Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Champaign for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.5
529 reviews
5 stars
231
4 stars
93
3 stars
41
2 stars
52
1 star
112
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of excellent and poor customer service experiences, with some employees praised for their helpfulness while others were described as rude and dismissive.
Long Wait Times
Many customers reported long wait times for service, often exceeding expectations, leading to frustration.
Sales Practices
Several reviews highlighted concerns about misleading sales practices and issues with billing, leading to dissatisfaction among customers.
Staff Knowledge
While some staff members were noted for their knowledge and helpfulness, others were criticized for being untrained or uninformed.
Store Management
Management received mixed reviews, with some customers expressing dissatisfaction with their handling of issues and customer interactions.
- CBChristian BolingerNov 5, 20251.0Took me 8+ hours to get a transfer to a new contract after my partner and I broke up. Also found out I owed 800$s on a phone I was told was free with my trade in. I plan to buy out my contract and go back to straight talk I will never recommend Verizon to anyone.
- GOGabriel OrengoOct 16, 20255.0Came in a nervous Nelly with my phone in SOS mode and I use my phone for work as many do. Met with Bill who went above and beyond to get my phone working again. Truly appreciate his kindness and genuine desire to help. Customer service at its best. Thank you Bill I appreciate you very much
- TITargeted IndividualOct 4, 20251.0Biased company
- MSMarty Sierra-PerryAug 25, 20255.0Savanna! She has a wonderful attitude, her customer service was TRIPLE OUTSTANDING ! That's why I am a Verizon Customer! Marty
- CRCheyenne RetzerAug 6, 20255.0Jason helped us and he was very helpful patient and sweet. 5 stars
Frequently Asked Questions About Verizon
What are the Verizon store hours in Champaign?
The Verizon store in Champaign is open Monday through Friday from 9 AM to 8 PM, Saturday from 9 AM to 7 PM, and Sunday from 10 AM to 5 PM.
Which brands of smartphones are available at the Verizon store in Champaign?
The store carries the latest 5G smartphones including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Can I schedule an appointment before visiting the Verizon store?
Yes, you can schedule an in-store appointment online or by using the My Verizon app for convenience.
What delivery and pickup options are available for online orders?
Online orders can be picked up in store, shipped with free 2-day shipping, picked up via express lockers, or delivered same-day where available.
Does the Verizon Champaign store accept contactless mobile payments?
Yes, the store accepts mobile NFC payments along with debit card and check payments; cash-only is not required.
Is there free Wi-Fi available at the Verizon store in Champaign?
Yes, the store provides free Wi-Fi for customers during their visit.
What types of products does Verizon offer for businesses?
Verizon offers business cell phones, mobile hotspots, tablets, and laptops to meet business needs.
How can nearby places like Penn Station East Coast Subs or Chick-fil-A be convenient when visiting Verizon?
After visiting Verizon, you can easily enjoy a meal at nearby restaurants such as Penn Station East Coast Subs or Chick-fil-A, which are just a short walk away for a quick bite or lunch.
Where can customers charge their electric vehicles near the Verizon store?
The Tesla Supercharger station nearby provides convenient charging options for electric vehicles while you shop or visit Verizon.
Are there other electronics and repair services close to the Verizon store in Champaign?
Yes, Best Buy and Geek Squad are nearby and offer electronics as well as repair services, which might be helpful for additional tech needs.