Dyson, Inc

Reviews

• LV

  Linda Voight

  Mar 18, 2026
  1.0
  I purchased a Dyson rechargeable vacuum directly from Dyson. While they have those records, they don't have the records that showed I called while the vacuum was still under warranty about a HOT battery! I was told to NOT USE the Dyson for safety reasons and promised a new battery. Being over 70 years of age and having three deaths of close family members within a few months, I forgot about the battery. I realize much later that I never received the battery so I called Dyson. However now since the warranty is past and the customer service person (or their computer) failed to document my call, Dyson won't do anything! I will write a letter to their corporate headquarters and if someone there responds appropriately, I will remove this post. Until then, buyer beware.
• TR

  Trish Risman

  Jan 30, 2026
  1.0
  NO Stars! THE WORST CUSTOMER SERVICE! Not the individuals, but the company. For a technology company they are the worst! Shocking how incompetent they are!
• ET

  Eric Talus

  Jan 28, 2026
  1.0
  Read the reviews. Garbage product, trash service. Purchased a very expensive air purifier/humidifier for the house. H2O Pump failed 4 months later. Reached out for warranty via email. Was told to try specific trouble shooting steps, send pics, & video. Performed all steps with no change. Informed them of the results and crickets, no response for weeks. Reached out again, same thing, was told to perform the same steps, they were informed of results and then no response. Did this multiple times over numerous months until the warranty ran out. Then I was told the warranty was expired and there was nothing they could do. Contacted phone support, was escalated to a supervisor who told me my previous attempts to have the machine fixed under warranty didn't matter as it was out of warranty now and hung up on me. Called back, escalated again, same result. They do a really good job of training their "customer service" employees on how to avoid providing any help whatsoever, no matter the circumstances. Consumers will catch on eventually, charging gold prices for tin products, and refusing to honor warranties will soon land their machiness on discount store shelves worldwide. Will escalate my complaints to BBB & Consumer Affairs, not that it will make a difference. Buyers beware.
• MA

  Melissa Arcand

  Jan 9, 2026
  1.0
  Dyson flat-out refused to honor the warranty they themselves put in writing. I purchased and registered a Dyson Detect Slim V12 in August 2023 and received an official email confirming my warranty was valid until 2028. When the vacuum failed, Dyson suddenly claimed the warranty was only two years and called their own confirmation a “glitch.” I provided screenshots and original emails. It didn’t matter. Dyson dismissed the evidence and closed the case anyway. This is a premium brand behaving like a bargain company—backtracking, deflecting, and hoping customers give up. If Dyson can’t stand behind its own written warranty, you should think twice before spending hundreds of dollars on their products.
• MJ

  Mark Johnson

  Dec 29, 2025
  1.0
  Dyson claims to price match price within 30 days of a purchase. They (dyson) will fight you on this. I was told I would receive an email with the information to submit for the price match, ref # 49918347. I never received the email. I had to call my credit card company to dispute it. Then they (dyson) disputed it with with my credit company. If I knew you (dyson) would dispute it I would have returned the product. The rep with dyson even suggested returning it and then ordering the discounted product online. Don't trust dyson on the price match promise because they do not follow through on their promise. You have a case number please pull the call and send it to me and the credit card company. If you do not refund my money I will take you to court and I will make you pull the call as evidence!!!!