Business Details
About
Cell Phone Store
Mobile Generation offers wireless and home solutions from the nation’s leading provider, Verizon Wireless. Our products and services include smartphones, tablets, mobile hot-spots, accessories, and home services such as internet and home phone. We’re the people who keep you connected, take your life mobile and deliver the level of convenience you depend on. Speed. Power. Innovation. The cutting-edge devices you want. The wireless technology and services you need. Technology that powers your life, connects your world.
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.9
1,118 reviews
5 stars
1,027
4 stars
66
3 stars11
2 stars1
1 star13
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, helpful, and professional, with many highlighting specific employees like George, Russell, and Ashley for their exceptional service.
Knowledgeability
Many reviews noted the staff's knowledge about products and services, with several customers expressing appreciation for thorough explanations and assistance.
Efficiency
Customers frequently mentioned quick service and efficient processes, allowing them to complete their transactions smoothly and without unnecessary delays.
Mixed Experiences
While most feedback was positive, there were a few negative experiences, particularly regarding one employee's service, which highlighted inconsistencies in customer care.
Store Environment
The store was described as welcoming and pleasant, contributing to a positive shopping experience for many customers.
- KMKarlin Minor2 days ago5.0I left you guys for AT&T and now I’m back only a year later because I was very happy with you guys. AT&T is trash and not for me. Ashley was very helpful and respectful as well as very nice to my momma. She’s very very good at her job.
- JWJoan WilliamsNov 14, 20255.0It was great. Everything was well explained
- SMSingle N minglinNov 9, 20255.0George was very knowledgeable and made my upgrade easy and efficient.
- JCJunius “Hippy” ChewNov 7, 20255.0I had a great experience with Verizon I would highly recommend you shop with them.. customer service was perfect and I felt safe and secure in their store.. I am very satisfied.
- D4Donna #4Oct 18, 20255.0I walked in, told Ashley what I needed. She asked one question about the size of the cord I wanted. Told her, she brought it over made sure it would fit my phone. I paid and was out the door. AWESOMENESS ❤️💙
Frequently Asked Questions About Verizon
What types of products and services does Verizon at 120 W 87th St offer?
Verizon offers smartphones, tablets, mobile hot-spots, accessories, and home services such as internet and home phone from Verizon Wireless.
What are the store hours for Verizon at 120 W 87th St in Chicago?
Verizon is open Monday through Saturday from 11:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Does Verizon at this location offer in-store pickup services?
Yes, in-store pickup is available at this Verizon location.
Is the Verizon store at 120 W 87th St accessible for people using wheelchairs?
Yes, the store has wheelchair-accessible entrance, parking, and seating.
What payment methods are accepted at Verizon on 120 W 87th St?
They accept American Express, Android Pay, Apple Pay, cash, Diners Club, Discover, financing, Mastercard, Samsung Pay, and Visa.
Does Verizon at 120 W 87th St provide same-day delivery services?
No, same-day delivery is not available at this location.
Are there any nearby restaurants where customers can eat before or after visiting Verizon?
Yes, nearby options include Caribbean Jerk Palace, Reggio's Pizza, Wingstop, Subway, Grand Chinese Kitchen, Firehouse Steak and Lemonade, Harold's Chicken on 87th, Hot Chi Chicken and Cones, and Dock's seafood restaurant.
What nearby shopping options are available close to Verizon at 120 W 87th St?
Nearby shopping includes Hustle Corner, Foot Locker, Kids Foot Locker, DTLR, GameStop, and Five Below.
Are there nearby transit or service providers that can help customers visiting Verizon?
Yes, nearby telecommunications and mobile phone providers include Cricket Wireless and T-Mobile. Nearby financial service providers include H&R Block and Freeway Insurance.
Does Verizon at this location offer free Wi-Fi for customers?
Yes, free Wi-Fi is available for customers at this Verizon store.