Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
4,065 reviews
5 stars
2,267
4 stars
859
3 stars
416
2 stars
126
1 star
397
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for being helpful and knowledgeable, many customers reported rude or unhelpful staff, long wait times, and poor management.
Staffing Issues
Numerous reviews highlighted understaffing, leading to long lines and inadequate assistance for customers.
Product Availability
Customers expressed frustration over not finding desired products in stock, and issues with online order fulfillment were noted.
Positive Experiences
Despite the negative feedback, several customers shared positive experiences with specific employees who provided excellent service.
- RKRahul Krish6 days ago1.0Pathetic customer service by the store manager Ash. Unfortunately they don’t know how to handle customers. They made me wait an hour to process an exchange and at the end they did not have a product. She lacks the understanding of the SOP and has zero empathy for customers which resulted in loss of business.
- JJJoey6 days ago1.0Charged me for a membership without telling me. Shipment was delayed and lied saying that they would give me a call and that the package will require signature but they never called.
- CCCassieJan 3, 20265.0kral is very kind , help me find iPad case and apple pen , and check everything is matching, I love this place ! Thanks
- KHKris HenrichsenJan 1, 20265.0I decided to splurge on a big TV purchase with surround sound and I could not have had better help. Will spent a lot of time working to set me up with everything I’d need, explaining why, and even helped bundle things to save me money. I was very pleased with the interaction. The next day I saw the TV on sale for a significantly cheaper price and went on to see if I could get a price match which Bien, another manager at the store, helped me do. He was so helpful and I am still surprised that both my interactions here were as good as they could be. I will be shopping here for everything I want that they sell going forward.
- DPDominique ParksDec 30, 20255.0Awesome customer service Ruben and Will the manager went over and beyond to help and assist us getting us what we needed a new monitor and everything else . We were greeted as soon as we walked in . They even do price match I was able to get my wife’s birthday gift
Frequently Asked Questions About Best Buy
What are the operating hours for Best Buy at 555 W Roosevelt Rd, Chicago?
Best Buy is open from 10:00 AM to 9:00 PM Monday through Saturday, and from 10:00 AM to 8:00 PM on Sunday.
Does this Best Buy location offer in-store pickup?
Yes, this Best Buy location offers in-store pickup services.
Where is the Best Buy store located in Chicago?
The Best Buy store is located at 555 W Roosevelt Rd, Chicago, IL 60607, United States.
Is the Best Buy at 555 W Roosevelt Rd wheelchair accessible?
Yes, this store has a wheelchair accessible entrance.
What types of products can I shop for at Best Buy on Roosevelt Rd?
You can shop for TVs, computers, appliances, cameras, home electronics, video games, and more at this Best Buy location.
Does the Best Buy store provide repair services?
Yes, this Best Buy offers Geek Squad support including service and repair for computers and electronics.
Are there any notable stores or services near Best Buy on Roosevelt Rd?
Nearby places include Vivint Smart Home for home security services, JOANN Fabric and Craft Stores for arts and crafts, and Geek Squad for IT and computer repair services.
Can I find parking options near Best Buy on Roosevelt Rd?
Yes, Joffco Square is a nearby shopping center that provides parking options close to Best Buy.
Where can I find dining options near the Best Buy store?
Eppel's Restaurant is nearby offering American cuisine and serves breakfast and brunch, a convenient choice before or after your visit to Best Buy.
What payment methods are accepted at Best Buy on 555 W Roosevelt Rd?
Best Buy accepts debit cards and checks for payment and does not require cash-only transactions.