Dyson, Inc

Reviews

• MA

  Melissa Arcand

  3 days ago
  1.0
  Dyson flat-out refused to honor the warranty they themselves put in writing. I purchased and registered a Dyson Detect Slim V12 in August 2023 and received an official email confirming my warranty was valid until 2028. When the vacuum failed, Dyson suddenly claimed the warranty was only two years and called their own confirmation a “glitch.” I provided screenshots and original emails. It didn’t matter. Dyson dismissed the evidence and closed the case anyway. This is a premium brand behaving like a bargain company—backtracking, deflecting, and hoping customers give up. If Dyson can’t stand behind its own written warranty, you should think twice before spending hundreds of dollars on their products.
• MJ

  Mark Johnson

  Dec 29, 2025
  1.0
  Dyson claims to price match price within 30 days of a purchase. They (dyson) will fight you on this. I was told I would receive an email with the information to submit for the price match, ref # 49918347. I never received the email. I had to call my credit card company to dispute it. Then they (dyson) disputed it with with my credit company. If I knew you (dyson) would dispute it I would have returned the product. The rep with dyson even suggested returning it and then ordering the discounted product online. Don't trust dyson on the price match promise because they do not follow through on their promise. You have a case number please pull the call and send it to me and the credit card company. If you do not refund my money I will take you to court and I will make you pull the call as evidence!!!!
• LM

  Lisa Meisner

  Dec 27, 2025
  1.0
  Wholeheartedly agree with the majority of reviews. Don't assume brand recognition and price point will result in a corresponding level of customer service. After less than 1 year, my cordless stick came with a faulty part. Dyson made zero attempts to resolve
• CC

  Camille

  Dec 23, 2025
  1.0
  TL;DR This vacuum (Dyson Outsize) failed after just 2.5 years of light use, and extensive troubleshooting made it clear that the only remaining fix is an expensive core replacement, which feels unacceptable for the price point. Product usage and failure: This vacuum was purchased about 2.5 years ago and used in a small household with one person and one pet, so the usage has been light to normal for a cordless machine. It performed very well until roughly three weeks ago, when it suddenly shut down mid‑clean with the LCD going black, then would only power on for ~3 seconds before cutting out again, even on a full charge. Troubleshooting steps taken (part 1): Before reaching out for support, every reasonable step was taken to rule out simple issues. • Swapped in a second, fully charged battery and confirmed the charger lights indicated both batteries were healthy. • Power‑cycled the vacuum by removing the battery for a few minutes, then retesting in case of a minor software or control‑board glitch. • Completely emptied and cleared the bin, inlet, wand, neck, and cleaner head so that all air passages and cyclones were visibly unobstructed. • Washed and fully dried the pre‑filter according to the manual before reinstalling and testing again. Troubleshooting steps taken (part 2) Manufacturer support response: Support was contacted with the serial number and a clear description of the issue: fully charged battery, black screen, and the machine shutting down after ~3 seconds of runtime. After working through their scripted troubleshooting, nothing improved, and the only explanation given was that the unit was outside the standard 2‑year cordless warranty, so no repair or goodwill replacement would be offered. The only option presented was purchasing a new main body/cyclone assembly at roughly the cost of $350, which essentially means buying the heart of the machine again just 2.5 years after the original purchase. Troubleshooting steps taken (part 3): In an effort to avoid throwing away such an expensive product, the vacuum was completely disassembled down to individual components using precision screwdrivers, a process that took several hours and multiple trips for tools. Every part was thoroughly cleaned, left to dry overnight, and then reassembled, yet the exact same behavior persisted the next day: black screen and shutdown after ~3 seconds of operation. Overall assessment At this point, the most likely culprit appears to be a failed control board/PCB or related internal electronics, which are not realistically user‑serviceable. For a premium vacuum at this price point, a major, non‑repairable failure after only 2.5 years of light use, and a support experience that offers only an expensive core‑part purchase, feels extremely disappointing and erodes confidence in the brand.
• FP

  Frank Pickell

  Dec 11, 2025
  1.0
  THE WORST! For a technology company, it's shocking how bad the customer experience is! No paperwork on returning anything. Weeks if not months of chasing down YOUR money. There are better products, and MUCH better service elsewhere. Solon, Ohio store personal were GREAT - company horrible. UPDATE - once again Brett in the Solon, Ohio store was wonderful. I finally spoke with a gentleman named EDGAR, with the customer service phonenumber, and he could be the first person I have any faith in that knew what he was talking about.

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