Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Chicago for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
213 reviews
5 stars
110
4 stars
22
3 stars
16
2 stars
12
1 star
53
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising employees like Jasmine and Kia for their professionalism and helpfulness, while others report rude and unhelpful interactions.
Staff Competence
Several reviews highlight issues with staff knowledge and competence, with customers experiencing confusion and mistakes regarding phone trades and account management.
Store Experience
Customers report a range of experiences in-store, from positive interactions with helpful staff to frustrations with long wait times and perceived indifference from employees.
Management Issues
There are complaints about management and store operations, including early closures and poor handling of customer issues, leading to dissatisfaction among customers.
- KWKenneth Washington3 days ago5.0Jasmine was great.
- DSDwij ShettyDec 20, 20251.0Greedy and incompetent should be their motto. The first time we visited to upgrade lines for our family, a very rude woman just blurted the most basic deal even though we inquired and insisted on seeing other deals online with better offers. She acts unprofessionally and tells us she has people who she was expecting came in and tried to rush us. All but one ended up not going through with her and ordered FROM CUSTOMER SUPPORT (while in store, as one employee advised and then left us not to be seen). The final cherry on top to the worst retail experience is that that the woman mixed up all of out the phone trades in while doing only one! So it isn’t our own previous phone we were using to be traded in to get credit for our new phone. Also when one of us wanted to swap numbers, a different employee tries to get us a new line because “both of us will the new phone” which isn’t what the point was, neither what we asked for. Not sure if this is Verizon or this store.
- RBRuss' B.Dec 15, 20254.0I had a pleasant customer experience working with this (new) Verizon store location, much thanks to Ms. Kia ✨⭐✨⭐. She was professional, personable, knowledgeable about Verizon's products, services, and safely guided towards a promotional package to suit my budget and needs. 👍🏾👍🏾👍🏾 So yes! much appreciated. Please keep up the exemplary work.
- MSmalicka syllaNov 24, 20251.0Horribly run store. We were told to sit and wait for tabish, and sat in the building for an hour until he said something. He asked me if I was here for something and the associate that helped me reminded him that he had told him that I was waiting. He claimed he thought we were just hanging around, as if we were children and Verizon was just some hangout spot? He started to help then told me my phone had passed 30 days and I would have to contact customer service. I sat for an hour to be told to contact customer service.
- MKmatt keelerNov 8, 20251.0Only rated 1 star because it wouldn’t let me rate it zero. Darius was the worse sales associate I think I’ve even came across. Bought my phone at bestbuy but stopped in to Verizon for some additional help and trading in an old phone and he just made a joke out of me and brushed me off told me since I bought it at bestbuy he wouldn’t help me. Do not shop here.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Chicago South Loop?
The Verizon store is open Monday to Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 6:00 PM.
What types of products does the Verizon store in Chicago offer?
The store offers the latest 5G smartphones like iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as business cell phones, mobile hotspots, tablets, and laptops.
What services are available at the Verizon store?
Verizon provides mobile plans, wireless internet plans, voice plans, and supports online orders with options like in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available.
Can I schedule an appointment at the Verizon Chicago South Loop store?
Yes, you can schedule an in-store appointment online to ensure a convenient and personalized visit.
Does Verizon Chicago accept different payment methods?
Yes, the store accepts debit cards, mobile NFC payments, and does not require cash only. They also accept paycheck payments.
Does the Verizon store offer free Wi-Fi to customers?
Yes, free Wi-Fi is available at the Verizon Chicago South Loop store for customer convenience.
What are some nearby places to Verizon Chicago South Loop that I can visit?
Nearby places include popular retail stores like T.J.Maxx and Marshalls, restaurants such as Potbelly Sandwich Shop and Noodles & Company, and fitness centers like Orangetheory Fitness and LA Fitness.
Is there convenient parking near the Verizon store in Chicago South Loop?
Yes, SP+ Parking is located nearby, providing accessible parking options for your visit to the Verizon store.
How can the nearby Roosevelt Street Bridge help me find Verizon Chicago South Loop?
The Roosevelt Street Bridge is a well-known landmark close to Verizon, making it easier to locate the store when navigating the area, especially if arriving via Lake Street routes.
Are there dining options near the Verizon Chicago store for before or after my visit?
Yes, you can enjoy dining at nearby spots such as Buffalo Wild Wings for American-style food and bar atmosphere, or Starbucks for coffee and light meals.