Business Details
1230 E Main St, Carbondale, IL
62901, United States
Certified by Verizon • Feb 22, 2026
(618) 549-5490
Certified by Verizon • Feb 22, 2026
https://www.verizon.com/stores/details/illinois/carbondale/carbondale-1144002
Certified by Verizon • Feb 22, 2026
About
Certified by Verizon • Feb 22, 2026
Cell Phone StoreElectronics StoreVerizon
Visit our store at Carbondale for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Verizon • Feb 22, 2026
Hours
Certified by Verizon • Feb 22, 2026
Reviews
3.7
641 reviews
5 stars
331
4 stars
82
3 stars
67
2 stars
38
1 star
123
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including rudeness and lack of assistance from staff.
Staff Competence
While some employees received praise for their helpfulness, many others were criticized for being unhelpful or lacking knowledge.
Long Wait Times
Numerous reviews mentioned excessively long wait times for service, contributing to customer frustration.
Mixed Experiences
Overall, customer experiences varied widely, with some praising specific employees while others had negative encounters.
- CEChristine EscalonaFeb 8, 20265.0Jessica was knowledgeable and friendly. She helped set up a plan that saved me money even though I was adding a line and getting another phone. Highly recommend speaking with her if you come to this store!
- AHAedrea HoganJan 9, 20261.0Horrible experience with a representative. Would highly recommend NOT going to this store.
- TGTeresa GuyJan 3, 20265.0Store Manager Paul was extremely helpful with my issue.
- CBChristopher ButtsDec 31, 20251.0Long wait to tell me they could only call customer service on their landline and wait on hold just like I did for 2 hours. Thanks for nothing.
- EGEmmie GrahamDec 20, 20251.0I’ve never left a bad review for a place, but this was maybe one of the worst customer “service” experiences I’ve had. Went into the store with my mom intending to leave with a new phone. Was told by the employee that my phone doesn’t qualify for anything because it’s not paid off (it is). They then interrupted my mom while she was asking a question to say, “well if you’d let me finish!”, before continuing to talk about things that didn’t pertain to what we needed. I continued to ask questions, discovered they can’t even do anything for us in the store: they couldn’t change our current plan, couldn’t sell us a new plan, couldn’t sell us a new phone- really they could only somewhat answer questions regarding what was available if we called customer service. Idk man, I work retail, I know customers can get testy, I know most stuff is done online, but I also know my mom and I were super nice and just confused about intentionally confusing upgrades and plans. I’ve never seen my mom be so blatantly talked down to by staff at any other establishment. If you can avoid this store and are able to go to another in the surrounding area, I absolutely would.
Frequently Asked Questions About Verizon
What are the Verizon store's regular business hours in Carbondale?
The Verizon store in Carbondale is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM.
What services does the Verizon Carbondale store offer for order pickup and delivery?
Verizon offers in-store pickup and curbside pickup, as well as free 2-day shipping, express lockers, and same-day delivery in select areas.
Which 5G smartphones and brands can I find at Verizon in Carbondale?
You can find the latest 5G smartphones like the iPhone 15, Google Pixel 8, Samsung Galaxy S23, and other brands including Apple, Samsung, Motorola, Google, Kyocera, and TCL at Verizon Carbondale.
Can I schedule an in-store appointment at the Verizon Carbondale store?
Yes, you can schedule an in-store appointment online or via the My Verizon app for your convenience at the Carbondale store.
What types of payment does Verizon Carbondale accept?
Verizon accepts debit cards, mobile NFC payments, and paychecks; it does not require cash only.
What types of business products are available at Verizon Carbondale?
Verizon Carbondale offers business cell phones, mobile hotspots, tablets, and laptops.
What nearby mobile phone stores can help if I want additional accessories while visiting Verizon?
Nearby AT&T is a mobile phone store and accessories retailer close to Verizon, where you can find extra mobile phone accessories if needed.
Where can I get a coffee or quick snack near Verizon Carbondale?
Dunkin' and Gloria Jean's Coffees are nearby coffee shops where you can enjoy a coffee or a quick snack before or after your Verizon visit.
What dining options are available close to the Verizon store in Carbondale?
Nearby dining options include Ponderosa Steak House, Subway, Chili's Grill & Bar, and It's Just Wings for a variety of meal choices.
Are there any nearby entertainment or shopping centers around Verizon Carbondale?
Yes, University Mall offers shopping and entertainment, and AMC Showplace Carbondale 8 provides cinema entertainment close to the Verizon store.
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