Geek Squad

Reviews

• PG

  Philip Guichelaar

  Feb 11, 2025
  5.0
  I can't speak highly enough about the Geek Squad at this Best Buy. It's easy to get an appointment, the technicians are knowledgeable, patient, and helpful, and the last time I went in my issue turned out to be a simple fix and they didn't even charge me. Can't recommend them enough.
• BB

  Bel Bog

  Sep 27, 2023
  1.0
  Walked in to speak to a GS rep after being directed by the phone-based Best Buy Mobile services team to take my matter directly to the store. I am a paying TotalTech member, I had a Pixel device replaced under a protection plan three times and each time each device had a defect necessitating a replacement. After the third replacement, the phone-based Mobile Services team told me I was eligible for a store credit towards a new device of my choice and directed me to go to a store to continue the process there. I did so and I had the luck of speaking to Ricky/Edwin, a Senior Associate and by his claim the Geek Squad supervisor on duty. I described the issue to him and he said that he had no idea about this process and that my only choice through him was to order another (4th) replacement device. I explained to him what the phone people had told me and offered to call them together to untangle this knot. Very arrogantly and brusquely, Ricky/Edwin refused. I asked to speak to a manager and he said he was the supervisor and I had no other avenues or recourse. At no time did he even attempt to work his brain, think of options, look for alternatives, consider calling THE BEST BUY PHONE SUPPORT (is it the same company or not?!) to try to converge the various stories I was being told. He may have been telling the truth about his options, but his attitude, arrogance and lack of any interest to help out A PAYING MEMBER in any way earns him zero stars (wish that was an option) and my square resolve not to deal with this store or Geek Squad team. Sadly, he was training someone while dealing with me and I hate to think what that new person will learn from a "mentor" like this.
• DM

  Dave Mitchell

  Dec 27, 2022
  5.0
  Ricky was excellent in helping me with a charging issue with my phone. Thanks!
• CM

  Chris Means

  May 10, 2018
  2.0
  I was not willing to allow my computer to go out of my sight, and they wouldn't allow me in their work area. So a pointless trip.

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