Many customers praised the thorough and compassionate care provided by the veterinarians and staff, particularly highlighting their expertise in feline health.
Customer Service
While some reviews noted excellent customer service, others reported negative experiences with staff interactions, particularly regarding pricing transparency and communication.
Pricing Concerns
Numerous customers expressed concerns about high prices and lack of transparency regarding costs, with some feeling pressured into expensive treatments.
Facility Environment
The clinic is frequently described as clean, calm, and cat-friendly, contributing to a positive experience for both pets and their owners.
Specialization in Cats
Customers appreciated that the hospital specializes in feline care, which they felt enhanced the quality of service and understanding of their pets' needs.
MD
M DLR
Oct 15, 2025
1.0
Went to these people for years before I realized they don't listen to me and don't care about any financial stipulations I alert them to. I'd say I could only do so much, they'd ignore me and then come in with double my request. Customer service in person or on the phone is abysmal, it's like they don't know how to interact with the greater public. When I stated my financial difficulties I got guilt tripped by one of their vet techs stating she's too poor to own a cat. Wonder what they think of me. Don't go here, they won't work with you and they'll try to charge you as much as is fiscally possible. I was told over the phone a different price compared to the invoice they had just sent me, they can't even read their own invoices. Honestly, it's profit before care here.
SD
SPM DD
Aug 20, 2025
5.0
They are amazing . After having bad experience with another vet hospital , and my cat getting sicker , I contacted them and they took us in . They were able to help my kitty so far, the vet and techs explained everything personally and the front desk staff is most wonderful. Some of my friends have decided they will also go because of the cleanliness and great service and support. Thank you guys. Thank you Savanah for gearing us in and Dr April .
LM
Leslie Murray
Jun 25, 2025
5.0
We’ve been going to VCA for about as long as I’ve been living in Chicago and they always take great care of my little senior lady. I love that they specialize in feline care! We always know we’re going to get a quality experience from people who truly know cats’ needs. We started with Dr. Foose who was amazing and we are so lucky to have had her as our vet. Everyone we’ve met over the years from front desk to techs to vets have been amazing and it really shows that they love cats and are passionate about providing the best care every step of the way.
They take great records so we always know my girl is in good hands with people who know her history and what works for her. We’ve been through many life changes over the years and they have always been welcoming even if it’s been awhile since her last appointment.
I’m sure there are more cost effective options out there, and we tried another vet before landing on VCA but the affordability of the previous vet was not worth the quality of care we experienced— especially with my little lady in her senior years and having a couple chronic conditions, I’d rather she gets the best.
Animal care is hard work and we’re grateful for everything the staff do — they way they love on my little lady to make her feel comfortable is so appreciated and they are truly cat whisperers! If you are looking for a vet that specializes in feline care who will make sure your cat gets top-notch care from people who really know cats and really love cats, this is the place to go!
SM
Sabo Menkovic
Jun 11, 2025
5.0
Amazing place
PC
Peter Carparelli
Jul 11, 2023
5.0
VCA is the best! - Friendliest staff, great facilities, excellent customer service, fair pricing, and the medical team has taken such good care of our cat!
Frequently Asked Questions About VCA Cat Hospital of Chicago
What are the operating hours of VCA Cat Hospital of Chicago?
VCA Cat Hospital of Chicago is open Monday to Friday from 7:30 AM to 6:00 PM, and on Saturday from 7:30 AM to 3:00 PM. It is closed on Sundays.
Where is VCA Cat Hospital of Chicago located?
The hospital is located at 2851 W Irving Park Rd, Chicago, IL 60618, USA.
What payment options does VCA Cat Hospital of Chicago accept?
The hospital accepts American Express, Cash, Check, Discover, MasterCard, and Visa as payment options.
What types of services are offered at VCA Cat Hospital of Chicago?
Services include acupuncture, advanced dental care, cardiology, digital radiology, general surgery, laser surgery, spay & neuter, vaccinations, weight management, and more specialized feline care.
Is VCA Cat Hospital of Chicago affiliated with any veterinary associations?
Yes, it is affiliated with the American Animal Hospital Association (AAHA), American Association of Feline Practitioners (AAFP), and is a Cat Friendly Practice®.
Where can I find more information or connect with VCA Cat Hospital of Chicago online?
You can visit their official website at https://vcahospitals.com/cat-hospital-chicago or connect via their Facebook page at https://www.facebook.com/121519500178.
Are there any special offers for new patients at VCA Cat Hospital of Chicago?
Yes, new patients can get a free first exam by checking the offer at https://vcahospitals.com/cat-hospital-chicago/first-exam-offer.
What nearby places can a customer visit before or after their appointment at VCA Cat Hospital of Chicago?
Nearby places include The Churro Waffle for breakfast or brunch, Umi Japanese Restaurant for sushi, and Pete's Place for cocktails and drinks.
How can nearby businesses like Spencer Optometrists assist customers visiting VCA Cat Hospital of Chicago?
Customers can conveniently visit Spencer Optometrists nearby for eyewear or eye care services during their visit to the area around VCA Cat Hospital of Chicago.
Are there any nearby convenience options for quick needs when visiting VCA Cat Hospital of Chicago?
Yes, Quick Stop convenience store is near VCA Cat Hospital, providing easy access to essentials during your visit.