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- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Wheelchair accessible entranceAvailable
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4.0
1,091 reviews
5 stars
551
4 stars
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136
2 stars
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- JMJason McBlokeDec 12, 20201.0I am writing under an alias. We, my wife and I, have just experienced (at Best Buy, Carbondale, Il), the WORST possible customer service. We purchased a Kitchen Aid dishwasher that has not worked since the day we bought it and we have tried, in vain, to get the situation addressed - originally calling the store just after the purchase date. We have been given the run around for 9 months, ever since - and including - the original call. Finally we had had enough and my wife and I tried to rectify the situation by phone. That was a disaster. One employee actually had the audacity to ignore me - even put the phone down - every time I tried to explain our difficulty. When I directly asked her a question I had to wait about 15 seconds for a reply that indicated that she had no understanding of anything that I had said. Another employee incessantly, and incredibly rudely, spoke OVER me, YELLING the same irrelevant mantra ("this is our policy") every time I tried to explain why the store's policy did not relate to our scenario. I felt like I was the victim of old-fashioned school-boy bullying, and this from a team of "professionals". We were forced to speak to the corporate office to have our story heard and to get an appropriate response. Hopefully the Best Buy corporate office will address what is going on at Carbondale.
Frequently Asked Questions About Best Buy
What are the available pickup and delivery options at Best Buy in Carbondale?
Best Buy in Carbondale offers curbside pickup services for customer convenience.
Where is Best Buy located in Carbondale, IL?
Best Buy is located at 1270 E Main St, Carbondale, IL 62901, USA.
What are the operating hours of Best Buy in Carbondale?
Currently, the Best Buy location in Carbondale is closed all days of the week.
Does Best Buy in Carbondale have wheelchair accessible entrances?
Yes, Best Buy in Carbondale has a wheelchair accessible entrance.
Can customers shop inside the Best Buy store in Carbondale?
Yes, in-store shopping is available at Best Buy in Carbondale.
Does Best Buy in Carbondale offer in-store pickup?
Yes, in-store pickup is available at this Best Buy location.
Which nearby stores can I visit along with Best Buy in Carbondale for a beauty shopping experience?
You can visit Ulta Beauty and Benefit Cosmetics BrowBar nearby for cosmetic and beauty supplies, along with Best Buy for electronics.
Are there any nearby places to eat or grab coffee near Best Buy in Carbondale?
Yes, nearby you can find Chili's Grill & Bar for a meal and Starbucks for coffee.
Where can I find other retail stores near Best Buy in Carbondale?
Nearby retail stores include Old Navy for clothing, HomeGoods for home goods and furniture, and T.J.Maxx for department and clothing needs.
What payment methods are accepted at Best Buy Carbondale?
Best Buy accepts debit cards and checks; it does not require cash only.