Best Buy

Reviews

• JB

  Jocelyn Segura Brito

  2 days ago
  1.0
  Dear Miss "I'm a manager" yet have 'TRAINING' as a name tag (LITERALLY). We called 1 (800) BEST BUY just like you said and they told us the exact same thing the BEST BUY APP we showed you did. Any returns can be done at the nearest Best Buy store. Funnily enough, one of you associates stumbled upon us after you left us unattended and was able to process the return in under 5 minutes. Perhaps your "five years of experience" could learn something from him, or even from your customer service women who were much kinder than you. I've always had good experiences with Best Buy, but this manager is in need of a serious attitude check. I tried to process a return yesterday (04/10/2026) a little after 5pm for an item I had unfortunately received damaged. A women with curly hair in a ponytail with glasses immediately denied it (literally at the ENTRY) despite the app giving us specific directions for this store. She insisted we call the customer service number, which we did at her store, but were given the same directions. "You can complete returns at any Best Buy location". If she had at least ATTEMPTED to actually help out, like her team member DID, this upsetting situation could've been avoided.
• JL

  Jeremy Lentz

  Apr 5, 2026
  3.0
  Overpriced. Pushy on sales for non-essential services. Good to go looking for inspiration though. You can't get that kind of exposure just by browsing Amazon. This location is a little disorganized, and the workers generally aren't very available to help with general questions.
• DR

  Davy Rockstar

  Apr 3, 2026
  1.0
  Worst experience using chat to get discount PCIe Internal Hard Drive discounted 4tb HD at 990.00 Worst Buy . One chat the guy gave me $690.00 cart was lost when I broke the chat. Called back went through 40 minutes of them offer 10% of on credit cards. No senior or Beterans. The chat rep now said that was lowest-priced yet I found on their site a about 770 .00 so I went to Walmart got it for 749.00, Zemu was cheapest but I dont like the platform. Amazon is best buy Best Buy is Worst Buy!
• AA

  Aaliyah Ali

  Mar 23, 2026
  1.0
  I had a terrible experience with Geek Squad at Best Buy. I went in for a simple battery replacement because my iPhone battery was swollen and draining quickly. Apple directed me to this Best Buy location since it was the nearest authorized service provider. My phone was working completely fine before this — the only issue was the battery. They took my phone and told me to come back in a few hours. When I returned, they told me they couldn’t replace the battery because the screen connectors were “jammed.” However, when they gave my phone back, the screen was completely damaged. It had multiple vertical and horizontal lines and was flickering constantly. By the next day, the entire screen turned green and became almost unusable — and I hadn’t even used the phone. When I requested compensation for the damage or repair, they told me it wasn’t their fault and that the connectors were already jammed before I brought the phone in. I brought in a working phone with only a battery issue and left with a completely damaged screen and no help from Geek Squad. Extremely disappointing service and zero accountability. I would not trust this location with any device repairs.
• RM

  Raymond Mei

  Mar 22, 2026
  3.0
  I pre-ordered the S26 Ultra with a trade-in through Best Buy, but when I went to pick it up on release day, I was charged the full amount. While the trade-in credit was applied, the pre-order promotion was not honored. It took nearly two weeks and multiple interactions with different employees to get the issue resolved, which was frustrating. Eventually, the issue was resolved with Best Buy offering me store credit equivalent to the promotion deal. Definitely not my preferred method, but glad this was finally over. I wanted to recognize one of the store managers: Ernesto was patient, professional, and genuinely helpful. Solid customer service and would recommend him if you need assistance.

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