Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Bradley for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.8
374 reviews
5 stars
217
4 stars
39
3 stars
30
2 stars
15
1 star
73
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with some staff being praised for their helpfulness while others were reported as rude and unprofessional.
Wait Times
Many customers expressed frustration with long wait times and inefficient service, often feeling neglected or overlooked by staff.
Billing Issues
Several reviews highlighted problems with billing and account management, leading to dissatisfaction and confusion among customers.
Store Experience
The store environment received mixed reviews, with some customers appreciating the cleanliness and organization, while others criticized the lack of basic amenities like restrooms.
- JRJeannette RandalDec 3, 20253.0Poor customer service
- BBBentley BentleySep 22, 20251.0I went into this location today, and was never greeted. I waited and watched reps sit idle with no customers for approximately 15 min. yet refusing to assist me. Upon waiting a white couple entered the store and they immediately greeted and proceeded to assist them. As I’m getting up to leave, one of them asked if I had been waited on. I was totally insulted. This truly felt very racial motivated. Not tolerated, so I made a conscious decision to leave. No matter the race, it is customers that keep your business open. Everyone should be treated fairly.
- TBTerri BeckerSep 5, 20255.0The staff here are wonderfully helpful to my mom whenever she needs help with her phone. Gunner was exceptionally helpful, patient and is a 5⭐️ customer service rep!!!
- LJLenny JAug 29, 20252.0I don’t have Verizon phones but needed WiFi. What I liked is NO pressure to switch. Just the business at hand. Time is important and I don’t like to be given sale pitches. Courteous and helpful. Update; 2 months later-I originally gave five stars, (which brick and mortar store was great) but have now lowered it to two because I have had to call customer service several times about incorrect billing on my account. It has been a nightmare. (800 cust service)
- JGJavi GomesJul 14, 20251.0Worst customer service m, if you need help most likely they going to send you to 1800 number, been customers over 8 plus years have been receiving worst customer service from Verizon over last few years. No point of paying high prices when their customer service is horrible. Trying to activate is hell and having call different people, manager Galen did not offer any solutions. 3 hours to activate a phone is crazy
Frequently Asked Questions About Verizon
What are the store hours for Verizon in Bradley, IL?
The Verizon store in Bradley is open Monday through Friday from 9:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Can I schedule an appointment before visiting the Verizon store?
Yes, you can schedule an in-store appointment online or via the My Verizon app for a convenient visit.
What products does the Verizon Bradley store offer?
The store offers the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, and brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL, as well as business cell phones, mobile hotspots, tablets, and laptops.
Does Verizon Bradley offer in-store pickup or delivery options?
Yes, Verizon Bradley offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery options in select areas.
What payment methods are accepted at Verizon Bradley?
Verizon Bradley accepts checks, debit cards, and mobile NFC payments. Cash payments are not required.
Is there free Wi-Fi available at Verizon Bradley?
Yes, the Verizon store provides free Wi-Fi for customers.
What services are available at Verizon in Bradley?
Verizon Bradley provides mobile plans, wireless internet plans, and voice plans for both personal and business needs.
What nearby dining options are available near Verizon Bradley?
Nearby dining options include Nothing Bundt Cakes, Oberweis ice cream shop and American restaurant, Panda Express Chinese fast food, Ryan's Family Steak House, and Golden Corral Buffet and Grill.
Are there any hotels near the Verizon store where visitors can stay?
Yes, nearby accommodations include Quality Inn & Suites Hotel & Banquet Center, Quality Inn Bradley-Bourbonnais, Quality Inn & Suites Bradley Weddings & Events, and Quality Inn and Suites.
Where can I find automotive and gas services close to Verizon Bradley?
Multiple gas stations and automotive services nearby include Shell, Cumberland Farms, bp America, Minit Mart, Bradley Auto Spa, and Big Express Wash & Lube.