Business Details
About
Cell Phone Store
TEAM Wireless is your local Verizon Authorized Retailer serving Michigan, Illinois, Wisconsin, and Minnesota offering the latest smartphones, tablets, and wireless accessories. TEAM Wireless is also a full service device repair center repairing smartphones, tablets, and more. TEAM Wireless prides itself on great customer service during and after the sale. We welcome you to come visit one of our stores to get to know us and see what we are all about. You can find our locations on our website at www.teamwireless.com or download the TEAM Wireless app to your smartphone or tablet.
Location
Hours
Reviews
4.8
843 reviews
5 stars
784
4 stars
30
3 stars7
2 stars1
1 star
21
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff members are consistently described as friendly, knowledgeable, and patient, providing excellent assistance during phone upgrades and other inquiries.
Efficiency
Customers appreciated the quick and smooth service, often completing transactions in a timely manner without unnecessary delays.
Professionalism
Employees demonstrated a high level of professionalism, addressing customer needs effectively and ensuring a pleasant experience.
Knowledge
Staff were noted for their expertise in products and services, helping customers make informed decisions and find the best options for their needs.
Mixed Experiences
While most reviews were positive, there were a few mentions of issues with product exchanges and customer service during busy times.
- SRScott Rice6 days ago5.0The team is very helpful and makes the experience very easy.
- DBDorian Braxton6 days ago5.0Zach was great and got me out the store in no time !
- KHKimmy HopkinsDec 27, 20255.0I got a new phone and when I called customer service somehow they put my phone in sos! After 1.5 hours on the phone while traveling I stopped here and Sarah was amazing less than 30 minutes and all was fixed! 5+ stars
- KBKaren BushDec 18, 20255.0Staff member Kim at the Verizon store in south Neil in champaign was so knowledgeable, caring and Patient! Did I say patient? She took such excellent care of my sister and I. I know where to go for all my future cell phone needs to be sure!
- GFGina FosterDec 11, 20255.0Walked in with a question, immediately got an answer. Was able to save money for the changes we wanted to make to our account. Quick, easy, simple. Great working with Kimberly today.
Frequently Asked Questions About Verizon
What brands of smartphones and accessories does Verizon at 2116 S Neil St carry?
Verizon carries brands including Otterbox, weboost, lifeproof, UAG, Samsung, Apple, Motorola, Google, Case Mate, and Mophie.
What are the store hours for Verizon at this location?
The store is open Monday to Friday from 9:00 AM to 8:00 PM, Saturday from 9:00 AM to 6:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Does Verizon offer device repair services at this location?
Yes, Verizon operates a full service device repair center that can repair smartphones, tablets, and more.
What payment options are accepted at Verizon, 2116 S Neil St?
Accepted payment options include Android Pay, Apple Pay, Cash, Discover, Mastercard, Samsung Pay, and Visa.
Can I pick up my order in store at this Verizon location?
Yes, the store offers in-store pickup services for your convenience.
What languages are supported by staff at the Verizon store?
Staff at Verizon speak English and Spanish to assist customers.
Where can I find more information or contact Verizon at 2116 S Neil St?
You can visit their website at www.teamwireless.com or email info@teamwireless.com for more information.
Are there any food options nearby Verizon at 2116 S Neil St?
Yes, nearby food options include Biaggi’s Ristorante Italiano for Italian cuisine, Caribbean Grill Restaurant for Caribbean dishes, China King for Chinese food, and The New Sweet Indulgence Bakery for desserts.
Which nearby places can I visit for health and wellness around Verizon?
Nearby you can find Bowie Chiropractic for chiropractic care, The Eye Center for eye care and optometry services, and Hatha Yoga & Fitness studios for yoga and fitness.
What nearby services can assist with automotive needs near Verizon?
Car-X Tire & Auto and Car-X Auto Service offer tire shops, automotive repair, oil changes, and wheel and rim repair services close to the Verizon store.