VCA Cat Hospital of Chicago

Reviews

• BS

  Bianca Summerville

  Dec 17, 2025
  5.0
  My cat Georgie had his first appointment with this vet today, and to say I am impressed would be an understatement! Dr Mueller has to be one of the best vets I have ever interacted with. He was so sweet to my Georgie, and so reassuring to me (despite my intense health anxiety around my cat). I immediately felt like I could trust him, which has not been the case with other practices I’ve visited in the past. He is definitely in the right line of work! The vet techs were equally as sweet and knowledgeable. They were very reassuring to my cat and I - I even saw him slow blinking at the tech that was restraining him a few times! Some reviews note that this place can be pricy, but honestly, I felt like pricing was very transparent and on par with what veterinary care costs these days. I think I have finally found my forever vet in Chicago!
• MD

  M DLR

  Oct 15, 2025
  1.0
  Went to these people for years before I realized they don't listen to me and don't care about any financial stipulations I alert them to. I'd say I could only do so much, they'd ignore me and then come in with double my request. Customer service in person or on the phone is abysmal, it's like they don't know how to interact with the greater public. When I stated my financial difficulties I got guilt tripped by one of their vet techs stating she's too poor to own a cat. Wonder what they think of me. Don't go here, they won't work with you and they'll try to charge you as much as is fiscally possible. I was told over the phone a different price compared to the invoice they had just sent me, they can't even read their own invoices. Honestly, it's profit before care here.
• AM

  Araceli Mendoza

  Apr 22, 2024
  1.0
  I was glad to get an appointment for my sick cat on the same day. After his exam with Dr. Thompson, I was told to stay in the room with my cat. When the receptionist came to the room to check us out, my cat ran into the lobby. Thank goodness no other cats were in the lobby. However, the other two receptionist simply rolled their eyes at each other. I became very upset with their gestures. As I left, I asked them to please have Dr. Thompson call me. Just a few minutes ago, I had another receptionist call me wanting to know the nature of wanting to speak to Dr. Thompson. I have taken all of my four cats to vca and never have I been asked the nature of a return to call from the doctor. I'm more upset now. We shall see if the Dr. Thompson returns my call.
• PC

  Peter Carparelli

  Jul 11, 2023
  5.0
  VCA is the best! - Friendliest staff, great facilities, excellent customer service, fair pricing, and the medical team has taken such good care of our cat!

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