Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Mobile Generation offers wireless and home solutions from the nation’s leading provider, Verizon Wireless. Our products and services include smartphones, tablets, mobile hot-spots, accessories, and home services such as internet and home phone. We’re the people who keep you connected, take your life mobile and deliver the level of convenience you depend on. Speed. Power. Innovation. The cutting-edge devices you want. The wireless technology and services you need. Technology that powers your life, connects your world.
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.7
1,267 reviews
5 stars
1,126
4 stars
38
3 stars13
2 stars11
1 star
79
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff members, especially Dominique, Sonny, and Naomi, received high praise for their helpfulness, knowledge, and efficiency in assisting customers.
Product Knowledge
Many customers noted the staff's expertise in explaining products and services, making the purchasing process smoother.
Efficiency
Customers appreciated the quick service, with many reporting fast transactions and minimal wait times.
Mixed Experiences
While many reviews were positive, some customers reported issues with hidden fees and unclear pricing, leading to dissatisfaction.
Store Atmosphere
The store environment was described as friendly and welcoming, contributing to a positive shopping experience.
- MMmartin4 days ago5.0Naomi at retail store 3019 N Clark st.in Chicago is TOTALLY AWESOME!!!!!!
- HAHelen Aavik5 days ago5.0Thanks for all your help and great service!
- STStef TovarNov 13, 20255.0Dominique was amazing. I walked in--having gone through a rough customer service experience with Verizon trying to make an upgrade on my phone and she walked me through it seamlessly. She even wrote out instructions for me to use when I got home. I tried another store first, one closer to me--2707 N Elston--and was told "You need to call *611. We're just the middleman--we can't help you." Can't recommend this store, and Dominique enough.
- AAAlekSandraNov 7, 20255.0I had an issue with a phone that broke, and not only did Jake provide excellent service, he bent over backwards to come up with a solution to my problem. This could have been a very bad situation for me, but he resolved my issues with kindness, patience and professionalism. I greatly appreciate all his efforts.
- CRCarlos Marcel RomanNov 4, 20251.0I have been a Verizon client for 20 Years now. I always had a great experience with the service and every office/branch I visited, including LA, Cincinnati, Atlanta, etc. I lost my phone in Chicago in August 2025 and went to the Verizon branch in Lakeview (3019 N.Clark),. They offered me a promotion for a free phone if I added a new line which I agree to do and as per their inormaiton with no major cost impact on my monthly bill. Well they did everything worng since the very begining. They added 2 additional lines to my account instead of only one,. My billing more than double since I made the change, One month it went to close to $300. I have probably overpaid more than $500 by now. I talked to them more than 5 times and they pretended they fixed the issue and lied to me on different things including the 3rd line that was addedd to my account. They mentioned it was neeeded to be able to apply the credit. ( I found out later when from Customr servicre that it was a total lie.) Please be clear that the people working in the branch come across as very polite and knowledgaeable but it is all a sales pitch.. they are nengligent and very incompetent. Avoid this branch if you ever need to go to a Verizon Office.
Frequently Asked Questions About Verizon
What types of products and services does Verizon at 3019 N Clark St offer?
Verizon offers smartphones, tablets, mobile hot-spots, accessories, and home services such as internet and home phone, provided by Verizon Wireless.
What are the store hours for Verizon at 3019 N Clark St in Chicago?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Does this Verizon location offer in-store pickup services?
Yes, in-store pickup is available at this Verizon location.
Is the Verizon store at 3019 N Clark St wheelchair accessible?
Yes, the store has a wheelchair accessible entrance, parking, and seating for customers.
What payment options are accepted at this Verizon store?
This Verizon location accepts American Express, Android Pay, Apple Pay, cash, Diners Club, Discover, financing, Mastercard, Samsung Pay, and Visa.
Does Verizon provide delivery or repair services at this location?
No, this store does not offer delivery or repair services.
Can customers use free Wi-Fi while shopping at Verizon on N Clark St?
Yes, free Wi-Fi is available for customers in-store.
Are there nearby restaurants where I can grab a meal before or after visiting Verizon?
Yes, Subway and İstanbul Grill are nearby restaurants where you can enjoy a meal before or after your visit to Verizon.
Where can I get a coffee near the Verizon store at 3019 N Clark St?
Caribou Coffee is a nearby coffee shop, perfect for a quick coffee break during your visit.
Are there any healthcare or wellness services close to Verizon for after my visit?
Yes, Vision Share (an eye care clinic) and ATI Physical Therapy are nearby if you need eye care or physical therapy services.