Verizon

4.8
831 reviews

About

Cell Phone Store
TEAM Wireless is your local Verizon Authorized Retailer serving Michigan, Illinois, Wisconsin, and Minnesota offering the latest smartphones, tablets, and wireless accessories. TEAM Wireless is also a full service device repair center repairing smartphones, tablets, and more. TEAM Wireless prides itself on great customer service during and after the sale. We welcome you to come visit one of our stores to get to know us and see what we are all about. You can find our locations on our website at www.teamwireless.com or download the TEAM Wireless app to your smartphone or tablet.

Location

Verizon
2116 S Neil St, Champaign, IL
61820, United States

Hours

Reviews

4.8
828 reviews
5 stars
769
4 stars
30
3 stars
7
2 stars
1
1 star
21

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff members, particularly Zach, Nick, and Miranda, received high praise for their helpfulness, knowledge, and professionalism.

Efficiency

Customers appreciated the quick service and smooth processes for upgrades and purchases, often completing transactions in under 30 minutes.

Knowledgeable Staff

Employees were frequently noted for their expertise in products and services, providing clear explanations and solutions.

Friendly Atmosphere

Many reviews highlighted the friendly and welcoming environment, making customers feel valued and appreciated.

Transparency

Some customers expressed concerns about hidden fees, but overall, many felt the staff was transparent about costs and options.
  • DW
    Dale Warren
    Nov 11, 2025
    5.0
    Zach and Patrick were knowledgeable, easy to work with and answered all our questions. It was a pleasure to work and talk about different things. They were interested in our experience with our previous pixel phones and shared some of their accounts. They made the process a very pleasant and easy process.They gave us pointers as to what to do and not due and said if we had any problems we could call or come in. We appreciate all they did for us. Thank you again.
  • KH
    Kathy Harden
    Nov 11, 2025
    5.0
    Camden was extremely helpful and pleasant to work with.
  • JI
    John Boone II
    Nov 3, 2025
    5.0
    He took so much care and spent quality time ensuring that I was fully prepared when I left.
  • RD
    Roch Ducey
    Oct 28, 2025
    5.0
    Miranda was a huge help in upgrading my old version 10 i-Phone, to a new 17. She was really knowledgeable in the various models available and even showed me what service plans would best suit my new phone. It was an experience that I was dreading, because I thought it would be too confusing and overwhelming… but she made it all so easy, I was amazed at how quickly she provided me with a new phone that I was immediately comfortable with.
  • CP
    Carrie Purcell-Smith
    Oct 23, 2025
    4.0
    Zach was great. Experience was good. It would have been nice to know up front that I would have to pay over $100 in sales tax for my "free" upgrade. That tidbit wasn't divulged until the very end. Little surprise not expected..

Frequently Asked Questions About Verizon

What brands of smartphones and accessories does Verizon at 2116 S Neil St carry?

Verizon carries brands including Otterbox, weboost, lifeproof, UAG, Samsung, Apple, Motorola, Google, Case Mate, and Mophie.

What are the store hours for Verizon at this location?

The store is open Monday to Friday from 9:00 AM to 8:00 PM, Saturday from 9:00 AM to 6:00 PM, and Sunday from 11:00 AM to 5:00 PM.