Business Details
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Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
3,478 reviews
5 stars
1,932
4 stars
744
3 stars
293
2 stars
145
1 star
364
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising helpful staff while others report rude or unhelpful interactions.
Product Knowledge
Several customers expressed frustration with employees' lack of product knowledge, leading to incorrect information and poor purchasing decisions.
Store Experience
Many reviews highlight long wait times for assistance and difficulty in getting help, contributing to a negative shopping experience.
Positive Staff Interactions
Some employees, like Emmanuel and Sebastian, received commendations for their exceptional service and product knowledge.
Delivery Issues
Customers reported significant problems with delivery services, including delays and poor communication regarding orders.
- STSamantha Travaglini4 days ago5.0The five stars is for an associate named Ed in computers. I was supposed to receive a free 6 months of virus scan with my new computer purchase, which I didn't. I was on the phone for at least an hour with best buy customer service the previous day and kept getting transferred and not helped. Then, I went to the back to this store where I purchased it was transferred around the store to different people. I finally went up to an associate named Ed in computers, I talked to yesterday about my computer purchase and guess what? He knew exactly what he was doing! I was so excited because he was able to do an exchange and repurchase and add the free virus scan. It turns out someone was supposed to check a box when I purchased it to add the virus scan. So now I am all set! All employees on the phone and in the store should know what they're doing like Ed, because no one knew what to do otherwise and I wasted so much time previously. Thank you Ed!
- LGLeeza G.Nov 15, 20251.0Customer service is dog water. You literally have to hunt down ANYBODY to help you, and when you DO find someone they either A. Can't tell you shit about the product or B. Are already helping someone else out. Why the hell do you have people sponsoring other companies but not enough people on the floor? All I wanted was to get a laptop. It should not take 15 min of me walking around trying to find someone to get some info. I even found one employee in the corner on their phone. It's ridiculous
- CMConstance McNeilNov 14, 20251.0I have been dealing with a refund/charge issue since April of this year. I have received SIX different case numbers and my issue still has not been resolved!
- DDDamian DelafosseNov 5, 20251.0Incompetent rip-off artist who lied about the benefits of the membership they signed me up for and then refused to honor their return policy. You can generally find better deals at MicroCenter, Amazon and Ebay anyway. Do NOT trust your money with these people.
- CJCatrina JeffersonOct 29, 20255.0We had a great shopping experience here my son and I. We worked with rhe saleswoman Jay who was very nice and patient with explaining to us the best laptop choices for what we needed to do...The Geek Squad was exceptionally nice as well..Very manageable and patient in explaining my laptop guidance to me...The shopping experience hear and the staff are 100...The woman in the front who helped me when I was looking for Jay the night before our transaction was also a charm.
Frequently Asked Questions About Best Buy
What products can I find at Best Buy in Burbank, IL?
You can shop TVs, computers, appliances, and more at Best Buy in Burbank, IL.
What are the operating hours of Best Buy at 7600 S Cicero Ave?
Best Buy is open from 10:00 AM to 9:00 PM Monday through Saturday, and from 10:00 AM to 8:00 PM on Sunday.
Does Best Buy in Burbank offer curbside pickup services?
Best Buy offers curbside pickup services for customer convenience.
Is the Best Buy store in Burbank wheelchair accessible?
Yes, the store has a wheelchair-accessible entrance to accommodate all customers.
Can I get repair services at this Best Buy location?
Yes, this Best Buy provides service and repair options including Geek Squad support.
Are appointments required to shop or get service at Best Buy in Burbank?
No, appointments are not required for shopping or services at this location.
Which nearby store can help me with mobile phones and telecommunications?
Cricket Wireless Authorized Retailer nearby specializes in mobile phones and telecommunications services.
Where can I go for furniture shopping near Best Buy Burbank?
Nearby furniture stores include Lovesac and Furniture Stars, both offering a variety of home goods and mattresses.
What nearby dining options are available around Best Buy in Burbank?
You can visit Eagle Arena, Applebee's Grill + Bar, or Potbelly Sandwich Shop for dining near Best Buy in Burbank.
How can I contact Best Buy in Burbank for inquiries or assistance?
You can reach Best Buy in Burbank by phone at +1 708-229-0065.