Business Details
About
Cell Phone StoreElectronics StoreCell Phone Accessory Store
Russell Cellular, your local Verizon Authorized Retailer offering all the latest and greatest mobile phone technology at 15 W Lincoln Ave. in Charleston, IL 61920
Details
- DeliveryNot available
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.4
143 reviews
5 stars
115
4 stars
7
3 stars
5
2 stars2
1 star
14
- SHStevie HoviousNov 4, 20251.0I went in to upgrade my phone, and before the upgrade I had purposely not been paying for Verizon's Device Protection. I had not paid for it in over a year at that point, voluntarily. At no point during the upgrade process was signing up for it asked or even mentioned in any manner, yet I was signed up for the most expensive tier. When I went into the store to take it off, I was told that can't be done at the store and I need to call Verizon. It's really something that you guys can sign me up to spend my money without my knowledge or consent but can't do anything to fix it. Spending your customer's money without permission is generally frowned upon and to top it off you guys refused to correct your own wrong. I will never step foot in this location again and recommend the same to the entire population of the Charleston area. They will rip you off.
- PRPam reynoldsSep 22, 20255.0Excellent experience! Technologically informed, profession and went above and beyond as I was sleep deprived, looney and monstered up … with a rediculous to-do list 🤪
- AVAnthony VJul 23, 20254.0This place is professional! They know what they are doing. Unfortunately I rate it a 4 because of Verizon’s own tech support. It took us 5 hours to transfer an account. Which is no fault to this location!! It usually takes at most 10 minutes but the person we connected with didn’t exactly “know what he was doing” Russel Cellular is amazing and I recommend them for all your phone needs!
- JMJason McConnellJun 18, 20255.0Jon was great to deal with,he went above and beyond to make sure everything went as smooth as possible!
- NCNathan ClarkJun 11, 20255.0I went in wanting a new phone and the service was quick fast and easy
Frequently Asked Questions About Verizon
What services does Verizon at 15 W Lincoln Ave in Charleston, IL offer?
Verizon at this location offers wireless service, mobile service, home phone service, and home internet. They also provide a range of products including smartphones, tablets, smartwatches, accessories, and prepaid plans.
What are the opening hours for Verizon in Charleston, IL?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM and on Sundays from 11:00 AM to 5:00 PM.
Does the Verizon store in Charleston offer in-store pickup?
Yes, in-store pickup is available for customers at this Verizon location.
What payment options are accepted at Verizon in Charleston?
They accept American Express, Cash, Discover, MasterCard, and Visa payments.
Is there wheelchair accessibility at the Verizon store on W Lincoln Ave?
Yes, the Verizon store has a wheelchair accessible entrance for customers.
How can I schedule a service or check my account with Verizon Charleston?
You can schedule services or manage your account using the My Verizon app, available on the Apple App Store.
What brands are available at this Verizon retailer?
This retailer carries Verizon, Russell Cellular, Samsung, Google, Apple, Motorola, and LG branded products.
What nearby places can I visit when I come to Verizon in Charleston?
Nearby you can visit Little Caesars Pizza or Pizza Hut if you're looking for food, or check out Morton Park for some outdoor activities. For other services, WellCreek Pharmacy and Angel's Studio Nails are also close by.
Are there other electronics or mobile phone stores near Verizon in Charleston?
Yes, Russell Cellular is an electronics and mobile phone store near the Verizon location, providing additional options for your mobile technology needs.
If I need quick services or amenities near Verizon, what are the options?
Close to Verizon, you can find services like chiropractic care at Back To Health Non-Surgical Pain Solutions, veterinary services at Animal Medical Center, and quick food options such as McDonald's and Mc Hugh's Double Drive Thru.