visit a store for any kind of support, this is the one to go to! And if you’re considering switching providers, highly recommend stopping in!
- KBKat BirkenbeuelDec 2, 20255.0Robin was SO HELPFUL! I came in very frustrated after Verizon customer service on the phone couldn't help me. Robin found a solution and solved the issue and was so patient and kind!
- AAAlecNov 30, 20251.0The ratings here are bad because the customer service is bad awful people the manager from here needs to get fired he put a hold on my account because I told him I’m not interested in purchasing a new item on finance this manger I ruining version
- RRRowan RakoncayNov 16, 20255.0Manny went above and beyond to help me out with a very silly phone case situation. The system wasn't recognizing a phone case in store for a kinda outdated model, and he took the time to try to work through all the troubleshooting in the system before calling another store, checking that they had one, and having them hold it for me. Really great customer service, he was super friendly and patient. Hugely appreciated!!!!
- JVJesus VegaNov 12, 20251.0I see why this store has such a bad reviews, these employees every time I come here talk to me like I’m some kind of dishrag, there’s no greeting, and you can tell they barely want to do their job, but what shocked me the most about this is when I expressed this to the manager on duty about this dilemma. He tried to spin it sound like I was overreacting, but based on these honest reviews, this store definitely needs better training, and maybe a better leader.(s) I understand working with people can be difficult, but it’s frustrating to pay this much and get treated this poorly.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store at 2707 N Elston Ave, Chicago?
The Verizon store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Which brands of smartphones can I find at the Verizon Chicago Elston store?
You can find the latest smartphones from Apple, Samsung, Motorola, Google, Kyocera, and TCL at the store.
Does the Verizon store offer options for online ordering and pickup?
Yes, you can place orders online and opt for in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available.
What languages are supported by the Verizon store staff?
The store provides customer service in English and Spanish.
Can I schedule an appointment to visit the Verizon store?
Yes, you can schedule an in-store appointment online or via the My Verizon app.
What kind of products and services are available for business customers at this Verizon store?
The store offers business cell phones, mobile hotspots, tablets, laptops, and mobile, wireless internet, and voice plans.
Does the Verizon store accept mobile NFC payments?
Yes, the store accepts payments via mobile NFC, debit cards, checks, and does not require cash only.
Which nearby places can I visit after shopping at Verizon on N Elston Ave?
Nearby you can visit American Mattress for home decor, The Vitamin Shoppe for health supplements, or grab a meal at Pei Wei, an Asian restaurant.
Are there other mobile phone stores close to the Verizon Elston store?
Yes, there is another Verizon store nearby as well as a T-Mobile store, which can be options for comparing mobile phone products and plans.
Is there convenient parking near the Verizon store at 2707 N Elston Ave, Chicago?
Yes, Central Parking is nearby, providing convenient parking options for customers visiting the Verizon store.