Best Buy

Reviews

• TN

  Timothy Noce

  4 days ago
  1.0
  I should have read the most recent reviews first… I called about price matching a new PC from Microcenter. I was told explicitly, “that is no problem and easy to do.” Brought in a screenshot and even showed the current link to the item. Was told that because Microcenter “sales” don’t qualify there is nothing they can do. I was told to buy the PC anyways and “hope for the best.” They really should call this place “Best Chance For Awful Service.”
• JV

  Jason Vincent

  Dec 31, 2025
  1.0
  I chose to purchase my new PC at Best Buy because my previous experience buying a computer there had been very positive. The sales associate who assisted me was helpful and walked me through the process for setting up the computer, including making an appointment with the Geek Squad. Based on what I was told, the setup would be completed with me at the table the following day, so I scheduled the appointment accordingly. When I arrived for my Geek Squad appointment the next day, I was told something completely different — that I would need to leave my computer overnight and that the setup would not be done with me present. I explained to the Geek Squad associate, Ricky, that the information I received from the sales associate did not align with what I was being told and that this inconsistency created unnecessary inconvenience and a negative customer experience, underscoring the importance of sales associates and Geek Squad team members being aligned and providing accurate, consistent information to customers. Rather than acknowledging the confusion or offering assistance, Ricky responded by saying, “I do not need you to tell me how to do my job.” I was completely taken aback by how rude and confrontational this response was, especially considering I had just spent approximately $800 at the store the day before and had also purchased a membership. His demeanor remained unpleasant and patronizing throughout the interaction. I asked if someone else could assist me, but he was the only staff member available. Before leaving, I took time to share the experience with the store manager; however, the manager did not seem particularly concerned or inclined to address the situation. Clear communication and respectful customer service should be basic expectations, especially for paid technical support services. I have a choice in where I spend my money, and I expect to feel respected and valued by the businesses I support. This experience has changed my willingness to do business with Best Buy in the future.
• IW

  Ian W

  Dec 17, 2025
  1.0
  I received probably the worst service I have ever received from a national chain store and will likely never go back to Best Buy again. The manager refused to help with an exchange of a product that I bought two weeks prior. When you call the store, the phone typically transfers to the corporate (online) number, so it is near impossible to call the store for any questions, you have to drive there. In my case, I purchased a defective product (a docking station) and tried to exchange it. The senior manager was about as rude as could be and stonewalled me in every way. I asked if he could let me know when the product comes in and give me a call, the answer was no. I asked if he could have another Best Buy ship the item to them and them call me when it comes in so that I could swap out my defective item, the answer was no. I asked since it is a normal item they stock if he could just order it, the answer is no unless I pay an additional $110 for this defective item. At every step, I was stonewalled. After getting no result, I tried calling Corporate, which turns out to be Best Buy’s online number (which refused to give the actual corporate number to report the issue). They instead said that they cannot help and I’ll have to go back to the store. I went back to the store two times, both times there was no help given nor any effort given at all. The response was, in substance, that’s too bad just deal with it. So the store can stonewall or be rude to their customers and when you call the Best Buy number to report it, they just refer you back to the store. This was Store #302 per the receipt. The sad part about this is that in addition to the Corporate/Online people being unhelpful and referring me to the store, they also hung up the phone. It appeared that they really don’t want to deal with it. This experience was so bad that I decided not only will I not ever use Best Buy again, but any affiliate (Geek Squad as an example), I will never use either. My biggest concern in making this decision was about other places that can do laptop repair, but it turns out there are many others. I was very grateful. Best Buy may not care about my business, but if this review will save even one person from this experience by causing them to decide to go someplace else, whether Amazon, Walmart, an independent seller, or an independent tech repair company it will be a benefit. Best Buy does not care about their customers.
• JY

  Jack Yu

  Dec 16, 2025
  1.0
  Date - 12/14 Time- 8:45PM Manager on duty at front desk refused price match because on the Walmart app, it says "Price when purchased online". I tried explaining that every single product on the walmart app/website says that. What a hassle, was there to pickup items and thought it would be easier to just purchase what I needed at the bestbuy store as well since their policy says they price match Walmart. Manager needs to be trained again if he doesnt even know his own company's policies. In addition, manager was very dismissive and rude. The associate was fine and was very kind to look up the product, but the manager had no manners whatsoever. This is not the level of service I expect at Best Buy. I've spent well over tens of thousands at Best Buys all over Chicago, and this is the first time I've been denied a price match by a rude manager.
• SC

  Shadow Cat

  Dec 13, 2025
  1.0
  Possibly the worst customer service I’ve experienced in a retail store in years. There’s a giant sign—giant—behind the cashier proudly declaring “WE PRICE MATCH COMPETITORS.” I show the Amazon price. Five dollars cheaper. Simple, right? Wrong. The cashier flat-out refuses because “it’s the holidays.” When I politely point out that the sign behind her does not, in fact, say “except when we feel like it,” she loses it, starts yelling, and tells me to get out of her store. So I did what any rational customer would do: I ordered it on Amazon right in front of her and walked out. Five clicks, zero attitude, problem solved. Best Buy didn’t lose a sale because of Amazon. They lost it because they empower employees to scream at customers while standing under signage they apparently don’t believe applies to them. If brick-and-mortar retail keeps wondering why people shop online, maybe start by looking at who you put behind the register.

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