Many customers expressed dissatisfaction with the quality of care provided, citing instances of misdiagnosis and negligence.
Pricing Concerns
Numerous reviews highlighted concerns about high prices for services, with some customers feeling overcharged compared to other veterinary clinics.
Staff Professionalism
While some reviews praised the friendliness and professionalism of the staff, others noted issues with communication and responsiveness.
Positive Experiences
Several customers shared positive experiences, particularly with specific veterinarians who were described as thorough, caring, and attentive.
Facility Issues
Customers reported issues with appointment scheduling and wait times, as well as dissatisfaction with curbside service during the pandemic.
EP
emily pineda
Aug 25, 2025
1.0
Called to get prices on vaccines and was on hold for 15 minutes getting an estimate
MC
María Collado
Aug 21, 2025
1.0
If you love your dog, do not bring them here.
These people are incompetent. They only see dollar signs and do not care about your dog at all.
Examples:
We have two dogs. For our first dog they told us she did not need to take heartworm preventatives until she reached 1 year. She has a lot of anxiety and the vet refused her care over 5 times even though the dog is not reactive to humans. When she finally got care (about 5 months later) she had heartworm, it costs us over 5k to cure her.
Second dog had a skin tag that looked like a pimple. We got it checked. The Dr. told us to not worry about it and told us that taking a sample to study was not necessary. We got a second opinion about 6 months later. Our dog has a malignant tumor that this incompetent doctor failed to diagnose.
Every single visit was more than $300 and the care was incompetent and resulted in negligence that costs us thousands of dollars and most importantly almost cost us our dogs.
If you are a responsible dog owner that cares about their pet’s health. DO NOT BRING THEM HERE. These people will overcharge you and will not provide adequate care. They are scammers and should be held legally liable for their breach of care.
CA
Courtney Ann
Aug 11, 2021
5.0
Dr Ezeani is without a doubt the bet vet we’ve ever had for our dogs. We recently moved away, but have yet to find a place and doctor quite like VCA and DR Ezeani.
The staff is so friendly and always remembered us (unsure if that’s a good thing or not 😂). With one reactive dog and one with A LOT of anxiety we were used to being treated like horrible dog owners at other places, but the staff at VCA made us feel the complete opposite. They understood our dogs special circumstances and worked with us to give them the best care and us peace of mind.
Onto Dr Ezeani- not enough praises can be given for this man! A wonderful doctor who listens to all concerns and is incredibly knowledgeable. He is gentle and patient with our dogs while delivering the best care. Even through curbside service I felt our dogs were well taken care of and we felt great about it.
I have considered driving the 4+ hours to come see Dr Ezeani and the staff at VCA one a year! Also- I should add the prices here are great, especially for the area.
Dr Ezeani & staff- Kenji and Obi miss you all! Thank you for the years of wonderful care 💕
PR
Petya Randelova
Feb 21, 2017
5.0
I brought my puppy in worried he was having respiratory problems. The vet and technician were extremely attentive, calmed my nerves and were very gentle with my dog. This is now our regular vet and my pup actually doesn't mind going!
Frequently Asked Questions About VCA Ark Animal Hospital
What are the operating hours of VCA Ark Animal Hospital?
VCA Ark Animal Hospital is open Monday through Friday from 8:00 AM to 6:00 PM and closed on Saturdays and Sundays.
Which types of pets does VCA Ark Animal Hospital primarily serve?
VCA Ark Animal Hospital primarily provides services for cats and dogs.
What types of payment options does VCA Ark Animal Hospital accept?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
What types of veterinary services are available at VCA Ark Animal Hospital?
Services include acupuncture, chemotherapy, dentistry, diagnostics, laser surgery, parasite control, pet boarding, vaccinations, spay & neuter, and many more specialized pet care treatments.
Does VCA Ark Animal Hospital offer a first exam discount for new clients?
Yes, new clients can access a free first exam coupon via their website.
Where is VCA Ark Animal Hospital located?
It is located at 3235 N. Kedzie Avenue, Chicago, IL 60618, USA.
Can I find public transportation near VCA Ark Animal Hospital?
Yes, the CTA Bus Stop 7860 is nearby, which can help customers reach the hospital conveniently by bus.
Are there pet grooming services close to VCA Ark Animal Hospital?
Yes, Marie's Pet Grooming is nearby and offers pet grooming services which can complement your visit to the animal hospital.
What other veterinarians are located near VCA Ark Animal Hospital?
Nearby veterinarians include Animal Ark Veterinary and Cieply Lisa M DVM, which can also serve your pet care needs.
Are there fitness or recreational facilities near VCA Ark Animal Hospital?
Yes, nearby gyms include XSport Fitness and LA Fitness, which are convenient if you want to combine your pet care visit with a workout.