Business Details
910 W Town Center Blvd, Champaign, IL
61822, United States
Certified by Verizon • Feb 22, 2026
(217) 355-0942
Certified by Verizon • Feb 22, 2026
https://www.verizon.com/stores/details/illinois/champaign/champaign-202336
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Champaign for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.7
815 reviews
5 stars
419
4 stars
110
3 stars
56
2 stars
69
1 star
161
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received praise for their helpfulness, while others were criticized for rudeness and lack of assistance.
Long Wait Times
Many customers reported long wait times in-store, often exceeding expectations, leading to frustration.
Staff Knowledge
Some staff members were noted for their knowledge and ability to assist, while others were described as inexperienced or unhelpful.
Management Issues
Several reviews highlighted poor management practices, including dismissive attitudes and lack of support for staff and customers.
Positive Experiences
Despite negative feedback, some customers shared positive experiences with specific employees who provided excellent service.
- JKJanean Karpus2 days ago5.0Friendly, competent staff.... helped resolve a month's- long problem that other Verizon stores and phone support could not fix.
- DSDwain SnowFeb 13, 20265.0Very helpful bought a new 17 max pro and love it with all of the accessories.
- PBPeggy BallFeb 2, 20265.0Super wonderful knowledgeable people. They know everything! Can help with any problem with your cell phone.
- JMJeanelle MurphyJan 14, 20265.0I had a wonderful experience with Derek Wilken at the Champaign Verizon off Prospect. I was having great difficulty filing a claim to get my phone screen fixed. He listened to me, made all the phone calls and made sure that my problem was solved before he helped anyone else. He displayed good old fashioned customer service that is so hard to find these days. Thank you Derek!!
- BCBrian CrookJan 4, 20261.0If you ever have a problem with your phone just walk in and ask if Katie is working . She is AWSOME !!! Had in email issue that had been going on for several .months and she had it fixed in a matter of 15 minutes or so !!! My Dad and I both went in and bought new phones from her and she had us in and out of there in no time ...I don't know what you pay her but it's not enough!!! Customer service like that is unheard of these days!! Thank you Katie !!!!!!!
Frequently Asked Questions About Verizon
What are the Verizon store hours in Champaign?
The Verizon store in Champaign is open Monday through Friday from 9 AM to 8 PM, Saturday from 9 AM to 7 PM, and Sunday from 10 AM to 5 PM.
Which brands of smartphones are available at the Verizon store in Champaign?
The store carries the latest 5G smartphones including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Can I schedule an appointment before visiting the Verizon store?
Yes, you can schedule an in-store appointment online or by using the My Verizon app for convenience.
What delivery and pickup options are available for online orders?
Online orders can be picked up in store, shipped with free 2-day shipping, picked up via express lockers, or delivered same-day where available.
Does the Verizon Champaign store accept contactless mobile payments?
Yes, the store accepts mobile NFC payments along with debit card and check payments; cash-only is not required.
Is there free Wi-Fi available at the Verizon store in Champaign?
Yes, the store provides free Wi-Fi for customers during their visit.
What types of products does Verizon offer for businesses?
Verizon offers business cell phones, mobile hotspots, tablets, and laptops to meet business needs.
How can nearby places like Penn Station East Coast Subs or Chick-fil-A be convenient when visiting Verizon?
After visiting Verizon, you can easily enjoy a meal at nearby restaurants such as Penn Station East Coast Subs or Chick-fil-A, which are just a short walk away for a quick bite or lunch.
Where can customers charge their electric vehicles near the Verizon store?
The Tesla Supercharger station nearby provides convenient charging options for electric vehicles while you shop or visit Verizon.
Are there other electronics and repair services close to the Verizon store in Champaign?
Yes, Best Buy and Geek Squad are nearby and offer electronics as well as repair services, which might be helpful for additional tech needs.
Brand Certified Facts from Verizon
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Certified February 22, 2026Yext Knowledge Graph
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