Business Details
About
Cell Phone Store
Mobile Generation offers wireless and home solutions from the nation’s leading provider, Verizon Wireless. Our products and services include smartphones, tablets, mobile hot-spots, accessories, and home services such as internet and home phone. We’re the people who keep you connected, take your life mobile and deliver the level of convenience you depend on. Speed. Power. Innovation. The cutting-edge devices you want. The wireless technology and services you need. Technology that powers your life, connects your world.
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.9
1,128 reviews
5 stars
1,037
4 stars
66
3 stars11
2 stars1
1 star13
What are people saying?
AI-generated from recent customer reviews
Customer Service
Overall, customers praised the staff for being friendly, knowledgeable, and helpful, with particular mentions of George, Russell, and Ashley for their exceptional service.
Professionalism
Many reviews highlighted the professionalism of the staff, noting their patience and ability to explain processes clearly.
Mixed Experiences
While most feedback was positive, there were isolated complaints about poor service from one employee, indicating inconsistency in customer experiences.
Efficiency
Customers appreciated the quick and efficient service, with many noting how smoothly their transactions and upgrades were handled.
- VCVicki CarterDec 26, 20255.0Excellent service from Ashley on 87th and Dan Ryan Verizon
- DSDesmond SmithDec 22, 20255.0Verizon associate was very helpful
- LCLinda ColeDec 16, 20255.0Russell and Ameer provided me with great customer service at Verizon on 87th &the Dan Ryan. Russel is really knowledgeable and professional.
- KBKing BobbyDec 7, 20255.0Best service , honest people won’t get over on you
- CDChequita DobsonNov 29, 20255.0I stopped by the Verizon store on 87th and had the BEST experience with Russell. He helped me set up my home internet and explained everything to me so clearly — literally like I was two, in the best way possible! 😂 He was patient, knowledgeable, and made sure I understood every single step without ever making me feel rushed (on Black Friday). You can tell he really cares about customers and takes pride in his work. The service I received was top notch from start to finish. If you need a reliable, friendly, and professional Verizon rep, Russell on 87th is definitely your guy. Highly recommend!
Frequently Asked Questions About Verizon
What types of products and services does Verizon at 120 W 87th St offer?
Verizon offers smartphones, tablets, mobile hot-spots, accessories, and home services such as internet and home phone from Verizon Wireless.
What are the store hours for Verizon at 120 W 87th St in Chicago?
Verizon is open Monday through Saturday from 11:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Does Verizon at this location offer in-store pickup services?
Yes, in-store pickup is available at this Verizon location.
Is the Verizon store at 120 W 87th St accessible for people using wheelchairs?
Yes, the store has wheelchair-accessible entrance, parking, and seating.
What payment methods are accepted at Verizon on 120 W 87th St?
They accept American Express, Android Pay, Apple Pay, cash, Diners Club, Discover, financing, Mastercard, Samsung Pay, and Visa.
Does Verizon at 120 W 87th St provide same-day delivery services?
No, same-day delivery is not available at this location.
Are there any nearby restaurants where customers can eat before or after visiting Verizon?
Yes, nearby options include Caribbean Jerk Palace, Reggio's Pizza, Wingstop, Subway, Grand Chinese Kitchen, Firehouse Steak and Lemonade, Harold's Chicken on 87th, Hot Chi Chicken and Cones, and Dock's seafood restaurant.
What nearby shopping options are available close to Verizon at 120 W 87th St?
Nearby shopping includes Hustle Corner, Foot Locker, Kids Foot Locker, DTLR, GameStop, and Five Below.
Are there nearby transit or service providers that can help customers visiting Verizon?
Yes, nearby telecommunications and mobile phone providers include Cricket Wireless and T-Mobile. Nearby financial service providers include H&R Block and Freeway Insurance.
Does Verizon at this location offer free Wi-Fi for customers?
Yes, free Wi-Fi is available for customers at this Verizon store.