Dyson, Inc

Reviews

• RS

  robin stapleton

  Oct 21, 2025
  1.0
  I have been so disappointed in my Dyson products. I bought the Dyson hairdryer and the Dyson air wrap and they both quit working within 6 months. I have spent over a year trying to figure out how to get these items repaired, and now that I have finally gotten in touch with someone, they want me to drive the products to the Dyson repair store nearest me, which is 3 hours away, and wait on them to be repaired…with no guarantee they will be repaired that day. Given the lack of concern over my products, the amount of money spent, and time put into trying to rectify this situation, I may just switch to Shark; their reviews are much better.
• MB

  Michael Buccella

  Oct 17, 2025
  1.0
  If you have hardwood floors and love the idea of them getting all scratched up each and every time you vacuum, and then getting told by Dyson that you can fix it by buying a new $129.99 roller from Dyson, get yourself a Dyson, you won't be disappointed!
• GE

  George Espinal

  Oct 14, 2025
  1.0
  Dyson’s customer service team is remarkably disappointing for a brand that prides itself on innovation and excellence. Their responses lack accountability, transparency, and urgency; traits that should define a company of their stature. The absence of integrity in how they handle valid concerns reflects a troubling disconnect between Dyson’s premium image and its actual customer experience. Just absolutely awful. Do not purchase from Dyson.
• VS

  Valik S

  Sep 4, 2025
  1.0
  I bought a Dyson Outsize Absolute in May 2023 ($799). In Nov 2024 Dyson performed a warranty repair by replacing the main body due to shut-offs during use. Within nine months, the exact same defect came back: intermittent power loss and shut-offs. Support confirmed the same component would need replacement again but refused a no-charge repair, arguing the warranty had “matured,” and offered a ~$400 paid replacement. In other words, the original warranty repair did not fix the defect, and Dyson is shifting the cost to the customer. I’m asking Dyson to stand behind its repair and provide a no-charge repair or a full replacement, or a refund of the purchase price. I will update this review if the company resolves the matter fairly.
• SS

  Scott Somerville

  Sep 3, 2025
  1.0
  Returned item purchased and never got refund. Called 7 times and chatted multiple times with multiple cases opened and emails stating refund was being processed. After 42 days of no resolution filed a dispute and got money back

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