Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Mobile Generation offers wireless and home solutions from the nation’s leading provider, Verizon Wireless. Our products and services include smartphones, tablets, mobile hot-spots, accessories, and home services such as internet and home phone. We’re the people who keep you connected, take your life mobile and deliver the level of convenience you depend on. Speed. Power. Innovation. The cutting-edge devices you want. The wireless technology and services you need. Technology that powers your life, connects your world.
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.7
1,279 reviews
5 stars
1,137
4 stars
37
3 stars13
2 stars11
1 star
81
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, friendly, and knowledgeable, particularly highlighting employees like Dominique, Naomi, and Sonny.
Efficiency
Customers frequently noted the quick and efficient service they received when upgrading or purchasing new phones.
Sales Practices
Some reviews expressed concerns about misleading sales tactics and hidden fees, indicating a lack of transparency in pricing.
Overall Experience
While many customers had positive experiences, there were notable complaints about billing issues and feeling rushed during the sales process.
- AHAoife Harte1 day ago1.0DO NOT GO HERE! Shady and full of scammers! This is NOT a Verizon store, it is an authorized retailer run by Mobile Generation. Every time I’ve gone to this Verizon store I walk out with charges that I didn’t know were being put onto my account and end up having to call Verizon Customer service. They charged me for setting up my new phone and said it was “free” and they were throwing in a free phone case, screen protector and charger, but when I looked at my bill it was $200 for “in-store device activation”. I tried to give them another chance and went in several months later for another phone issue and came out with a $20/month protection plan added to my account without my knowledge. I didn’t sign anything or pay for anything. I have even reached out to the District Manager Cody and it didn’t seem to do anything. Save yourself a headache and go to a normal Verizon store!
- GRGreg Rohner3 days ago5.0Dominique was the absolute best. She was so attentive to my needs and had great solutions for me.
- JZJacob Zenz3 days ago5.0very helpful staff and the store was not busy! i love this location
- TGtayetch gelawDec 28, 20255.0Dominique was patient,highly professional and very efficient. She is a great asset to the Verizon establishment. I will definitely come back to her for any issues with my mobile phone
- BBBraydenDec 20, 20255.0Dominique N. was extremely helpful and kind. She saved the day and got me the replacement phone I needed the same day. Awesome service and a great addition to Verizon’s team.
Frequently Asked Questions About Verizon
What types of products and services does Verizon at 3019 N Clark St offer?
Verizon offers smartphones, tablets, mobile hot-spots, accessories, and home services such as internet and home phone, provided by Verizon Wireless.
What are the store hours for Verizon at 3019 N Clark St in Chicago?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Does this Verizon location offer in-store pickup services?
Yes, in-store pickup is available at this Verizon location.
Is the Verizon store at 3019 N Clark St wheelchair accessible?
Yes, the store has a wheelchair accessible entrance, parking, and seating for customers.
What payment options are accepted at this Verizon store?
This Verizon location accepts American Express, Android Pay, Apple Pay, cash, Diners Club, Discover, financing, Mastercard, Samsung Pay, and Visa.
Does Verizon provide delivery or repair services at this location?
No, this store does not offer delivery or repair services.
Can customers use free Wi-Fi while shopping at Verizon on N Clark St?
Yes, free Wi-Fi is available for customers in-store.
Are there nearby restaurants where I can grab a meal before or after visiting Verizon?
Yes, Subway and İstanbul Grill are nearby restaurants where you can enjoy a meal before or after your visit to Verizon.
Where can I get a coffee near the Verizon store at 3019 N Clark St?
Caribou Coffee is a nearby coffee shop, perfect for a quick coffee break during your visit.
Are there any healthcare or wellness services close to Verizon for after my visit?
Yes, Vision Share (an eye care clinic) and ATI Physical Therapy are nearby if you need eye care or physical therapy services.