Geek Squad

3.2
18 reviews

About

Cell Phone Repair ShopComputer Repair ServiceData Recovery ServiceElectronics Repair ShopComputer Support Service
Get help with tech repair, setup, and support from Geek Squad at Best Buy. Schedule service in store or online.

Location

Geek Squad
1000 W North Ave, Chicago, IL
60642, United States

Hours

Reviews

3.2
18 reviews
5 stars
9
4 stars
1
3 stars
0
2 stars
0
1 star
8
  • MJ
    Matthew Johnson
    Feb 15, 2025
    5.0
    Shout out to Ricky at the North Ave location! I walked in, he was running the location solo and fit me in between appointments, when he absolutely didn’t have to. He helped me pick out a new graphics card and RAM stick, as well as installed for me when he had free time. Really appreciate his attentiveness and expertise.
  • SF
    Sandra Flowers
    Sep 14, 2021
    5.0
    The experience was great I love that store it always has what I am looking for the Representative Juan was very nice and polite.
  • ME
    Meredith Erickson
    Nov 15, 2019
    1.0
    Absolutely horrible customer service. I acknowledge I arrived 10 min late for my appointment. However, I stood there and waited for 30 minutes while absolutely no one acknowledged me (they were with other customers and couldn’t be bothered to say, “excuse me a minute” and ask me if I had an appointment, etc.). So I stand there for 30 MINUTES at which point they finally acknowledge me and then proceed to tell me that I needed to reschedule because I missed my appointment. I get it, I was late, but if you respected people’s time and had any sense of customer service, you would have kindly told me that soon after I walked in instead of making me stand there and wait for 30 minutes before breaking the news. Nevermind that there were literally about 25 Best Buy employees idly walking around, one of which stood behind the customer service counter the entire time playing on his phone. Don’t waste your time. Its worth the wait for the Genius Bar at the Apple store.
  • PG
    Patrick Gravett
    Mar 4, 2016
    1.0
    Horrible service two people at the counter and no one can help. One guy says he has an appointment at 1 the other guys just flipping a box blade open and close. Get your employees together.

Frequently Asked Questions About Geek Squad

What services does Geek Squad at 1000 W North Ave offer?

Geek Squad provides tech repair, setup, and support services including cell phone, computer, appliance, and television repairs, as well as data recovery and computer support services.

How can I schedule a service appointment with Geek Squad at this location?

You can schedule a Geek Squad service appointment either in store at 1000 W North Ave or online through their website.