Feedback on customer service is mixed; while some employees are praised for being helpful and friendly, others, particularly management, received criticism for rudeness and unprofessional behavior.
Product Availability
Customers reported issues with stock levels and incorrect pricing, leading to frustration when items were not available as advertised.
Return Policy Issues
Several reviews highlighted problems with the return process, including unhelpful staff and inconsistent policies, leading to customer dissatisfaction.
Store Cleanliness and Organization
The store was noted for being clean, but some customers mentioned disorganization and items being stocked incorrectly.
AL
Anthony Lion
4 days ago
5.0
Great service.
DD
Dave D
Feb 6, 2026
3.0
Best buy has changed😁
SS
SHJK
Jan 24, 2026
1.0
This store is racist and mysogynist. Two white male store associates refused to service me (south asian woman), one at the cash counter and the other to find me the laptop/tablet I was interested in but was not on display. The guy at the counter excused himself as wanting to use the restroom and asked someone else to assist me, and the other guy, who was absolutely free and could help me find the item I needed went and brought another person of color associate to help me out. Absolutely ridiculous behavior.
LG
Lydia Gonzalez
Jan 23, 2026
5.0
I was very satisfied with the service I received today. My sales person Hafeez was very patient and answered all my questions without rushing. I walked out with a new washing machine.
AM
Angela M
Jan 16, 2026
5.0
Cooper and the young girl working at curbside pick up were so nice and friendly! They helped me arrange delivery for my TV when it couldn’t fit in my car :(
Very nice and friendly service!! Definitely recommend this store.
What are the operating hours of Best Buy at 2100 N Elston Ave, Chicago?
Best Buy at 2100 N Elston Ave is open Monday to Saturday from 10:00 AM to 9:00 PM and on Sunday from 10:00 AM to 8:00 PM.
Does Best Buy offer curbside pickup services at this location?
Yes, Best Buy offers curbside pickup services at the 2100 N Elston Ave location.
Can I get my electronics repaired or serviced at this Best Buy?
Yes, this store provides Geek Squad support and offers in-store repair services for electronics.
What types of products does Best Buy sell at this location?
Best Buy sells TVs, computers, appliances, cameras, home electronics, and more.
Is the store accessible for customers with wheelchairs?
Yes, the Best Buy store has a wheelchair accessible entrance.
Are appointments required for services or repairs at this Best Buy?
No, appointments are not required for services or repairs at this location.
What nearby places can I visit around Best Buy at 2100 N Elston Ave?
Near Best Buy, you can visit Magnolia Home Theater for electronics, Divvy Station for bike rentals, and Mariano’s for grocery shopping and pharmacy needs.
How can I reach Best Buy using public transportation?
You can access Best Buy near the Clybourn station and Metra - Clybourn train stations, as well as CTA Bus Stop 6013, making it easy to reach by public transit.
Are there any nearby places to enjoy leisure activities after shopping at Best Buy?
Yes, after shopping you can enjoy indoor golf at Five Iron Golf or visit The Green for golf and bar services nearby.
What payment methods does Best Buy accept at this location?
Best Buy accepts debit cards and checks; it does not require cash only payments.
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