Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Carbondale for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
440 reviews
5 stars
214
4 stars
70
3 stars
54
2 stars
25
1 star
77
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, citing rude staff and a lack of assistance.
Staff Knowledge
Several reviews indicated that staff members lacked adequate knowledge to assist customers effectively.
Wait Times
Customers frequently mentioned long wait times, often leading to frustration and dissatisfaction.
Positive Experiences
Despite negative feedback, some customers praised specific employees for their helpfulness and professionalism.
Sales Practices
There were complaints about aggressive sales tactics and unclear pricing, leading to feelings of being overcharged.
- JKJenna KollmannNov 16, 20251.0Bad customer service couldn’t even help us do our transfer of services made us call. Dint act like they wanted to help!!! All they wanted to do was talk to there coworkers! No happy with coming to this store the Pinckneyville one helped me more then this one I will never come back!!!!!!!!!!
- AWAnna WadeOct 21, 20255.0I came in with a potential phone problem for my iPhone and was not sure where to go. Kadence immediately helped me and got ahold of tech support and was able to replace my phone. She was so helpful in getting to the root of the problem. If I ever have problems again, I will ask for her!
- MSMark StilesOct 18, 20255.0Found the problem, fixed it and I was on my way.
- GSGabrielle StorySep 10, 20254.0I came here 4 separate times and FINALLY got someone that was actually helpful! Thank you Adam for sticking with me to help me get my phone. I’m so happy with it! Thanks again! As for all the other employees, not helpful at all!
- NHNgân HồSep 2, 20251.0a very bad experience, my phone number has only been opened for 4 months, the staff reported that I had a credit debt while I still paid the bill in full every month. And after verifying that the credit debt was from 2022, it was not mine. The staff made an appointment with me to refund that amount, but on the appointment day, we came and it was not resolved. It was a very bad experience. I will never recommend or advise my friends to use this network.
Frequently Asked Questions About Verizon
What are the Verizon store's regular business hours in Carbondale?
The Verizon store in Carbondale is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
What services does the Verizon Carbondale store offer for order pickup and delivery?
Verizon offers in-store pickup and curbside pickup, as well as free 2-day shipping, express lockers, and same-day delivery in select areas.
Which 5G smartphones and brands can I find at Verizon in Carbondale?
You can find the latest 5G smartphones like the iPhone 15, Google Pixel 8, Samsung Galaxy S23, and other brands including Apple, Samsung, Motorola, Google, Kyocera, and TCL at Verizon Carbondale.
Can I schedule an in-store appointment at the Verizon Carbondale store?
Yes, you can schedule an in-store appointment online or via the My Verizon app for your convenience at the Carbondale store.
What types of payment does Verizon Carbondale accept?
Verizon accepts debit cards, mobile NFC payments, and paychecks; it does not require cash only.
What types of business products are available at Verizon Carbondale?
Verizon Carbondale offers business cell phones, mobile hotspots, tablets, and laptops.
What nearby mobile phone stores can help if I want additional accessories while visiting Verizon?
Nearby AT&T is a mobile phone store and accessories retailer close to Verizon, where you can find extra mobile phone accessories if needed.
Where can I get a coffee or quick snack near Verizon Carbondale?
Dunkin' and Gloria Jean's Coffees are nearby coffee shops where you can enjoy a coffee or a quick snack before or after your Verizon visit.
What dining options are available close to the Verizon store in Carbondale?
Nearby dining options include Ponderosa Steak House, Subway, Chili's Grill & Bar, and It's Just Wings for a variety of meal choices.
Are there any nearby entertainment or shopping centers around Verizon Carbondale?
Yes, University Mall offers shopping and entertainment, and AMC Showplace Carbondale 8 provides cinema entertainment close to the Verizon store.