Best Buy

Reviews

• EE

  E0713

  2 days ago
  1.0
  On Monday, at 8:30 PM on 02/23/2026 ; I was trying to make an appointment on the phone to come in, since I purchased my AirPods there a few months ago. And it was a disaster. I had to spell my name an e mail to this woman about 30 times. I’m on the phone for 45 minutes, then I get disconnected right at 9:00 PM sharp. After researching with chat on line, they have been confirmed the next day in Richfield, Minnesota. Which is 400 miles away. It was absolutely ridiculous. They have incompetent people working there. I intend to go into the store and talk to the manager in person. I just feel bad that there will be other people that will encounter the same thing I went through.
• KC

  Kyle Castner

  6 days ago
  5.0
  Best store I’ve ever been to. Staff is knowledgeable and helpful. Buy your tv here.
• JL

  jose limonta

  Feb 14, 2026
  1.0
  Best Buy - 1000 W North Ave. February 13/2026 Lack of transparency and poor management response Yesterday I purchased a 75-inch TV at this Best Buy location, including delivery and installation services. I live approximately 8 minutes from the store. At no point before completing the payment was I informed that the delivery and installation would be scheduled for Thursday. This information was only communicated to me after my credit and debit cards had already been charged. Had I known this in advance, I would not have completed the purchase at this location. I needed the TV before Monday due to a scheduled visit at my home. A Monday or Tuesday delivery would have been reasonable, but nearly a week-long wait is excessive, especially for a product that has already been paid for. I asked to speak with the store manager in hopes of finding an alternative solution. Unfortunately, no options were offered, nor was there any attempt to review earlier availability. The interaction became an unnecessary argument, and I was essentially told that if the system showed Thursday, that was the final answer. Throughout the entire interaction, I remained respectful. My dissatisfaction is not with the product or the price, but with the lack of critical information prior to payment and the complete absence of flexibility or problem-solving from management. I hope this review reaches someone with the authority to address these issues, as they significantly impact the customer experience.
• DR

  D R

  Feb 7, 2026
  4.0
  Very helpful and attentive staff, what a lovely surprise, customer service the way it should be but inventory was low.
• LP

  Lee Pang

  Feb 2, 2026
  5.0
  Hi! I was at Best Buy North Ave on Sunday, Feb. 1, 3:30pm. I was in the audio accessories section. The store associate, Messan, spotted me and came over without being solicited. He asked what I was looking for and then grabbed it almost immediately. He was very attentive, very helpful, very fast, and very friendly. Thanks, Messan!