Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Chicago for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
207 reviews
5 stars
109
4 stars
21
3 stars
15
2 stars
12
1 star
50
What are people saying?
AI-generated from recent customer reviews
Customer Service
Positive experiences highlighted exceptional service from employees like Jasmine, Kia, and Octavio, while negative feedback pointed to unprofessionalism and rudeness from some staff.
Staff Knowledge
Many customers praised staff for their knowledge and ability to assist with complex issues, although some reviews indicated a lack of training and understanding among certain employees.
Store Experience
Customers reported mixed experiences with store operations, including issues with closing times, order fulfillment, and overall store management.
Sales Practices
Some reviews expressed concerns about aggressive sales tactics and miscommunication regarding promotions, leading to customer dissatisfaction.
Problem Resolution
While some customers had their issues resolved quickly and efficiently, others faced significant delays and frustrations, leading to a lack of trust in the store's ability to handle problems.
- MKmatt keelerNov 8, 20251.0Only rated 1 star because it wouldn’t let me rate it zero. Darius was the worse sales associate I think I’ve even came across. Bought my phone at bestbuy but stopped in to Verizon for some additional help and trading in an old phone and he just made a joke out of me and brushed me off told me since I bought it at bestbuy he wouldn’t help me. Do not shop here.
- JSJake SchneiderOct 25, 20255.0Tabish and the team were great and quickly helped get my order fulfilled so my business could get back up and running. 🙏🏻
- ECEarnest ChearsOct 12, 20255.0Jasmine S was the best. She helped me get a good deal on my new phone. I switched over from T-Mobile and was very happy with how she assisted me. I appreciate your help.
- MCM Carolina Gordillo ChavezOct 7, 20255.0Big shoutout to Jasmine Stewart, she is a star! We transferred 2 lines from another provider, got 1 upgrade and got new internet from Verizon. Jasmine helped us decide on the right services to get, and advised us for the best possible outcome. We did, and we received the best service from Jasmine and the team at this store. Jasmine absolutely deserves recognition — a raise, promotion, or bonus would be well-earned. She is an asset to your team! Thank you.
- AAAugustus ArmandoOct 3, 20251.0the worst customer service, their employees just randomly add and remove stuff on your data/phone plans. One of the reps that was “helping” me was automatically adding another line to my account without even asking me if i needed one; next thing he said was asking what kind of new number was i going to pick for my new line and that was the first straw, second he made me lose my free disney sub that was included in my previous plan and downgraded my data on my phone, third; he just assumed that my home internet was basic and tried to match the price with the new modem but with lower data speeds and streaming. This location wasnt like this before but the staff is now completely different and incompetent when having knowledge about data plans and customer’s actual needs instead of their own needs to sell products. Keep in mind i’ve had this company for more than 8 years and i know for a fact that this location’s staff needs to be trained properly.
Frequently Asked Questions About Verizon
What are the operating hours of the Verizon store in Chicago South Loop?
The Verizon store is open Monday to Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 6:00 PM.
What types of products does the Verizon store in Chicago offer?
The store offers the latest 5G smartphones like iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as business cell phones, mobile hotspots, tablets, and laptops.
What services are available at the Verizon store?
Verizon provides mobile plans, wireless internet plans, voice plans, and supports online orders with options like in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available.
Can I schedule an appointment at the Verizon Chicago South Loop store?
Yes, you can schedule an in-store appointment online to ensure a convenient and personalized visit.
Does Verizon Chicago accept different payment methods?
Yes, the store accepts debit cards, mobile NFC payments, and does not require cash only. They also accept paycheck payments.
Does the Verizon store offer free Wi-Fi to customers?
Yes, free Wi-Fi is available at the Verizon Chicago South Loop store for customer convenience.
What are some nearby places to Verizon Chicago South Loop that I can visit?
Nearby places include popular retail stores like T.J.Maxx and Marshalls, restaurants such as Potbelly Sandwich Shop and Noodles & Company, and fitness centers like Orangetheory Fitness and LA Fitness.
Is there convenient parking near the Verizon store in Chicago South Loop?
Yes, SP+ Parking is located nearby, providing accessible parking options for your visit to the Verizon store.
How can the nearby Roosevelt Street Bridge help me find Verizon Chicago South Loop?
The Roosevelt Street Bridge is a well-known landmark close to Verizon, making it easier to locate the store when navigating the area, especially if arriving via Lake Street routes.
Are there dining options near the Verizon Chicago store for before or after my visit?
Yes, you can enjoy dining at nearby spots such as Buffalo Wild Wings for American-style food and bar atmosphere, or Starbucks for coffee and light meals.